I’m not good at troubleshooting on Panther (or Jag for that matter.) That Access denied error makes me think this is a permissions problem that goes beyond the usual issues covered by the Repair Permissions utility – I’m thinking you might have to log on as root user. I ran a search for this on MacFixIt, but I’m not a member so couldn’t get the details. I did find one preview of a post where someone was having trouble installing PS 7.0 (on which Elements is based.) The first few words indicated that Adobe tech support had them log on a root user and go from there. I’m not, though, suggesting you call Adobe. I think the instructions can be found somewhere else. You might even want to check the FAQ or troubleshooting tips on the forum for full Photoshop.
Another suggestion would be to post on the Apple board or another Mac users forum of your choice. This particular issue has never come up on this forum, so I suspect in your case it’s showing up in the Elements installation but may not be directly related to Elements.
And please be sure to come back with information about what you learn. Thanks! And, of course, good luck.
I’ve heard of people with these kinds of permission errors having success installing either by creating a new user with admin privledges or by installing in Root.
Rich
Yup, Richard, the link is to instructions for creating a new user account. To a coward like me that sounded less scary than installing in root. Let’s hope it works for him. 🙂
Thanks Beth. You are so good at keeping files of links. All the advice I give is from memory. Which is less dependable than it used to be 😉
I’ve been having this problem too
(Error creating file 1008:5, -5000 Access denied error)
and tried the fixes suggested in the support document, i.e. run disk utility, create a new admin user. This document appears to be for a slightly different error though and neither of these worked for me.
Eventually Adobe techsupport recommended installing as root and I guess this will work – but I managed to get it installed by tracking down the problem directly:
It seems that the directory
/Library/Applications Support/Adobe/TypeSpt/
is being created by the installer with the wrong access privileges. For me it was created with read only access but required write access. So if you want to install as an admin user rather than root, then change the privileges on this directory to allow write access and run the installer again.
Hope it works.
Julian.
