Photoshop CS3 crashes on open file

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Tue, 17 July 2007 05:52 Go to next message
Edgar_Ebel (Photoshop begginer)
Hi All

My Photoshop crashes if I open two *.psd files at the same time.
If I open only one file everything works. If I try afterwards to create a new file it crashes again. It seems it can't handle more than ONE file.

Error note:
AppName: photoshop.exe
AppVer: 10.0.0.0
ModName: ntdll.dll
ModVer: 5.1.2600.2180
Offset: 00018fea

I did an windowsupdate and adobe cs3 update and reinstalled the hole CS3 but the problem is still there.

Can somebody help

Thanks

Edgar
Tue, 17 July 2007 05:52 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
here is the crash log:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Photoshop.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ACE.dll" SIZE="846336" CHECKSUM="0x9EF0F2CD" BIN_FILE_VERSION="2.11.35.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.35" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD3C6E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.35.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/13/2007 01:15:16" UPTO_LINK_DATE="03/13/2007 01:15:16" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="3072000" CHECKSUM="0x98C221A4" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2F69B5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/16/2007 02:04:11" UPTO_LINK_DATE="01/16/2007 02:04:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0x5F831E68" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x1FF01927" BIN_FILE_VERSION="1.0.92.0" BIN_PRODUCT_VERSION="1.0.92.0" PRODUCT_VERSION="1.0.92" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.92" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDDAAC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.92.0" UPTO_BIN_PRODUCT_VERSION="1.0.92.0" LINK_DATE="02/19/2007 10:09:49" UPTO_LINK_DATE="02/19/2007 10:09:49" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeXMP.dll" SIZE="393216" CHECKSUM="0x64EAEBD3" BIN_FILE_VERSION="4.1.0.36" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Core, 4.1-c036" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.1-c036, 46.276720, Mon Feb 19 2007 22:40:08" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x60BEF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.36" UPTO_BIN_PRODUCT_VERSION="4.1.0.0" LINK_DATE="02/20/2007 09:09:52" UPTO_LINK_DATE="02/20/2007 09:09:52" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="adobe_caps.dll" SIZE="214528" CHECKSUM="0xF0EFC972" BIN_FILE_VERSION="0.0.120.0" BIN_PRODUCT_VERSION="0.0.120.0" PRODUCT_VERSION="0,0,120,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="0,0,120,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x38D0D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.120.0" UPTO_BIN_PRODUCT_VERSION="0.0.120.0" LINK_DATE="02/16/2007 00:24:12" UPTO_LINK_DATE="02/16/2007 00:24:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_epic.dll" SIZE="372736" CHECKSUM="0x92F23DC9" BIN_FILE_VERSION="2.0.1.1082" BIN_PRODUCT_VERSION="2.0.1.1082" PRODUCT_VERSION="2.0.1.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe EPIC DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC" FILE_VERSION="2.0.1.1082" ORIGINAL_FILENAME="adobe_epic.dll" INTERNAL_NAME="adobe_epic.dll" LEGAL_COPYRIGHT=" (c) 2003-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x65AB5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.1082" UPTO_BIN_PRODUCT_VERSION="2.0.1.1082" LINK_DATE="03/01/2007 03:14:42" UPTO_LINK_DATE="03/01/2007 03:14:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING
Tue, 17 July 2007 06:06 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
This is the error message

---------------------------
Photoshop.exe - Application Error
---------------------------
The exception unknown software exception (0xc000000d) occurred in the application at location

0x78138a8c.
Click on OK to terminate the program
---------------------------
OK
---------------------------
Tue, 17 July 2007 12:03 Go to previous messageGo to next message
LenHewitt (Photoshop expert)
Have you tried deleting your preferences as per the Forum FAQs?
Wed, 18 July 2007 10:53 Go to previous messageGo to next message
traciemcbride (Photoshop begginer)
Edgar, if you get any answers on this issue I need to know too! My IT department has even spoken on the phone with the Adobe tech department and was unable to get info. that would help. I can not open more then one image at a time in PSD CS3...
Wed, 18 July 2007 11:08 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
To Len Hewitt:
I have not tried but I have uninstalled the hole CS3!!!
I have uninstalled Photoshop and working now with a Photoshop CS3 BETA version, WHICH can open TWO files at a time.

