Photoshop CS3 crashes on open file

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Mon, 30 July 2007 10:20 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
I just have a single widescreen LCD monitor connected with DVI, at a 1680x1050 resolution. I wonder if that connection or resolution could cause the problem.
Tue, 31 July 2007 04:48 Go to previous messageGo to next message
J_Moore (Photoshop begginer)
Tag for resolution. If I open more than two of any types of files and then try to close ONE of them, the whole app crashes.
Tue, 31 July 2007 14:20 Go to previous messageGo to next message
Mike_L (Photoshop begginer)
Filip,

Please let me know if that works for more than a few days. I've tried creating a local account on my machine, logging into then, then using PS CS3. It worked for 2 days, then got corrupted again. I'm wondering if the run as is any different.

Mike L.
Wed, 01 August 2007 07:00 Go to previous messageGo to next message
Anders_Ljungh (Photoshop begginer)
I created a new Windows user profile and backed up my NTUSER.DAT and ntuser.ini files and when Photoshop started crashing I restored the old files and voila! Photoshop working fine again. I guess now I will try copy protecting the files and see if I can avoid the problem until Adobe releases a fix.
Wed, 01 August 2007 09:50 Go to previous messageGo to next message
Anders_Ljungh (Photoshop begginer)
OK, I found the problem: My default printer. If I use any other printer as default than the one I want to use, Photoshop doesn't crash. Problem-printer: Gestetner MP 4500. Updating the printer drivers did'n fix the problem.

Changing default printer helping any of you?
Wed, 01 August 2007 10:00 Go to previous messageGo to next message
Todd_Dukart (Photoshop begginer)
Anders-

Changing the printer seems to have worked for me. I changed my default printer from a Savin network printer to the Adobe PDF virtual printer, and it seems to work.

I do Web work, so someone who does print work and is having this problem might want to make sure Photoshop can handle higher-resolution photos OK.

Thanks!
Wed, 01 August 2007 10:04 Go to previous messageGo to next message
Gavin_Grubb (Photoshop begginer)
Yes! Perfect, I changed the default printer to "Fax" and I can now use Photoshop without a problem. Now I don't have to logout to use Photoshop (the "Run as" trick is not available under Vista as far as I can see).

I doubt the problem is with specific printer(s) - I'm using a different brand of printer. I suspect the issue is more to do with network printers in general.
Wed, 01 August 2007 10:13 Go to previous messageGo to next message
robert_laster (Photoshop begginer)
Yep, that worked here too... odd...
Wed, 01 August 2007 10:17 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
Bingo! Anders nailed it. If I set the default printer to anything other than a Network printer it works fine.

Just need to report to Adobe so they can try to work on a fix. But in the mean time, its working. Fantastic!

Thanks!
Wed, 01 August 2007 18:54 Go to previous messageGo to next message
Filip_Zahradnik (Photoshop begginer)
Yep, changing to a non-network printer fixed the problem. Thanks Anders.
Fri, 03 August 2007 10:49 Go to previous messageGo to next message
aurore (Photoshop begginer)
Merci beaucoup !
Sun, 05 August 2007 20:52 Go to previous messageGo to next message
Douglas (Photoshop begginer)
Sweet - this fixed my problems too; I set my printer to PDFCreator, which I had installed, and bingo. Nicely diagnosed. Thanks.
Thu, 09 August 2007 10:17 Go to previous messageGo to next message
Edgar_Ebel (Photoshop begginer)
It works for me too. Thanks for the workaround Anders :)

But Adobe has still to fix this, what if somebody wants to print on a network printer (does he have to create a pdf file first and print that?)

Edgar
Thu, 09 August 2007 11:22 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
At print time you can select the network printer from the file/print menu, just seems it can't be set as your default.
Fri, 10 August 2007 15:51 Go to previous messageGo to next message
Tom_Rodman (Photoshop begginer)
Confirmed by another - Thanks!

