CS4 seems to be crashing my PC

D
Posted By
dtepper
May 26, 2009
Views
478
Replies
5
Status
Closed
I recently upgraded to CS4 from CS2 on my Windows XP SP2 machine at home. The machine is pretty brawny: Intel Core 2 Quad CPU @ 2.4 ghz w/ 2 gb of RAM.

When using Adobe Camera Raw within CS4 to process Nikon NEF photos, the machine will suddenly crash completely. I mean, no error messages or anything. The machine literally just goes dead and shuts off, unexpectedly and I lose my .xmp files with color corrections. It reboots fine most of the time, but once it prompted to go into Safe Mode. I obliged and it seemed fine in Safe Mode, so I just rebooted normally. Seems to be when I have more than 50 NEFs open at once. Sometimes it happens when I’m in the middle of color correcting and sometimes it happens during the step when I select multiple NEFs and commence with Saving them as .jpgs.

Any advice on what to check out? I went into the Event viewer, but didn’t find anything suspect in there. Thanks in advance! -David

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R
Rob
May 27, 2009
dtepper wrote:
I recently upgraded to CS4 from CS2 on my Windows XP SP2 machine at home. The machine is pretty brawny: Intel Core 2 Quad CPU @ 2.4 ghz w/ 2 gb of RAM.

When using Adobe Camera Raw within CS4 to process Nikon NEF photos, the machine will suddenly crash completely. I mean, no error messages or anything. The machine literally just goes dead and shuts off, unexpectedly and I lose my .xmp files with color corrections. It reboots fine most of the time, but once it prompted to go into Safe Mode. I obliged and it seemed fine in Safe Mode, so I just rebooted normally. Seems to be when I have more than 50 NEFs open at once. Sometimes it happens when I’m in the middle of color correcting and sometimes it happens during the step when I select multiple NEFs and commence with Saving them as .jpgs.

Any advice on what to check out? I went into the Event viewer, but didn’t find anything suspect in there. Thanks in advance! -David

For a start

have you applied the update?

have you applied the video card update?
D
dtepper
May 27, 2009
On May 26, 8:38 pm, Rob wrote:
For a start

have you applied the update?

have you applied the video card update?- Hide quoted text –
– Show quoted text –

I ran windows update and upgraded to SP3. same issue as before.

I also cleared out a whole bunch of space on my C: drive so there are now approx 20 gb free on there.

what video card update are you referring to?
R
Rob
May 27, 2009
dtepper wrote:
On May 26, 8:38 pm, Rob wrote:
For a start

have you applied the update?

have you applied the video card update?- Hide quoted text –
– Show quoted text –

I ran windows update and upgraded to SP3. same issue as before.
I also cleared out a whole bunch of space on my C: drive so there are now approx 20 gb free on there.

what video card update are you referring to?

Not sure which card you have but they have made fixes in the Nvidia software. (I use Nvidia chipset cards)

This should be in the hardware section of the windows custom updates part.

or you should go to the card manufactures site and see if there are any updates for your card.
D
dtepper
May 28, 2009
On May 27, 12:59 am, Rob wrote:
dtepper wrote:
On May 26, 8:38 pm, Rob wrote:
For a start

have you applied the update?

have you applied the video card update?- Hide quoted text –

– Show quoted text –

I ran windows update and upgraded to SP3.  same issue as before.

I also cleared out a whole bunch of space on my C: drive so there are now approx 20 gb free on there.

what video card update are you referring to?

Not sure which card you have but they have made fixes in the Nvidia software. (I use Nvidia chipset cards)

This should be in the hardware section of the windows custom updates part..
or you should go to the card manufactures site and see if there are any updates for your card.

i do have an nvidia card. i went to their website, downloaded the updated driver and installed.

same problem with Adobe Camera Raw (under CS4) crashing my machine when it processes a lot of photos at once. CS2 was able to process hundreds of photos at a time on this machine before. i had to install CS4 to read the NEF files from the new Nikon D700 so I can’t downgrade back to CS2.

any suggestions would be much appreciated.
R
Rob
May 28, 2009
dtepper wrote:
On May 27, 12:59 am, Rob wrote:
dtepper wrote:
On May 26, 8:38 pm, Rob wrote:
For a start
have you applied the update?
have you applied the video card update?- Hide quoted text – – Show quoted text –
I ran windows update and upgraded to SP3. same issue as before. I also cleared out a whole bunch of space on my C: drive so there are now approx 20 gb free on there.
what video card update are you referring to?
Not sure which card you have but they have made fixes in the Nvidia software. (I use Nvidia chipset cards)

This should be in the hardware section of the windows custom updates part.
or you should go to the card manufactures site and see if there are any updates for your card.

i do have an nvidia card. i went to their website, downloaded the updated driver and installed.

same problem with Adobe Camera Raw (under CS4) crashing my machine when it processes a lot of photos at once. CS2 was able to process hundreds of photos at a time on this machine before. i had to install CS4 to read the NEF files from the new Nikon D700 so I can’t downgrade back to CS2.

any suggestions would be much appreciated.

Not what you want but

You may have to make your images into DNG type.

CS2 should have stayed up and usable.

Have a go at uninstalling CS4 and reinstalling. and apply the 10.0.1 update. (download from the Adobe site if you have problems using the update within CS4) 10.0.1 fixed a few problems.

You would have allocated memory and scratch disk in the preferences as with CS2.

The next step would be to send an email to Adobe.

CS4 is limited with the amount that it can process, I’ve noticed that as well. With the GPU checked its about 6 or so images. I think they expect you to have heaps of accessible memory or a 64 bit system for every thing to work. In the auto align /auto blend part I cant auto blend more than 8 images to make a panorama, out of memory problem.

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

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