"Could not complete your request because of a program error" — using text tool

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Posted By
FFish
Nov 10, 2003
Views
368
Replies
5
Status
Closed
Photoshop 7.0.1, Windows NT Professional

I’ve been getting the error "Could not complete your request because of a program error" when I click with the text tool. Not all the time, but more than once a week. When it happens, I see this: click with the text tool, the Layers palette goes blank, and the text tool hasn’t created a text-editing area. Sometimes I can continue, sometimes it just has to exit.

There was another note about this, and the resolution was resetting the default printer. I’ve recently reinstalled Acrobat, so the PostScript drivers are newly refreshed, so that doesn’t seem to apply. Also, the error occurs in a different situation.

No other symptoms that I can recognize — no dialogs, etc. Any ideas?

thanks
Related Tags
complete program request text tool

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YrbkMgr
Nov 10, 2003
I’ve seen posts that refer to the Pure Virutal Function Call error. Have you done a search in the forum on that message?
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FFish
Nov 14, 2003
Yes, but nothing seemed relevant. There was one suggestion that I saw in various places about updating C++ libraries, but someone else said it was a bad idea. I’ll stay away from that.

Other ideas?

thanks
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YrbkMgr
Nov 15, 2003
Do NOT mess with the C++ Libraries – Dave our resident guru recommended against it. I’d heed that advice.

Sorry though… outside of preferences resetting following by reinstall, I’m stumped…
DM
dave_milbut
Nov 16, 2003
reinstalling the os will reinstall the proper libraries. (i’m not a guru, i just play one on tv!)

seriously, it’s so easy to screw up and install the wrong version of the libraries, and then mess up other apps, that you’re better off just popping the nt install disk in and rerunning setup. do to the same folder (winnt?) and it should retain all your applications settings while replacing the needed files.

actually thinking about it, what service pack are you on. try reapplying sp6a, i think that includes the missing/damaged files.
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FFish
Nov 18, 2003
I’m running XP Pro, and the computer is just a few months old. I seem to have the latest service pack (SP1a), so that won’t help any.

I’ve only ever seen one Photoshop 7.0 updater, by the way. Do they ever fix things? There are lots of UI problems, along with this bug, that I’d like to see fixed.

thanks

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