I was beginning to feel that CS3 was unusable.
Fri, 17 August 2007 02:28 Go to previous messageGo to next message
Ben_Ford (Photoshop begginer)
Is there anyway to change the default printer in just CS3?
Thu, 23 August 2007 12:52 Go to previous messageGo to next message
S_Mahoney (Photoshop begginer)
Anders, your a life saver. Well done!!!
Mon, 27 August 2007 10:07 Go to previous messageGo to next message
last_name_first (Photoshop begginer)
Worked for me so far.

Thank you so much. Friday was hell and today is much better.
Thu, 30 August 2007 07:46 Go to previous messageGo to next message
Daniel_Ferdinand (Photoshop begginer)
Well done Adobe :(
Fri, 31 August 2007 16:56 Go to previous messageGo to next message
Bryce_Contento (Photoshop begginer)
Yep..swapping printers worked for me as well.
Tue, 04 September 2007 22:06 Go to previous messageGo to next message
Pat_M_Sherman (Photoshop begginer)
Yep I have the same problem.. However it only affects my Dual Xeon machines. My Core 2 Duo machine doesn't present this error.
Sat, 13 October 2007 17:19 Go to previous messageGo to next message
Justin_Broniszewski (Photoshop begginer)
This sounds like my problem! I used my HP all in one printer/scanner/copier through CS3 for the first time last night and today CS3 crashes if I try to open a file, either Ctrl+O or File>Open.

What do I do?
Tue, 04 December 2007 03:17 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
So what is the solution? I have the same problem!

I have a dell latitude 820 with Windows XP.
I am working in a network environment(work) and because I print a lot it's not handy for me to change printers.
Tue, 04 December 2007 04:28 Go to previous messageGo to next message
Rob_Keijzer (Photoshop expert)
Patrick

The solution (in this thread) was to change the default printer in Windows to something else.

Quote:

Anders Ljungh - 5:50am Aug 1, 07 PST (#44 of 64)





OK, I found the problem: My default printer. If I use my Gestetner MP
4500 as default photoshop crashes when I open two files at the same time.
Istalling a PS printer driver instead of a PCL6 solved the problem. Other
printers using PCL6 work no problem.





Changing default printer/changing printer drivers helping any of you?




End Quote

A lot of readers replied having success with changing their printer setup.

Hope this helps,
Rob
Tue, 04 December 2007 05:01 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
Rob,

Tnx, but that's no solution that's a work around, like I said i can't change my default printer at work. I need that printer a lot.

There is no Adobe solution yet?
Tue, 04 December 2007 07:58 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
There is no Adobe solution yet?




not since version 6... change the default printer.
Tue, 04 December 2007 09:35 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
Dave,

And what if that is no possibility like in my place because I need the default (network) printer for my work a lot.

I find it very strange for such an expensive package that there is no solution.
Tue, 04 December 2007 09:46 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
Having another printer as default does not mean the other(s) cannot be used!

By the way you need to update to 10.0.01.
Tue, 04 December 2007 10:19 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
John,

I know that but then I have to manually set my printer everytime I print from for ex. Word. And because I hardly print something from Photoshop but a lot from Word I don't think that is very handy. Do you?

Allready updated to 10.0.01 ...
Tue, 04 December 2007 11:11 Go to previous messageGo to next message
John_Joslin (Photoshop expert)
I have to manually set my printer everytime




One extra click in the print dialog? Come on!

I have a laser for documents, an inkjet for graphics and the Generic Postscript printer to speed Photoshop up. It shouldn't be necessary but then that's present-day Adobe for you!
Tue, 04 December 2007 11:25 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
I understand patrick, but that's the way it's always been. Maybe you can submit a bug report or feature request.

If you don't print from photoshop that much, how about just switching default printers before opening photoshop? (Yes, just another workaround.)
Wed, 05 December 2007 05:25 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
@John
It looks a small effort but when you print a lot and you have to select the printer from about 40 or so installed (network)printers everytime it's kind of annoying.

@DAVE
How do you mean thats the way its always been in CS I never had this problem.
Wed, 05 December 2007 07:05 Go to previous messageGo to next message
Patrick_van_der_Ent (Photoshop begginer)
@ ALL

Why i didnt't think of it before is strange, but I installed the network printer I normally use again but now with the PS driver, although I have a couple of settings missing this is for me the best solution for now.

