Now my Tools don’t work w/ PS CS

CR
Posted By
Claudia_Robinson
Nov 7, 2003
Views
1074
Replies
24
Status
Closed
Man I have never had so many problems as I am with this version! I can be working on a photo and poof…the tools quit working. All I get is the arrow, no tools will turn on. I’m on a pentium 4 with 512 memory and PS7 works just fine. Any idea? Thanks!

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

DP
Daryl Pritchard
Nov 7, 2003
Hi Claudia,

Just taking a guess here, do you only see the arrow outside your image and nothing inside it? If so, then I can only suggest that perhaps you’ve got the Caps Lock key active such that you are getting the precise cursor instead, which is a small crosshair and dot that might go unnoticed depending upon the colors and patterns in your image, and your own visual acuity.

Hope that helps,

Daryl
JR
Jedidi4h_R
Nov 7, 2003
Same here..

I have been using PSCS for a few days now.. and It’s
working great.. and I love the improvements — finally
folders within folders. Nice!

Anyway, I have seem to stumble along a little bug in
it, that is while working in the program.. if you
minimize PSCS and go do something else.. later go back
to it (maximize).. and then try to select a tool (m)
for the marquee tool. — all I get is the arrow, it
selects the tool in the tool bar.. but doesn’t give me
the tool to use. — thus needing to restart PSCS to
continue.

Anyone else find this problem…
Fix? Anything??
JR
Jedidi4h_R
Nov 7, 2003
Playing around with this problem still..
and found out that when the zoom tool is
selected.. the doesn’t show the cursor
being a regular arrow — it’s the resize
arrow.. ( <—> ) but when all the other
tools are selected… just a pain arrow.

Weird..
B
baidarkabob
Nov 7, 2003
Same here. I posted this a couple days ago. Do any of you guys have theme software enabled? Including XP theme in services? Are you experiencing this with files created in previous PS versions? With new files?

baidarkabob "unable to conduct multiple edits in PS CS" 11/4/03 1:11pm </cgi-bin/webx?50>

bob
SS
Stephanie_Schaefer
Nov 7, 2003
Can each of you experiencing the problem provide us with some information on your systems. A simple way to get the information through the System Info dialog, located on the Help menu (we don’t nbeed the serial # info included in this dialog). System info doesn’t include video card/driver info so you’ll need to provide that as well.

–Steph
B
baidarkabob
Nov 7, 2003
Stephanie, here you go:

Video card is nVidia quadro4 980 xgl (128 megs) driver 45.23 HD is maxtor diamond back 200gb
motherboard is asus p4c800 deluxe(onboard lan is disabled, onboard audio is disabled, onboard firewire is enabled)
audio card is audigy platinum
Ram is corsair XMS – no errors reported with memtest86

from system info:

