Problem connecting to Adobe Online via Photoshop and other Adobe Apps.

DM
Posted By
Don_M_Campbell
Oct 26, 2003
Views
544
Replies
5
Status
Closed
Hi there,

From time to time Photoshop and other Adobe Apps such as Premiere and Illustrator like to download files from Adobe to update themselves and fix any bugs that are around…

Normally the programs run this at the start up or shut down of the program and I am all of a sudden getting an error message stating that there was a problem connecting to Adobe Online. It reads as follows:

"File could not be downloaded

<http://cgi…tform=0DLLVer=2.8.3.3AOMVer=2.8.3.3>

There was a problem connecting to Adobe Online. Please check your network settings in the Internet Control Panel

21:-139"

I have not altered any of my network settings or adjusted my firewall…

Anyone who knows what this is and how it can be sorted, please..?
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L
LenHewitt
Oct 26, 2003
Don,

It is a common problem and most folks just switch off the "Check for updates automatically". In fact, all that is being updated is the Online Manager files, and not the application files anyway…….
DM
Don_M_Campbell
Nov 2, 2003
Many thanks, LenHewitt
L
LenHewitt
Nov 2, 2003
You’re welcome, Don
HC
Hank_Conner
Nov 2, 2003
I have the same problem that Don had. I have to go to Adobe Online to set my update preferences. Should I check "never" in the update frequency window? Thanks.
L
LenHewitt
Nov 2, 2003
Yes

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