v.8 Suddenly Freezing, Almost, that is

DW
Posted By
Dan Wenz
Nov 19, 2011
Views
467
Replies
1
Status
Closed
With no obvious change to the software or any other software, using Win7 Home Premium, 64 bit, PE v.8, I scan a document on an Epson Perfection V500 Photo scanner and bring it up OK in Photoshop. At that point, going to the Editor toolbar, **ALL** options are greyed out except those under the "Windows" option. I can’t even reach the help option, as it’s also greyed out. Can’t exit either, except via the Task Manager, even though TM says the program is "running", and it’s obviously(?) not (completely) frozen, or no options on the tool bar would be "clickable". I also rebooted, no luck, removed and reinstalled, no luck.

Any ideas, or should I ask my absent grandson what the &%$#@@* he did to the software, as he was the last to use it?

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DW
Dan Wenz
Nov 19, 2011
On 11/19/2011 2:20 PM, Dan Wenz wrote:
With no obvious change to the software or any other software, using Win7 Home Premium, 64 bit, PE v.8, I scan a document on an Epson Perfection V500 Photo scanner and bring it up OK in Photoshop. At that point, going to the Editor toolbar, **ALL** options are greyed out except those under the "Windows" option. I can’t even reach the help option, as it’s also greyed out. Can’t exit either, except via the Task Manager, even though TM says the program is "running", and it’s obviously(?) not (completely) frozen, or no options on the tool bar would be "clickable". I also rebooted, no luck, removed and reinstalled, no luck.

Any ideas, or should I ask my absent grandson what the &%$#@@* he did to the software, as he was the last to use it?

In partial answer to my question, after a preview scan, the Epson preview screen minimizes, which I hadn’t noticed. In the past it stayed open and, after closing it, the scan window in PE was then useable. Without closing it, status is as I originally noted. Still to check why the Epson scan screen is automatically minimizing rather than staying open until I close it. Will take a look at the Epson software.

Grandson returns this Sunday.

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