Not able to scan after updating win 2000 to Service Pack 3

JK
Posted By
Julian_Kemp
Nov 5, 2003
Views
365
Replies
2
Status
Closed
After updating Windows 2000 Professional with Service Pack 3. I am unable to scan from a Canon Copier using Fiery Scan. This only appears to be a problem with Adobe.
Related Tags
pack scan service update windows

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Z
zippy2000
Nov 5, 2003
Can you scan using another program? (ie.the cheapo scanner software the came with the scanner). My guess is you need to update the drivers for your scanner.
B
BLUDVLZ
Nov 5, 2003
Julian,

Just some housekeeping questions to get some clarity on your inquiry.

Can you just not scan from Adobe products, but can from other apps, including the scanner’s native interface app?

Which Adobe products are you using (presumably Photoshop) and which version?

Have you updated to W2K SP4? Does that solve the problem?

Have you applied all the available software patches to your Adobe products?

Are you using the latest drivers/software for your scanner?

Do you have any diagnostic software (Norton Utilies, et al) that you can run on your machine?

Have you tried resetting your preference file in Photoshop?

What are your system specs?

Just a few questions to help shed some more light on your problem so that the many residents of this forum have more information to work from to help solve your problem.

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

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