Photoshop X.X windows startup errors

T
Posted By
trasparenza
Nov 17, 2003
Views
475
Replies
9
Status
Closed
I have been using adobe photoshop 7.0 for more than 2 months now and since a couple of days ago the whole program won’t even start. I have not changed any software or hardware, no new drivers and no new peripherals
whatsoever in the last 2 weeks (new drivers for my videocard/motherboard windows update.)

I uninstalled 7.0 and installed 6.0 after deleting all the old preferences and setting which did’nt help much. I uninstalled every adobe program i
have which did’nt work either. I even deleted all the icc profiles photoshop had installed, again to no effect.

After scanning the windows registry and deleting all adobe/photoshop keys, uninstalling photoshop again and rebooting several times, the program still does’nt work.

3 days ago i formatted my hard-drive and installed windows 2000 with all the latest drivers and updates. At this point i made a fallback backup with norton ghost so i could reinstall everything again easily.

Again, photoshop did not startup.

I went to my local hardware shop to check my RAM (2×512 MB PC3200) which checked out just fine, hard drives came out fine, so did my motherboard (temperatures where fine as well, no overclocking etc.)

Yesterday i formatted my hard drive again and installed the backup i had made a few days ago with Photoshop 5.5 LE.

AGAIN photoshop did not startup, windows just gave me an error message that the program had generated an error and was closed by windows.

I checked my logbook for any DR.Watson entries but i could’nt get any info from the error message (lots and lots of hex-code)…

Photoshop starts up, maximizes the ps screen, i get no logo, no loading info (logo with the modules loading icc/fonts etc.)

My specs are:

Windows 2000 SP4 All updates installed / DX-9 / IE 6.01
ASUS A7N8X-DELUXE dual channel configuration, no overclocking AMD ATHLON 2800+ 333 (barton)
2 X 512 MB DDR PC3200 RAM (samsung)
1 X MAXTOR 40 GB 7200 RPM D9 SERIES LB
1 x MAXTOR 80 GB 7200 RPM D9 SERIES LB
ASUS GEFORCE FX 5200 128MB RAM
SAMSUNG SYNCMASTER 955DF

please help 🙁

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T
trasparenza
Nov 17, 2003
ps: imageready works just fine
GH
Grass_Hopper
Nov 17, 2003
trasparenza,

have you tried to reset your preferences, as out lined in the FAQ?

How to delete/reset Photoshop preferences <http://www.adobeforums.com/cgi-bin/webx?50@@.ef4a07f>

it could be that you are restoring a bad copy of your preferences each time you try to restore your backup copies.
T
trasparenza
Nov 17, 2003
"I uninstalled 7.0 and installed 6.0 after deleting all the old preferences and setting which did’nt help much"

so yes, i have once again formatted it and did a clean install (this time without upgrading all my drivers and updates), and it still
won’t work. deleting the preferences wont even work through photoshop since it does’nt even ask me to delete the files
GH
Grass_Hopper
Nov 17, 2003
Photoshop won’t *ask* you to delete the preference files, it’s something we, as users, do to try to clear up oddities when the program which ran flawlessly before and now seems not to. The link I provided gives all the information on deleting preferences.

I’m sorry I am not much more help to you.
GF
Genie_Franklin
Nov 17, 2003
I just had the same problem today. I was hoping someone might know the cause for this. I have had Photoshop 7 for about 6 months, Friday it worked fine. Today, I come in and try to open a file and the program starts to load, but when it gets to initializing fonts, the whole program disappears. Any suggestions??
GF
Genie_Franklin
Nov 17, 2003
I uninstalled/reinstalled Photoshop 7 and Photoshop 7 did not open. I then downloaded the 7.0.1 update and installed and now Photoshop opens. Try the 7.0.1 update and see if that works…worked for me.
T
trasparenza
Nov 18, 2003
have *finally* found the answer… it seemed that my new networkprinter on my other pc (which was detected by windows during installation), which acts as a server 24/7 caused the whole mess…

uninstalled the printer (a hp 840c usb) and photoshop now again runs flawless 🙂

my only new 😉 question is why does ps lockup when there is a network printer installed on the pc ? my computers at my office work just fine with ps 6 and 3 network printers :/
CC
Chris_Cox
Nov 18, 2003
It locks up because something is very wrong with the printer driver or server software (especially Netware).
T
trasparenza
Nov 18, 2003
windows manages my network so i wouldnt know what’s going wrong and as for the drivers, windows recognizes them perfectly and printing through my pc and other pc’s in my network is going fine.

when i run photoshop 7.0 with the same printer/network drivers on my laptop it runs fine, but then again its not the same hardware

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