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Hello All,
I’m about to reinstall PS CS in an effort to isolate what is causing PS CS to suddenly close when selecting Help (sometimes, not always). Deleting my preferences and removing all 3rd-party plug-ins has made no difference. Now, looking at the root Photoshop CS directory, I see that all files are dated in 2003 except for the following two files:
MSVCRT.DLL version 6.0.8397.0 dated 2/2/1999
SHFOLDER.DLL version 5.50.4027.300 dated 12/3/1999
A search of my system partition only (C:) shows that I have 18 instances and multiple versions of MSVCRT.DLL in various program directories, with the most current being 7.0.2600.1106 dated 8/29/2002 in my WINDOWS/SYSTEM32 directory. Given that location, I’d expect that file to be overriding the use of the others, unless an application looks first at its own directory before going to to the system files.
Similarly, for SHFOLDER.DLL, I find 3 instances with version 6.0.2800.1106 dated 8/29/2002 being the most current.
So, could some PS CS user inspect their PS CS root directory and tell me if they see the same thing? Meanwhile, I’m going to replace the 2 files with the 2 current versions to see what happens.
Thanks,
Daryl
I’m about to reinstall PS CS in an effort to isolate what is causing PS CS to suddenly close when selecting Help (sometimes, not always). Deleting my preferences and removing all 3rd-party plug-ins has made no difference. Now, looking at the root Photoshop CS directory, I see that all files are dated in 2003 except for the following two files:
MSVCRT.DLL version 6.0.8397.0 dated 2/2/1999
SHFOLDER.DLL version 5.50.4027.300 dated 12/3/1999
A search of my system partition only (C:) shows that I have 18 instances and multiple versions of MSVCRT.DLL in various program directories, with the most current being 7.0.2600.1106 dated 8/29/2002 in my WINDOWS/SYSTEM32 directory. Given that location, I’d expect that file to be overriding the use of the others, unless an application looks first at its own directory before going to to the system files.
Similarly, for SHFOLDER.DLL, I find 3 instances with version 6.0.2800.1106 dated 8/29/2002 being the most current.
So, could some PS CS user inspect their PS CS root directory and tell me if they see the same thing? Meanwhile, I’m going to replace the 2 files with the 2 current versions to see what happens.
Thanks,
Daryl
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