It seems to be working fine ...
Wed, 05 December 2007 16:20 Go to previous messageGo to next message
Jiim_Sheldon (Photoshop begginer)
I too am having similar issues. This is not the first time either. I have Adobe CS2.

Photoshop and Acrobat, fresh install, upon launch one of the errors I am getting is "An error has been detected with a required application library and the product cannot continue.

Please reinstall the application"

You might think that a program costing this much might possibly give you a clue as to the library that it is having a problem with. But this has been typical for me with CS2.

End result is usually a wipe of the hard drive and a complete re-install.

There are old versions (freeware) of a program called Picture Publisher or Corel that may help you through your work until you resolve the issue. Which could take a while. They are not Photoshop but work in a pinch and a company called FOXIT (http://www.foxitsoftware.com/pdf/rd_intro.php)builds some nice Acrobat programs that work very well.

I have used these programs more than I would like as a sub for my NON Functioning Adobe software, especially the last time I waded through trying to get Photoshop and Acrobat back up and running when I was under a deadline and did not have time to go through a complete reformat. In the end I did have to reformate my drive and start from scratch.

And don't hold your breath waiting for help from Adobe. I have had ZERO success getting any kind of an answer from them that actually works and I have been an Adobe user since the Aldus days and trust me, they could care less.
Thu, 06 December 2007 14:34 Go to previous messageGo to next message
KrisMartin (Photoshop begginer)
I have the same problem. I open the second file then "Program err..."

I am using CS3. For now I have gone back to CS2. WhatÂ’s up? Adobe products have gone from reliable to unusable this seems to be a problem across the board.

Anyway I need help with this as well. Running on an Windows XP all service packs and updates install. 2Gig Ram. 138+Gig Fee Hard dive space, also have all CS3 Updates install.

Using photoshop
Version 10.0.1

Thanks in advance.
Thu, 06 December 2007 15:32 Go to previous messageGo to next message
Mike_Rudd (Photoshop begginer)
KrisMartin -
The "fix"/workaround described in this thread is to go into your printers and set your default printer to a local printer instead of a network printer.

Jim Sheldon -
The problem you describe is different than what others in this thread are experiencing. You may want to start a new thread with that error message. sorry I don't have any suggestions for you.

-Mike
Fri, 07 December 2007 09:26 Go to previous messageGo to next message
KrisMartin (Photoshop begginer)
Mike Rudd,

Thanks for the info. Setting the default printer to a local printer worked. Not very convenient but works.

Kris
Wed, 19 December 2007 00:38 Go to previous messageGo to next message
August_Devine (Photoshop begginer)
Okay. I have CS3, a brand new Dual Core PC. All updates are installed. I tried switching my default printer to Adobe PDF (I only have one printer and it is not on a network, but I changed the default anyway). It didn't work. All my CS3 apps still crash when I try File>Open or Ctrl+O. Help!
Fri, 21 December 2007 07:40 Go to previous messageGo to next message
Sam_Dutton (Photoshop begginer)
Changing the default printer works for us (10.0.1 on Windows XP SP2 on a HP xw4400).

At the risk of sounding righteous... I'm surprised Adobe didn't pick up on this while testing the update -- and this thread is the only place I've found a solution. The crash, and finding a fix, has wasted a lot of our time.

Whatever -- thanks for the workaround.
Thu, 31 January 2008 10:27 Go to previous messageGo to previous message
Zane_Parker (Photoshop begginer)
This is driving me nuts!! We are having this problem as well. I'm doing one or two things and hitting save right after to make sure I keep my work as much as I can. It's happening to a number of machines within the office. All, Windows XP using SP2.

I've seen on the internet that some people get this message pertaining to unkown exception occuring in the application at location 0x78138a8c in other CS programs including InDesign as well as Photoshop.

I was thinking it was a software issue but am wondering if it's hardware now. If any one finds a solution can you post it here?

Thanks,
Z
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