PS7 Lockup

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Posted By
-Skip2Maloo-
Nov 6, 2003
Views
417
Replies
3
Status
Closed
When editing large files with a dozen or so layers (25 MB, give or take) I’m having a problem with PS7 locking up my entire system. It usually happens when I try to do something extensive, like rotate a single layer, but it’s also happened just trying to open the file and read it. Smaller files are no problem. My system stops responding to any input commands and I have to power off to reboot.

At first I assumed it was a video problem, that’s very much how it’s behaving. But I couldn’t recreate the problem in ImageReady, everything I tried worked just fine. Seems reasonable that a video problem would affect both programs, and I do have all the latest drivers and updates (that I know of).

My PS7 has four separately partitioned scratch discs to choose from, and I even bumped up its available memory to 100%. I deleted the pref file and started from scratch with no luck. Before I uninstall / reinstall PS7 I was hoping someone out there might recognize the symptoms and have a less drastic suggestion.

XP Home
512 MB Ram

Thanks,

Skip
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M
MCL
Nov 6, 2003
In news:Wqmqb.119480$, -Skip2Maloo- deftly typed:
When editing large files with a dozen or so layers (25 MB, give or take) I’m having a problem with PS7 locking up my entire system. It usually happens when I try to do something extensive, like rotate a single layer, but it’s also happened just trying to open the file and read it. Smaller files are no problem. My system stops responding to any input commands and I have to power off to reboot.

Most time when WinXP hangs, I suspect a hardware or driver problem. First thing I would do is run a memory test on the machine (not the one that the bios does) and go from there. Memtest86 is a good one, it’s the first thing I do on a new machine even before I install any software, usually letting it run overnight.
http://www.memtest86.com/

BTW, I don’t think allocating 100% of memory to PS is a good idea, it’s not very good at managing memory in the first place so you might just make matter worst.

—
Martin.
"The known is finite, The unknown infinite"
T.H.Huxley
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-Skip2Maloo-
Nov 6, 2003
"MCL" wrote in message
In news:Wqmqb.119480$, -Skip2Maloo- deftly typed:
When editing large files with a dozen or so layers (25 MB, give or take) I’m having a problem with PS7 locking up my entire system. It usually happens when I try to do something extensive, like rotate a single layer, but it’s also happened just trying to open the file and read it. Smaller files are no problem. My system stops responding to any input commands and I have to power off to reboot.

Most time when WinXP hangs, I suspect a hardware or driver problem. First thing I would do is run a memory test on the machine (not the one that the bios does) and go from there. Memtest86 is a good one, it’s the first thing I do on a new machine even before I install any software, usually letting it run overnight.
http://www.memtest86.com/

BTW, I don’t think allocating 100% of memory to PS is a good idea, it’s not very good at managing memory in the first place so you might just make matter worst.

—
Martin.
"The known is finite, The unknown infinite"
T.H.Huxley

I agree with your allocation comment, I was just trying anything I could think of as a test.

I’ll try the memory test. Whether is solves the PS7 problem or not it’s still not a bad idea. But I’m skeptical that it’s an XP issue since it only happens in Photoshop. Illustrator / InDesign / GoLive / ImageReady etc. all work perfectly, as do all my memory intensive programs.

But, what the heck…

Thanks for helping out.

Skip
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-Skip2Maloo-
Nov 6, 2003
As it turns out, it was a video driver issue after all. I had all the latest drivers installed until they issued a new driver YESTERDAY. Installed it and now everything works fine.

Even when you think your system is completely up to date, they throw you a curve just to keep you on your toes.

-Skip

"-Skip2Maloo-" wrote in message
When editing large files with a dozen or so layers (25 MB, give or take)
I’m
having a problem with PS7 locking up my entire system. It usually happens when I try to do something extensive, like rotate a single layer, but it’s also happened just trying to open the file and read it. Smaller files are
no
problem. My system stops responding to any input commands and I have to power off to reboot.

At first I assumed it was a video problem, that’s very much how it’s behaving. But I couldn’t recreate the problem in ImageReady, everything I tried worked just fine. Seems reasonable that a video problem would affect both programs, and I do have all the latest drivers and updates (that I
know
of).

My PS7 has four separately partitioned scratch discs to choose from, and I even bumped up its available memory to 100%. I deleted the pref file and started from scratch with no luck. Before I uninstall / reinstall PS7 I
was
hoping someone out there might recognize the symptoms and have a less drastic suggestion.

XP Home
512 MB Ram

Thanks,

Skip

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