Photoshop CS3 crashes on open file

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Thu, 31 January 2008 12:29 Go to previous messageGo to next message
Peter_Hansen (Photoshop begginer)
The reason is that you have a network-printer as your default printer in Windows. Go to Start/Printers... and chooce "Microsoft Office Document Image Writer" as your default printer.
Thu, 31 January 2008 12:46 Go to previous messageGo to next message
Zane_Parker (Photoshop begginer)
Peter, if that was to me....? I have the Microsoft Office Document Image Writer as default already selected when problems occured.
Tue, 11 March 2008 17:03 Go to previous messageGo to next message
Joel-White (Photoshop begginer)
I just installed CS3 today and it does the same thing. I can open one file at a time (no problems with either file), but if I try to open a second (without closing the first), the program crashes.
Tue, 11 March 2008 17:18 Go to previous messageGo to next message
Joel-White (Photoshop begginer)
well, its march of 2008 - still no visible fix. But, after I changed the printer from a network printer, everything seemed to work fine. Thanks
Sun, 13 July 2008 21:02 Go to previous messageGo to next message
xxWEW (Photoshop begginer)
this is a very serious issue we have 15 CS3 licences and 4 users are experiencing this error. The workaround is not a solution. Forcing each user to select the printer is costing me 5 seconds a job * 5-10 jobs a day * fifteen people over a year is 27-54 hours a year. Do I bill that time to adobe?
Sun, 13 July 2008 21:56 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
5 seconds a job * 5-10 jobs a day *




5x10=50 seconds a day... PER USER?!!! whoa! that's um, wow. that's almost a whole minute PER DAY that you monkeys aren't working!!! i wonder how you stay afloat!

so, how much do you charge you photoshop monkeys per day for sneezing? do you make them reuse tissues? how about pee breaks? you know you can save time if you have the coffee delivered to their desks by a fifth monkey and then have them pee into the cup when they finish.

Do I bill that time to adobe?




sure, bill away.
Sat, 16 August 2008 11:43 Go to previous messageGo to next message
w.maximus (Photoshop begginer)
Hmm, I got the same problem, did you fix it already?
Sat, 16 August 2008 11:45 Go to previous messageGo to next message
w.maximus (Photoshop begginer)
I got a laptop from my work, and I got the same problem you discribed after opening a second window.

did you already solve the problem?
Sat, 16 August 2008 13:49 Go to previous messageGo to next message
Wendy_Byrne (Photoshop begginer)
I had a similar problem. I even wiped my computer and reinstalled in case there was some issue/virus. It turned out it was the drivers for my mouse, a Logitech MX310 If you open CS3 psd file and try to open another and switch back and forth is can hang and eventually crash. It also effects CS3 if you open Photoshop and another program such as Dreamweaver or Word in which case you won't be able to select the windows and move back and forth between files. If you have a mouse that requires drivers uninstall them and plug in a basic mouse, no extra features and see if that works.
Sat, 16 August 2008 15:35 Go to previous messageGo to next message
w.maximus (Photoshop begginer)
Oke... I red the solution.
Local printer installed and problem was solved.
No error occured any more when opening a second window in photoshop CS3.

--> Solution: <http://www.adobe.com/go/kb402704>

Thanks.
Fri, 12 September 2008 11:35 Go to previous messageGo to next message
Tory_Jackson (Photoshop begginer)
I know how to stop it at least for us. Change your default printer. I have had the problem in two areas on our campus where if you had a default printer and you changed it to a PDF creator or something else the problem went away.

HP Laserjet 2100 and a RICOH CL7200.
Thu, 18 September 2008 20:33 Go to previous messageGo to next message
Lee_Ladensack (Photoshop begginer)
It's a font issue. Try installing the font Tahoma

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 402311&sliceId=2>

this worked for me
Mon, 22 September 2008 14:58 Go to previous messageGo to next message
Shad_Sterling (Photoshop begginer)
Tahoma was already installed when the problem occurred here. (see Shad Sterling, "Photoshop CS3 crashes on open file" #98, 20 May 2008 10:33 am </webx?14@@.3bc47924/97> )
Mon, 22 September 2008 15:12 Go to previous messageGo to next message
dave_milbutucci (Photoshop begginer)
raid issue? i think there's a patch for systems with raid installed. i believe you need to call adobe for it though.
Tue, 23 September 2008 13:05 Go to previous messageGo to next message
Laura_B0128 (Photoshop begginer)
After going through many many messages in this forum I can add that it may have to do with the default printer. We got a brand new ricoh yesterday and it was set to my default printer. Today I started experiencing the crash when trying to open more than one file.

I changed the default printer to PDF and am now able to open more than one file at a time without Photoshop CS3 crashing. We'll see how long it lasts but the common denominator is the printer.

