If your whole system freezes than you have a hardware or BIOS problem (or just possibly some REALLY screwed driver or bad Windows install). Can you end the task (photoshop) by CTRL+AL+DAEL to bring up task manager or do you have to to do a cold re-boot? If the latter, then look to bad RAM, HDD or processor…
Mathias Vejerslev "Computer locks up, shuts down, or reboots while running Photoshop" 6/5/03 4:49pm </cgi-bin/webx?13/1>
I’m having a similar problem using Photoshop 7.0.1
I had an AMD Athlon 1800+ and it used to go to a black screen for 5 seconds, then come back and every now and then would just reboot my computer (only ever when using Photoshop and at random intervals).
I changed CPU & Motherboard to a P4 2.4Ghz and now instead of going to the black screen then coming back, it just locks everything up, keyboard, mouse, everything.
I’ve since changed hard disks to a brand new one & at the same time I formatted the HDD and reinstalled everything. Today I just changed over my DDR Memory over and the same thing is happening!
Windows 2000, SP4, NVIDIA Geforce4 128mb (with latest drivers), I have 768mb DDR memory & over 20gb free in the scratch disk area.
I can’t work for more than 3 minutes without it happening!!! What can I do?? The only things I havent changed are the CD Burner, Floppy disk and video card.
HELP!!!
Cheers
nathan
Nathan – start by reading the FAQ. You still have defective hardware somewhere in your system.
I suspect that the problem will go away if you trash your Preferences Folder. That did it for me. If it only happens with Photoshop it is unlikely to be a hardware problem.
This situation drove me crazy until I took a little Community College Photoshop course, and the instructor gave us this solution — the best thing in the course. Trashing the Preferences folder solved the problem for over a year. Then it came back. Repeating the trashing operation cleared it up again.
After you trash the Preferences folder, Photoshop will rebuild it with the factory uncorrupted settings. Over time, it may become corrupted again and give strange errors as you describe.
You can find the correct folder by searching on *.psp
Wil
I suspect that the problem will go away if you trash your Preferences Folder
not under win 2k it won’t. nathan, what do you have left over from the previous system? cards? power supply? something’s wreaking havoc with your systems. from the sound of things, i’d look at the power supply first. how old is it? what’s the output? hopefully, if it’s bad, you haven’t fried any of your new componants, but no guarantees. you may already have toasted your new board/processor and or memory.