Adobe Photoshop Version: 8.0 (8.0×118)
Operating System: Windows XP
Version: 5.1 Service Pack 1
System architecture: Intel CPU Family:15, Model:2, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Processor speed: 2806 MHz
Built-in memory: 2047 MB
Free memory: 1502 MB
Memory available to Photoshop: 1733 MB
Memory used by Photoshop: 50 %
Image cache levels: 4
Use image cache for histograms: No
Serial number: 11311104582171304588
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS\ Temporary file path: C:\DOCUME~1\Bob\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
S:\, 4.89G, 4.72G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
ADM 2.84pe69a 02.06.17-00:03:36h
ASDStrm 1.02×7 02.02.15-01:45:06h
Accented Edges 8.0
Acrobat TouchUp Image 8.0 (8.0×115)
Angled Strokes 8.0
Average 8.0 (8.0×115)
BMP 8.0 (8.0×115)
Bas Relief 8.0
Camera Raw 2.0
Chalk & Charcoal 8.0
Charcoal 8.0
Chrome 8.0
Cineon 8.0 (8.0×115)
Clouds 8.0 (8.0×115)
Color Halftone 8.0 (8.0×115)
Colored Pencil 8.0
CompuServe GIF 8.0 (8.0×115)
Conditional Mode Change 8.0 (8.0×115)
Contact Sheet II 8.0 (8.0×115)
Conté Crayon 8.0
Craquelure 8.0
Crop and Straighten Photos 8.0 (8.0×115)
Crop and Straighten Photos Filter 8.0 (8.0×115)
Crosshatch 8.0
Crystallize 8.0 (8.0×115)
Cutout 8.0
Dark Strokes 8.0
De-Interlace 8.0 (8.0×115)
Difference Clouds 8.0 (8.0×115)
Diffuse Glow 8.0
Displace 8.0 (8.0×115)
Dry Brush 8.0
Embed Watermark 1.70.19
Export Transparent Image 8.0 (8.0×115)
Extract 8.0 (8.0×115)
Extrude 8.0 (8.0×115)
FastCore Routines 8.0 (8.0×115)
Fibers 8.0 (8.0×115)
Film Grain 8.0
Filmstrip 8.0 (8.0×115)
Filter Gallery 8.0
Fit Image 8.0 (8.0×115)
Fresco 8.0
Generic EPS 8.0
Generic PDF 8.0 (8.0×115)
Glass 8.0
Glowing Edges 8.0
Grain 8.0
Graphic Pen 8.0
Halftone Pattern 8.0
Ink Outlines 8.0
Lens Blur 8.0
Lens Flare 8.0 (8.0×115)
Lighting Effects 8.0 (8.0×115)
Liquify 8.0
MMXCore Routines 8.0 (8.0×115)
Mezzotint 8.0 (8.0×115)
Mosaic Tiles 8.0
Multi-Page PDF to PSD 8.0 (8.0×115)
Multiprocessor Support 8.0 (8.0×115)
NTSC Colors 8.0 (8.0×115)
Neon Glow 8.0
Note Paper 8.0
Ocean Ripple 8.0
Online Services 8.0×100
PCX 8.0 (8.0×115)
PDF Image 8.0 (8.0×115)
PNG 8.0 (8.0×115)
PNG Icons 1.21×7 2001.12.14-1602h.21s
Paint Daubs 8.0
Palette Knife 8.0
Patchwork 8.0
Paths to Illustrator 8.0 (8.0×115)
Pattern Maker 8.0 (8.0×115)
Photo CD 8.0 (8.0×115)
Photocopy 8.0
Photomerge 8.0 (8.0×115)
PhotomergeCylmap 8.0 (8.0×115)
PhotomergeRender 8.0 (8.0×115)
PhotomergeUI 8.0 (8.0×115)
Picture Package 8.0 (8.0×115)
Picture Package Filter 8.0 (8.0×115)
Pinch 8.0 (8.0×115)
Pixar 8.0 (8.0×115)
Plaster 8.0
Plastic Wrap 8.0
Pointillize 8.0 (8.0×115)
Polar Coordinates 8.0 (8.0×115)
Poster Edges 8.0
Radial Blur 8.0 (8.0×115)
Read Watermark 1.70.19
Resize Image 8.0 (8.0×115)
Reticulation 8.0
Ripple 8.0 (8.0×115)
Rough Pastels 8.0
Save for Web 8.0
ScriptingSupport 8.0
Shear 8.0 (8.0×115)
Smart Blur 8.0 (8.0×115)
Smudge Stick 8.0
Solarize 8.0 (8.0×115)
Spatter 8.0
Spherize 8.0 (8.0×115)
Sponge 8.0
Sprayed Strokes 8.0
Stained Glass 8.0
Stamp 8.0
Sumi-e 8.0
Targa 8.0 (8.0×115)
Texturizer 8.0
Tiles 8.0 (8.0×115)
Torn Edges 8.0
Twain Acquire 8.0 (8.0×115)
Twain Select 8.0 (8.0×115)
Twirl 8.0 (8.0×115)
Underpainting 8.0
Variations 8.0 (8.0×115)
WIA Support 8.0 (8.0×115)
Water Paper 8.0
Watercolor 8.0
Wave 8.0 (8.0×115)
Web Photo Gallery 8.0 (8.0×115)
Wind 8.0 (8.0×115)
Wireless Bitmap 8.0 (8.0×115)
ZigZag 8.0 (8.0×115)
Installed TWAIN devices: NONE
SS
Stephanie_Schaefer
Nov 7, 2003
baidarkabob,

Thanks for posting the info.

To others who also post system info, please do not include your serial # (even though it’s not the complete #). In the interest of easier reading, please don’t include the list of installed plugins – it’s really long.
JR
Jedidi4h_R
Nov 7, 2003
Stephanie
Here’s mine…

Adobe Photoshop Version: 8.0 (8.0×104)
Operating System: Windows XP
Version: 5.1 Service Pack 1
System architecture: Intel CPU Family:15, Model:0, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Processor speed: 1695 MHz
Built-in memory: 511 MB
Free memory: 43 MB
Memory available to Photoshop: 463 MB
Memory used by Photoshop: 50 %
Image cache levels: 4
Use image cache for histograms: No

Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 55.9G, 1.97G free

Installed TWAIN devices:
HP Scanjet 4570c/5500c
SS
Stephanie_Schaefer
Nov 7, 2003
Jedidi4h,

Can you provide info on your video card as well.