Good luck everyone!
Tue, 23 September 2008 16:25 Go to previous messageGo to next message
Shad_Sterling (Photoshop begginer)
No RAID here. Also tried turning off "Enable Version Cue", and still had the problem iff the default printer was set to the PCL-6 printer.
Tue, 23 September 2008 16:38 Go to previous messageGo to next message
Emily_Nelson (Photoshop begginer)
So now I just have to decide which is more irritating, changing the printer every time I print or accidentally hosing Photoshop eight times a day . . . but at least we have a way to work around it now! Everyone who helped find this work-around is awesome!
Wed, 24 September 2008 08:42 Go to previous messageGo to next message
Lee_Ladensack (Photoshop begginer)
I had tahoma installed but I had to reinstall it and then it worked.
Wed, 24 September 2008 11:43 Go to previous messageGo to next message
Shad_Sterling (Photoshop begginer)
Interesting... What's the installation source for Tahoma? The version installed here is listed as TrueType, but has the OpenType icon.

I wonder if this is a bug that strikes when you use a particular combination of font and printer driver (tho it still makes no sense that I can print to any printer just fine, as long as one particular printer isn't the default printer). The printer here is a Ricoh Aficio MP 5500.
Wed, 24 September 2008 12:03 Go to previous messageGo to next message
Emily_Nelson (Photoshop begginer)
We have a Ricoh Aficio MP 3010 . . . apparently Photoshop definitely doesn't like Ricoh.
Thu, 25 September 2008 10:51 Go to previous messageGo to next message
Rumi_Suzuki (Photoshop begginer)
Hi Emily,

I have MP 3010 in my office and I use Photoshop as well. Can you tell me what happened? What did you try to do?

suzuru@gmail.com

Thank you.
Thu, 25 September 2008 10:57 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
I think she set a local printer as her system default rumi... not trying to speak for her, but she doesn't have many posts on the forum, she might not see your question.

try setting up a local printer as your system default.
Thu, 25 September 2008 10:59 Go to previous messageGo to next message
Bart_Cross (Photoshop expert)
Wee: Update your tablet driver.
Sat, 27 September 2008 10:33 Go to previous messageGo to next message
alan_burkinshaw (Photoshop begginer)
HI Ihave a G5 power pc running photoshop cs3, problem is it crashes out when i have an image open and move a layer around sometimes it happens after one or two moves or it might occur after anything between 3 - 20 moves error message comes up ' Photoshop unexpectedly quit ....etc' have another g5 that is fine , have swapped in systematic order the memory, the hard drive and the graphics card still no success -

anybody got any solution, suggestion?

I have done the fsck run and the HD is ok
I have done SETTING UP A NEW USER
I have done repair permissions
I have reinstalled photoshop cs3
and clicked off Version cue

COULD IT BE SIMPLY A MOUSE ISSUE - I HAVE TRIED DIFFERENT SETTINGS RE TRACK ETC

HELP
Sat, 27 September 2008 11:18 Go to previous messageGo to next message
John Joslin (Photoshop expert)
This is the Windows forum.

You could try in the "other" one.

<http://www.adobeforums.com/cgi-bin/webx?13@@.ee6b362>
Tue, 30 September 2008 10:56 Go to previous messageGo to next message
Lee_Ladensack (Photoshop begginer)
Is anyone here using a font management program? I use Suitcase for windows and have noticed it hasn't been opening on startup. I had to open it to install the Tahoma font and Photoshop opened fine. Upon restart however Suitcase did not open and subsequently Photoshop would not open either. I reopened suitcase and Photoshop (and all other CS3 programs)ran fine. Including suitcase in my startup folder seems to have remedied the problem. Does this solution help anyone else?
Tue, 30 September 2008 10:59 Go to previous messageGo to next message
Lee_Ladensack (Photoshop begginer)
Here are two links sent to me by adobe tech support. They may also be helpful if your problem is unrelated to mine. Good luck

< http://kb.adobe.com/selfservice/documentLink.do?externalID=k b402311>

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400616&sliceId=1>
Wed, 01 October 2008 10:49 Go to previous messageGo to next message
alan_burkinshaw (Photoshop begginer)
thanks - Tried just about everything - G5 gone for repair
ALAN
Wed, 08 October 2008 10:41 Go to previous messageGo to next message
Korrie_Wilhelm (Photoshop begginer)
UGH! I am new to this. Not new to Photoshop CS3...just new to it not working. We moved to a new building at work and everyone is on a network printer. I am on a PC fully loaded and custom built and used it for nearly 10 months with no problems. Once the network printer was installed,..PROBLEM. My error reads:
AppName: photoshop.exe AppVer: 10.0.1.0 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00018fea