To Tracie:
Cool I am not the only one who has this problem. Maybe there is now more chance that this issue is going to be solved!
Have you tried the solution Len Hewitt told us? I can't try it right now. You can subscribe to this thread so you get notified by email when somebody posts a response!

I am going to try Len Hewitt's solution and post here if it worked for me.

I hope we get some feedback from ADOBE this is a critical problem.

Bye

Edgar
Wed, 18 July 2007 12:46 Go to previous messageGo to next message
traciemcbride (Photoshop begginer)
Edgar.
My IT guy deleted my preference and it is still crashing when trying to open two files at one time.

This is the error I get;
Adobe Photoshop CS3 has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.
______________________

Let's pray for help from ADOBE, this is a hugh issue.

Tracie :)
Wed, 18 July 2007 12:50 Go to previous messageGo to next message
LenHewitt (Photoshop expert)
>>I have not tried but I have uninstalled the hole CS3!!!<<

Edgar,

That wouldn't have deleted your preferences. An uninstall can only
remove files created by the installer, and the preference file is
created by Photoshop AFTER the installation.
Wed, 18 July 2007 13:14 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

As Len says, a complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
Wed, 18 July 2007 22:22 Go to previous messageGo to next message
Klaas Visser (Photoshop expert)
>I have uninstalled Photoshop and working now with a Photoshop CS3 BETA
>version, WHICH can open TWO files at a time.

Was the beta version installed at the same time as the version that you
are having problems with?
Thu, 19 July 2007 05:17 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
Tracie and Len: I have uninstalled now the PS CS3 Beta I ran the "WinCS3Clean" app (had also to install "Windows Installer CleanUp Utility") to remove all the preferences, settings, hidden stuff :) and the registry settings. It was successful (removing).

Len and John: I know now about the PS pref file and the CTRL+ALT+SHIFT during startup to delete the file and I tried / did it. The problem is still there it STILL crashes if I open two *.psd files OR one file (which works) and than create a new empty file -> BOOM and it's dead

Klaas: NO it's not possible to have them both installed at the same time. I cleaned everything up (with the skript provided by Adobe) and the reinstalled only PS CS3 but it still does not work.

So to sum it up:

- The crash has NOTHING to do with the PS CS3 Beta I had bevor.
- The crash has NOTHING to do with the PS settings.
- The crash happens if you open TWO *.psd files
- The crash happens if you open one *.psd file and create afterwards a new empty image (it crashes at the creation: after I press the [OK] button in the "New image" dialog.
- The crash happens if I create an empty image and afterwards a new empty image (you don't even have to save the first file)
- The crash happens with no matter what file format (tried it with two *.jpg) files

So now I am going to unistall it again and install the BETA version again so I can continue work until somebody has a solution for this.

:( Adobe where are you when I need you?

Edgar
Thu, 19 July 2007 07:25 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
Adobe where are you when I need you?




They are on the end of a telephone. This is a user to user forum although we do try to help.

How can you use the beta version? Did you tamper with the system clock?

That could be causing your problems. Otherwise google "ntdll.dll" , you will find lots of fascinating reading, some of which may help.
Thu, 19 July 2007 07:56 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
John: I send them a Bug report. The problem is the input box for the bug description didn't even allow me to add the crashlog file :( so I could not supply them this important info. Till today I didn't get ANY response from them! :(

I am using an old Beta version. No I didn't tamper with the system clock? I am happy it still works for me, if not I could not work at all.

I don't think this crash is a Windows problem. because it crashes ONLY PS. It must be a PS bug!

Edgar
Fri, 20 July 2007 11:48 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
I've been experiencing the exact same problem as well. Called Adobe tech support -- they told me that it's a problem with a corrupted Windows User profile. They had me create a new user profile. That seems to have fixed the problem -- but only temporarily. I recreated my user profile twice, and Photoshop CS3 worked without a problem -- for a day. Then it started with the same problem all over again.