You should update your Photoshop (or Creative Suite) to the shipping version.

–steph
Y
YrbkMgr
Nov 7, 2003
You should update your Photoshop (or Creative Suite) to the shipping version.

That’s curious.
DP
Daryl Pritchard
Nov 8, 2003
….and yet it is a very polite way of addressing the problem.

Daryl
DM
dave_milbut
Nov 8, 2003
could be that 104 was a beta release.
Y
YrbkMgr
Nov 8, 2003
could be that 104 was a beta release

I thought of that, and without passing judgement, carry that through to the next step. What does that mean?
IL
Ian_Lyons
Nov 8, 2003
could be that 104 was a beta release

Let’s just say that 104 is NOT what Adobe are expecting to see for the shipping version.
CS
Carol_Steele
Nov 8, 2003
Baidarkabob,

Stephanie specifically asked you not to post your serial number which I have just removed. By showing your serial number on line you might have jeopardised the integrity of your serial number – meaning somebody could have stolen it for their own usage and therefore invalidated your right to upgrade your copy. If you haven’t done so yet, register your copy immediately.

Never release your serial number to anybody – especially not in an on line forum
B
baidarkabob
Nov 8, 2003
woops. i registered right after the install… the second install. i realized my mistake past the 30 minutes. thanks for removing. could you remove all that plugin info too?

bob
CR
Claudia_Robinson
Nov 8, 2003
Thanks everyone for replying. Everything is just fine now, it was my Wacom tablet, I need to update the drivers. I’m loving CS now..LOL! Love the new Color Replacement Tool, very cool and the File Browser rocks!
H
Ho
Nov 8, 2003
Wacom?? Which tablet? Which driver version?
CR
Claudia_Robinson
Nov 8, 2003
I have an older Intuos 6×8 and the new drive is ver. 4.77-11 Claudia
B
baidarkabob
Nov 8, 2003
I have updated to the latest nvidia driver – though the other was only outdated by 2 weeks. No changes.

bob
JE
Justin_Eddy
Nov 10, 2003
Hey Stephanie, I just bought the educational version of the CS suite. All components seem to be working fine except for PS. Everytime I start it, the tools will be working for about five minutes before they freeze up and all I can get is the selection tool. After reading some of the replys in this discussion I thought it a good idea to update the drivers on my Intuos 2 and Ati card. No change. Here’s my sys info

