HELP!!! problems launching photoshop (but IMAGEREADY works fine)

BB
Posted By
ben_balanag
Sep 6, 2006
Views
319
Replies
7
Status
Closed
photoshop 7 and photoshop elements 3 "quit unexpectedly when opening"

things I’ve tried:

a) trashed my prefs no luck
b) used diskwarror to rebuild drive
c) gave photoshop 7 a ".app" extension
d) reinstalled photoshop from disk
e) trashing the Workflow folder in /Library -> Application Support -> Adobe
f) temporarily disconnect from the Internet (pull out the cable)
g) download 10.4.7 update reinstall again

any other suggestions???????

Date/Time: 2006-09-06 08:54:10.460 -0700
OS Version: 10.4.7 (Build 8J135)
Report Version: 4

Command: Adobe Photoshop 7.0
Path: /Applications/image editing/Adobe Photoshop 7/Adobe Photoshop 7.0.app/Contents/MacOS/Adobe Photoshop 7.0
Parent: WindowServer [90]

Version: 7.0.1 (7.0.1)

PID: 343
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xd3a07be9

Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objc_msgSend_rtp + 32 1 com.apple.CoreFoundation 0x907d22c0 __CFDictionaryDeallocate + 552 2 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f2540 __CFBundleDeallocate + 100 4 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
5 org.twain.dsm 0x97f6edc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432 6 org.twain.dsm 0x97f6ea88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68 7 org.twain.dsm 0x97f6e7ec DSM_Entry + 252
8 TWAIN Source Manager.Shlb 0x05af042c DSM_Entry + 332
9 application 0x02922bfc 0x2008000 + 9546748
10 application 0x02922718 0x2008000 + 9545496
11 application 0x02922464 0x2008000 + 9544804
12 application 0x023a3550 0x2008000 + 3781968
13 application 0x023a3ecc 0x2008000 + 3784396
14 application 0x0248d934 0x2008000 + 4741428
15 application 0x02068820 0x2008000 + 395296
16 application 0x02068b60 0x2008000 + 396128

Thread 1:
0 libSystem.B.dylib 0x900551a8 semaphore_timedwait_signal_trap + 8 1 libSystem.B.dylib 0x90071828 pthread_cond_timedwait_relative_np + 556 2 …ple.CoreServices.CarbonCore 0x90bf4550 TSWaitOnSemaphoreCommon + 176 3 …ple.CoreServices.CarbonCore 0x90bf43a4 AsyncFileThread(void*) + 56 4 libSystem.B.dylib 0x9002bc28 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x000000000200f030 vrsave: 0x0000000000000000 cr: 0x44004442 xer: 0x0000000020000007 lr: 0x00000000907d22c0 ctr: 0x00000000fffeff00 r0: 0x00000000907d22c0 r1: 0x00000000bfffd910 r2: 0x00000000d3a07be9 r3: 0x0000000005ed3ba0 r4: 0x0000000090aa7904 r5: 0x0000000000000072 r6: 0x00000000a0a398b4 r7: 0x000000009086e348 r8: 0x0000000000003227 r9: 0x0000000090aa790b r10: 0x0000000000000001 r11: 0x000000006f547904 r12: 0x0000000005ed2e3b r13: 0x0000000001411398 r14: 0x0000000001414544 r15: 0x00000000013e4cf4 r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x00000000013eba10 r20: 0x00000000bffffc24 r21: 0x00000000a7f6e6f8 r22: 0x0000000000000001 r23: 0x0000000005ed3ac0 r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07b9150 r27: 0x00000000a07bb458 r28: 0x0000000005ed3a90 r29: 0x0000000005ed3ce0 r30: 0x00000000a07bb428 r31: 0x00000000907d20a8

Binary Images Description:
0x1000 – 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Suppo rt/LaunchCFMApp
0x27f000 – 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc 0x2ce3d0 – 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia 0x314850 – 0x314902 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation 0x314b10 – 0x314bc5 C
Related Tags
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B
Buko
Sep 6, 2006
Will it launch in a new user?
AW
Allen_Wicks
Sep 7, 2006
Do other heavy applications work, and do you have plenty of hard drive space (at least 20% remaining)?
BB
ben_balanag
Sep 7, 2006

q. BUKO (Will it launch in a new user?)
a. no

q. Allen Wicks (heavy applications work, hard drive)
a. nothing too computer intensive, mostly safari (2.0.4) to surf the web, bbedit 8.2.6 to edit text files, appleworks 6.2.9 basic word processing, excel 11.2.3 for basic spreadsheets, palmdesktop 4.2.1, stuffit 10.0.2, littlesnitch 1.2.3 to see what ports are outgoing (amazing to see what programs and sites do…)

I have tweaked os x, just a bit to close down some features I consider bloat:

<http://phaster.com/os_x_hacks/os_x_browsing.html>

basicially I use photoshop to tweak personal snapshots

<http://phaster.com/unpretentious/snapshots.html>

one thing I did notice is the last line of the crash log for both photoshop 7 and elements 3 is the last thing that happens before the thread crash

0x9a326000 – 0x9a327fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Version s/A/DVComponentGlue

is it makes a call to an alias "DVComponentGlue" but don’t know what "DVComponentGlue" is…. FYI I used EasyFind 3.9 in place of Spotlite to find this little bit of info out….

I have lots of disk space left, out of 250 Gb, I only use 70 Gb
BB
ben_balanag
Sep 7, 2006
FYI did some reading on this board and found something by Ann Shelbourne

<http://www.adobeforums.com/cgi-bin/webx/.3bc18c2b/1>

she suggested "Try disabling Photoshop’s TWAIN plug-in by typing a Tilde in front of its name like this: ~TWAIN"

and this fixed my problem both in photoshop 7 and elements 3
HH
hubert_hofer
Sep 7, 2006
elements 4 mac book pro, i get this highly annoying hold up & message every time i click on a thumbnail. "could not complete your request because the file is not combatible with this version of photoshop". once i click ok the message disappears but i have to double click again to open the image. called Adobe but so far no advise. regards HH
R
Ram
Sep 7, 2006
Hubert,

Try posting in the Photoshop Elements forum; it’s a different program from Photoshop, and not many users of the full version of Photoshop here are familiar with Elements. CLICK HERE <http://www.adobeforums.com/cgi-bin/webx/.eeb4f8b/>
GS
George_Stanton
Nov 16, 2006
You’re Brilliant! This also fixed the same problem I was having in PS7x! Thank you, thank you, thank you!

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