I'm uninstalling my CS3 suite and going back a version until this problem gets fixed :-(
Fri, 20 July 2007 12:06 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
I also noticed today, that when I experienced this problem again -- it happened shortly after I launched Trillian. Are any of you using Trillian also?
Fri, 20 July 2007 12:13 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
Hi Mike

Welcome to the club.

No I don't use Trillian and I don't think it has anything to do with that.
Can you please try to reboot and NOT launch Trillian and try to create / open two files with PS CS3 and see if it still crashes?

This way we know that it hast nothing to do with Trillian.

Edgar
Fri, 20 July 2007 12:30 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
Edgar,

Tried that already. also tried uninstalling Trillian, wiping out Trillian reg keys, restarting....didn't help.
Fri, 20 July 2007 13:28 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
It crashes for me, too, when I start a new photo and one is already open. I have Windows XP Pro SP2 and the Adobe Web Premium suite, which has Photoshop Extended.

I wonder if the hardware could be related. I have a Pentium 4 HT processor in a Dell Dimension tower.

Unfortunately, I'm in a corporate environment, so I can't try too much without bringing in the IT manager. So, for now, back to Fireworks.
Fri, 20 July 2007 13:36 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
Hi Todd

WELCOME

I also work in a corporate environment.

I am working under Windows XP Professional SP 2
on a Dell Optiplex GX7454 Intel Core 2 CPU 6600 @ 2.40 GHz 2 GB RAM

I have also Photoshop Elements installed.

I hope this helps.

Edgar
Fri, 20 July 2007 14:17 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
I as well am on XP SP2 with Photoshop Extended. I'm running an AMD Dual Core processor though.
Mon, 23 July 2007 16:41 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
Hi Mike and Edgar!

Thanks. It seems unlikely that it's a hardware issue, then, since we're all running different processors. And I would imagine it's not Windows XP SP2, since that seems like the ideal environment for Adobe to test things on. Could it be some sort of odd peripheral? I have a converter box to attach an RCA video input to FireWire, but otherwise it's a typical Windows system.

On a hunch, I tried disconnecting the converter box before starting Photoshop, but no luck.

Hmm...
Tue, 24 July 2007 05:30 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
Hi Todd

I also don't think this is a hardware issue or Windows XP issue.

I don't have anything attached to my PC (besides keyboard and mouse :) of course).

How long do we have to wait till somebody from Adobe gives us some feedback? :(

Edgar
Tue, 24 July 2007 05:53 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
You could wait a long time here – this is a user to user forum.

Did you not read the earlier posts?
Tue, 24 July 2007 07:52 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
I know and I read it, but I also submitted a bug report to them and didn't get any answer yet.

Edgar
Tue, 24 July 2007 12:08 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
The peripherals I have are Microsoft Keyboard and Mouse, and Wacom Tablet and Epson Perfection Scanner. I read something about conflicts with Microsoft Intellipoint Mouse Driver, but it appears it's only an issue with CS3 and the 64-bit flavor of XP.
Tue, 24 July 2007 12:09 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
Where can you submit a bug report to Adobe?
Wed, 25 July 2007 04:36 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
I don't think I have a 64 bit Windows. How do I know?

The bug and WISHform is under:
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

Edgar
Thu, 26 July 2007 13:38 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
You can see the details on your start up screen, I think. Most people don't have 64-bit OS.
Thu, 26 July 2007 14:56 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
I'm the IT guy and I'm having this same exact problem on 3 machines here. They are all different computer but all WinXP SP2(32bit). Rebuilding the user profiles seems to "fix" it but just like the others it's only for a short time when some seemly random event causes it to start crashing again. Since it can work under one user profile and not another I'm almost wondering if it has to do with some sort of windows preference or MS Office preference that is inadvertantly affecting CS3. Do you use MS Office? Which version?
Thu, 26 July 2007 15:08 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
I'm using Office 2003, since our corporate e-mail uses Exchange.

