Photoshop 7.0 Crashes after start up.

BA
Posted By
Byron_Allen
Nov 17, 2003
Views
560
Replies
12
Status
Closed
After I launch Adobe Photoshop ver 7.0, I receive a ERROR SIGNATURE message that, when closed, shuts down the Photoshop application. I have tried numerous "fixes" but am still unable to launch Photoshop without receiving the same ERROR SIGNATURE message followed by Photoshop closure. I have searched the MS Knowledge base as well as that Adobe Knowledge base and can find no solution.

Frustrated.
Thank you.
Related Tags
crash start

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Y
YrbkMgr
Nov 17, 2003
Have you tried resetting your preferences per the procedure in the faq? If that doesn’t work, I’d reinstall.
BA
Byron_Allen
Nov 18, 2003
No, I have not. How do I find that procedure here?
Thank you.
DM
dave_milbut
Nov 18, 2003
Mathias Vejerslev "How to delete/reset Photoshop preferences" 2/11/03 12:04pm </cgi-bin/webx?50>
BA
Byron_Allen
Nov 18, 2003
I’ve done this several times and the ERROR SIGNATURE message still appears. The preferences file WAS reset and I also received the following Adobe Photoshop warning message:

"You currently have Adobe Photoshop’s primary Scratch and Windows’ primary paging file on the same volume, which can result in reduced performance. It is recommended that you set Adobe Photoshop’s primary Scratch volume to be on a different volume, preferably on a different phytsical drive".

Should I make this change and if so how?
L
LenHewitt
Nov 19, 2003
Byron,

Should I make this change and if so how?<<

If you have more than one drive, doing so should result in better performance. You set the Photoshop Primary Scratch drive from Edit>Preferences>Plugin and Scratch Disk
BA
Byron_Allen
Nov 19, 2003
I could try that if I could launch Photoshop. However, the program closes immediately after posting the ERROR SIGNATURE message. I am out of luck.
L
LenHewitt
Nov 20, 2003
Byron,

The message is NOTHING whatsoever to do with Photoshop not launching – forget it until you sort your main problem…

Sooo…

Do an uninstall from C/Panel >Add Remove programs. Delete the whole of your Photoshop folder tree. Do a system wide search for *.tmp files and delete them. Delete the prefs file again – an uninstall will NOT delete that.

Re-boot the machine and re-install
BA
Byron_Allen
Nov 22, 2003
I installed Photoshop after ripping out the HP scanning software. The program launches fine and stays open without crashing or any error messages now–however, the IMPORT function does not "see" the HP1100Axi scanner. What would you suggest at this point? The HP 1100Axi is probably 2-3 years old.
DS
David_Stroebel
Nov 22, 2003
You need to uninstall PS7, reboot and install it again.

Dave
BA
Byron_Allen
Nov 23, 2003
Done, 4 times, no diff result. The problem is that the HP scanner software is not supported by WIN XP. Or should I say HP does not support WIN XP with my 1100Axi. And no reply from HP either on the subject—they are as silent as a tomb in Egypt. When I uninstall the HP scanner software, PSP ver 7 loads and launches perfectly.
RC
Roger_Cook
Nov 23, 2003
If the program shuts down before the final loading stages, you could try (PC) hitting Ctrl,Alt,Shift, (all at the same time) immediately when the progam starts to load. follow prompts to reset preference files

Adobe gives you complimentary support for a few months if that helps.
BA
Byron_Allen
Nov 23, 2003
The problem is that the HP scanner software is not supported by WIN XP. Or should I say HP does not support WIN XP with my 1100Axi. And no reply from HP either on the subject—they are as silent as a tomb in Egypt. When I uninstall the HP scanner software, PSP ver 7 loads and launches perfectly. The problem is HP-they eat their young like Intel and DO NOT SUPPORT XP!

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