Help links–file cannot be found

EA
Posted By
Ellen_A._Higgins
Dec 3, 2003
Views
106
Replies
2
Status
Closed
Hello. I’ve read some of the postings about this problem but the issue seems to be the ISP being AOL and some others. I have IE 5.2 running a Mac B/W G4 OS 10.2.8. It’s been a while since I used Elements (vs 2.0), but when I did before, the links in the hints window worked just fine and brought me to the help topic. Tonight, I click and I get a message "File not found." Can anyone help? Thanks.

Ellen
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BB
Barbara_Brundage
Dec 3, 2003
Have you gotten rid of Internet Explorer in the interim, Ellen? Elements help always looks for IE first.
EA
Ellen_A._Higgins
Dec 4, 2003
No, Barbara, I’m using IE as I type and I haven’t used any other browser.

Hmmm. Thought I’d try something before I posted this message. I have my scanner software set up to scan into Elements. Last night that’s what I did and that’s when the help links didn’t work. Just now, I just simply opened Elements and the links work fine. Then I scanned the image again, and ta-da! The links are working fine. Not sure why or how, but the issue is resolved. Thanks for your response.

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