While we're on the subject of weird software settings: Because of one of the web apps I use, I have to use Internet Explorer 6, and I've told my computer specifically not to update to IE7. The web app I use will not work correctly under IE7 or Firefox, and the vendor is reluctant to change that, to say the least.

I haven't disabled Automatic Updates (I can't), but I have configured my computer to ignore IE7.
Thu, 26 July 2007 18:16 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
Hey Todd, It sounds strangely familiar. We are using Office 2003 as well and I also have programed forms in MS Infopath that will not print correctly with IE 7 installed so I have also blocked IE 7 from being installed on any of the PC's. The difference is in addition to still using IE 6 we also use Firefox.

Due to the significant changes in Office 2007 we won't be rolling that out for quite some time, but it may be worth testing to see if it is something with 2003 office.
Fri, 27 July 2007 04:09 Go to previous messageGo to next message
Anders_Ljungh (Photoshop begginer)
I have the same problem. I also use office 2003. I have IE7 installed but only use Firefox.

When Photoshop crashed I tried running the VS debugger which said:

Unhandled exception at 0x7c918fea in Photoshop.exe: 0xC0000005: Access violation writing location 0x00000010.

and it highligts this row in the code:

res = _heap_alloc(size);

This tells me absolutely nothing because I'm not a programmer, but maybe someone here has an idea of what's causing the problem? I have sent this information to Adobe.
Fri, 27 July 2007 04:58 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
Mike L: I have a 32 bit Windows XP

Mike Rudd: I didn't try to rebuild my profile, I don't want to loose all my settings :( but if it only fixes the problem for one day it makes no real sense to try it. Could you try to do it again and then to not launch any other program besides Photoshop? This way we can see it it has something to to with other programs or not.

I am also using Office 2003. I don't think it has something to do with it. I am sure Adobe tested PS with Office 2003.

I have still IE6 installed. And I am using Firefox and Opera too.

Anders: Some pointer is NULL, but it shouldn't crash at this check!

I don't get it. I think it has something to do with memory allocation. This is where PS seems to crash.

Edgar
Fri, 27 July 2007 11:09 Go to previous messageGo to next message
robert_laster (Photoshop begginer)
Same problem with CS3

Windows XP Pro 32Bit, IE7 with Office 2007, all patched to current.

Rebuilt user profile and it works for 0-3 days or so with the specific user.

pc is a core 2 duo with 2gb ram, ati graphics card...

seems the IE and office is a moot point, so....
Fri, 27 July 2007 11:32 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
Well, it seems Windows is our only commonality. Is everyone using XP Pro? Maybe more specifically are all these computer part of a domain? Maybe there is some common Group Policies in place?
Main functions of our group policies are:
Enable remote assistance
Set windows update to local server
disable firewall
and Login scripts that map network drives and install network printers.
Fri, 27 July 2007 11:42 Go to previous messageGo to next message
robert_laster (Photoshop begginer)
Maybe something to do with GP, who knows...

PCs are on a domain here...

Some of our main functions of GP are the same

disable firewall
sets local update server
login scripts to do various things
Fri, 27 July 2007 12:11 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
I, too, am on XP Pro on a domain, but I have no idea what my group policies are (or, for that matter, where to find them).
Fri, 27 July 2007 13:15 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
In the "Run" field type gpedit.msc

Be careful what you do!
Sun, 29 July 2007 21:41 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
My specs are XP Pro on a domain, MS Office 2007, IE7, adn Group Policies the same as others mentioned. I also have CS3 installed on a laptop I have running at home and it seems fine ( I haven't seen Photoshop misbehave here).
Mon, 30 July 2007 10:14 Go to previous messageGo to previous message
Mike_Rudd (Photoshop begginer)
Is anyone running dual monitors on the machines that are crashing? I just rebuilt another machine on saturday. Installed all the apps and created the new users profile. Ran CS3 and it worked, ran all the apps and CS3 continued to work. I moved the machine to the graphics guys desk and hooked it up. Only difference was he has dual monitors. after the dual was configured it crashed.

So far being on a domain definitely seems to be the commonality, but as far as what triggers it to start crashing still seems to be... ??
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