Adobe Photoshop Version: 8.0 (8.0×118)
Operating System: Windows XP
Version: 5.1 Service Pack 1
System architecture: Intel CPU Family:15, Model:2, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Processor speed: 3073 MHz
Built-in memory: 1535 MB
Free memory: 1007 MB
Memory available to Photoshop: 1402 MB
Memory used by Photoshop: 50 %
Image cache levels: 4
Use image cache for histograms: No
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS\ Temporary file path: C:\DOCUME~1\Justin\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 345.1G, 336.3G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
ADM 2.84pe69a 02.06.17-00:03:36h
ASDStrm 1.02×7 02.02.15-01:45:06h
Accented Edges 8.0
Acrobat TouchUp Image 8.0 (8.0×115)
Angled Strokes 8.0
Average 8.0 (8.0×115)
BMP 8.0 (8.0×115)
Bas Relief 8.0
Camera Raw 2.0
Chalk & Charcoal 8.0
Charcoal 8.0
Chrome 8.0
Cineon 8.0 (8.0×115)
Clouds 8.0 (8.0×115)
Color Halftone 8.0 (8.0×115)
Colored Pencil 8.0
CompuServe GIF 8.0 (8.0×115)
Conditional Mode Change 8.0 (8.0×115)
Contact Sheet II 8.0 (8.0×115)
Conté Crayon 8.0
Craquelure 8.0
Crop and Straighten Photos 8.0 (8.0×115)
Crop and Straighten Photos Filter 8.0 (8.0×115)
Crosshatch 8.0
Crystallize 8.0 (8.0×115)
Cutout 8.0
Dark Strokes 8.0
De-Interlace 8.0 (8.0×115)
Difference Clouds 8.0 (8.0×115)
Diffuse Glow 8.0
Displace 8.0 (8.0×115)
Dry Brush 8.0
Embed Watermark 1.70.19
Export Transparent Image 8.0 (8.0×115)
Extract 8.0 (8.0×115)
Extrude 8.0 (8.0×115)
FastCore Routines 8.0 (8.0×115)
Fibers 8.0 (8.0×115)
Film Grain 8.0
Filmstrip 8.0 (8.0×115)
Filter Gallery 8.0
Fit Image 8.0 (8.0×115)
Fresco 8.0
Generic EPS 8.0
Generic PDF 8.0 (8.0×115)
Glass 8.0
Glowing Edges 8.0
Grain 8.0
Graphic Pen 8.0
Halftone Pattern 8.0
Ink Outlines 8.0
Lens Blur 8.0
Lens Flare 8.0 (8.0×115)
Lighting Effects 8.0 (8.0×115)
Liquify 8.0
MMXCore Routines 8.0 (8.0×115)
Mezzotint 8.0 (8.0×115)
Mosaic Tiles 8.0
Multi-Page PDF to PSD 8.0 (8.0×115)
Multiprocessor Support 8.0 (8.0×115)
NTSC Colors 8.0 (8.0×115)
Neon Glow 8.0
Note Paper 8.0
Ocean Ripple 8.0
Online Services 8.0×100
PCX 8.0 (8.0×115)
PDF Image 8.0 (8.0×115)
PNG 8.0 (8.0×115)
PNG Icons 1.21×7 2001.12.14-1602h.21s
Paint Daubs 8.0
Palette Knife 8.0
Patchwork 8.0
Paths to Illustrator 8.0 (8.0×115)
Pattern Maker 8.0 (8.0×115)
Photo CD 8.0 (8.0×115)
Photocopy 8.0
Photomerge 8.0 (8.0×115)
PhotomergeCylmap 8.0 (8.0×115)
PhotomergeRender 8.0 (8.0×115)
PhotomergeUI 8.0 (8.0×115)
Picture Package 8.0 (8.0×115)
Picture Package Filter 8.0 (8.0×115)
Pinch 8.0 (8.0×115)
Pixar 8.0 (8.0×115)
Plaster 8.0
Plastic Wrap 8.0
Pointillize 8.0 (8.0×115)
Polar Coordinates 8.0 (8.0×115)
Poster Edges 8.0
Radial Blur 8.0 (8.0×115)
Read Watermark 1.70.19
Resize Image 8.0 (8.0×115)
Reticulation 8.0
Ripple 8.0 (8.0×115)
Rough Pastels 8.0
Save for Web 8.0
ScriptingSupport 8.0
Shear 8.0 (8.0×115)
Smart Blur 8.0 (8.0×115)
Smudge Stick 8.0
Solarize 8.0 (8.0×115)
Spatter 8.0
Spherize 8.0 (8.0×115)
Sponge 8.0
Sprayed Strokes 8.0
Stained Glass 8.0
Stamp 8.0
Sumi-e 8.0
Targa 8.0 (8.0×115)
Texturizer 8.0
Tiles 8.0 (8.0×115)
Torn Edges 8.0
Twain Acquire 8.0 (8.0×115)
Twain Select 8.0 (8.0×115)
Twirl 8.0 (8.0×115)
Underpainting 8.0
Variations 8.0 (8.0×115)
WIA Support 8.0 (8.0×115)
Water Paper 8.0
Watercolor 8.0
Wave 8.0 (8.0×115)
Web Photo Gallery 8.0 (8.0×115)
Wind 8.0 (8.0×115)
Wireless Bitmap 8.0 (8.0×115)
ZigZag 8.0 (8.0×115)
Installed TWAIN devices:
WIA-EPSON Perfection1660
EPSON TWAIN 5
Wacom Tablet: Intuos 2 using the 4.77-11 drivers
Graphics Card: ATI Radeon 9800 using the 3.9 catalyst drivers.

Thanks, Justin

P.s. If there is anymore info that you need, please ask 🙂
Y
YrbkMgr
Nov 10, 2003
Justin,

For giggles and grins, did you try unplugging your Intuos?
JE
Justin_Eddy
Nov 10, 2003
yeah, unfortunately it happens not only with the wacom but also with my mouse….sigh. And it wouldn’t be giggles, it would be loud swearing 😉
Y
YrbkMgr
Nov 10, 2003
<nodding> I know what you mean.

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

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