I opened a case with Adobe support to address this. Hopefully they will offer me something so I can post back here. I am frustrated and unable to work in this program. UGH!
Wed, 08 October 2008 11:12 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
switch to a local printer as your system default, like pdf writer.
Thu, 09 October 2008 01:57 Go to previous messageGo to next message
anti_wrinkle_cream (Photoshop begginer)
I also get this message a lot, I think that it's related to fonts. I usually just reinstall photoshop and it's fixed.
Sat, 11 October 2008 13:03 Go to previous messageGo to next message
Dan_Fabrizio (Photoshop begginer)
When using my illustrator or Photoshop the programs crash when I try to open a file. Note-- Both worked fine for about five months. Also Illustrator and Photoshop are tied into my Final Cut Pro Suite so I am not sure how to reload the programs.
Tue, 14 October 2008 00:31 Go to previous messageGo to next message
Michael_D_Sullivan (Photoshop expert)
Just set your default printer to a local printer or a virtual printer such as PDF Writer. We've been through this many times, and this seems to be the workaround.

IT Dept.
Mon, 27 October 2008 08:53 Go to previous messageGo to next message
DannyRichardsonUK (Photoshop begginer)
Hi all,

Having just installed CS3 on a new machine running XP 64 bit I got this problem too.

Setting Adobe PDF as the default printer works, but like others on there, that isn't what I want/need as I need to set the default printer that I usually print to, to save time in every other App.

The work around I have found is to install the network printer, but as a local printer. It works fine and seems to 'fool' PS into thinking its a local printer.

To do this on XP do the following:

Open Control Panel

Open Printers and Faxes

Choose Add a printer

Add a local printer (untick plug and play)

Create a new port

Choose Local Port

Type in \\remotemachine\printershare (i.e. \\server\hp-laserjet)

Select the print driver (click Have disk, then browse to the drivers for your OS, you will need to download these drivers from the manufacturers website first, and normally extract the .exe setup file to a folder where you will fine a .inf file the installer needs)

Enter the name of the printer and finish.

I have setup both the HP LaserJet and the Epson inkjet we have here in the office, which are connected to the server, and they work perfectly - the same as if I added them *as* network printers. Adding them as local printers, albeit with this weird method, stops the photoshop open/new file bug too.

Hope this helps other people too!

Danny
Mon, 27 October 2008 19:20 Go to previous messageGo to next message
Kathy_Craig (Photoshop begginer)
Okay, if I try to open an image in Photoshop from Iphoto, photoshop crashes. I've disabled the enable version thing, I've disabled the Adobe thing under printer and reset it for my canon. but I can't go from Iphoto to Photoshop. Any ideas? Kathy
Tue, 28 October 2008 01:19 Go to previous messageGo to next message
Michael_D_Sullivan (Photoshop expert)
Kathy, I would suggest that you open up a new topic dealing with this specific issue, making clear in the subject line what it's about.
Thu, 13 November 2008 11:47 Go to previous messageGo to next message
Brad_Gerber (Photoshop begginer)
Photoshop CS3 crashes on Open File

I have found a fix that has been working for me. Here is what I did:

1. Have your IT Manager Logon to your system as Administrator (or logon as Administrator if you can)

2. Create a Local User Account.

3. Make the Local User a Member of the Local Administrators

4. Logon as User

5. Select the Adobe Photoshop CS3 icon in the All Programs flyout menu.

6. Right-click on the Adobe Photoshop CS3 icon and select the Shortcut tab > Advanced.

7. From the Advanced Properties window select “Run with different credentials > OK. Apply Changes.

8. When you launch Adobe Photoshop CS3 you will be prompted with a “Run As” window. Choose the radio button for “The following user” and choose the Local User Account that you added with the Local Administrator Rights.

The con to this is that when you go to open a file you will not see the network mapped drives. The work around for this is to browse the network using My Network and once you get to the folder where your psd files are select the “Favorites” icon on the “Open” window to make it easier to navigate back to the folder(s) where your files are.

I hope this helps some of you with the issues of opening Photoshop CS3 files.
Thu, 13 November 2008 15:15 Go to previous messageGo to next message
Chris_Cox (Photoshop expert)
Brad - that sounds like you've got a local file/directory permissions problem.
Has your IT department tried to lock down your machines in some way (my guess is that they missed)?
Fri, 14 November 2008 04:19 Go to previous messageGo to next message
DannyRichardsonUK (Photoshop begginer)
I've updated the work-around I posted earlier in this thread and explained it a bit clearer here:
< http://dannyrichardson.blogspot.com/2008/10/photoshop-crashe s-on-xp-x64-when.html>
Fri, 14 November 2008 09:17 Go to previous messageGo to previous message
dave_milbut (Photoshop expert)
nice write up danny. it's not only xp 64 though. it's been seen in all oses as far as i can recall.
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