Photoshop CS crashes on certain 16-bit layer operations

NK
Posted By
North_Krimsly
Nov 23, 2003
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536
Replies
1
Status
Closed
All,

Photoshop CS is crashing during some 16-bit layer operations. One example is right-click on a layer, select Blending Options– and crash. But the other times I think I was moving an adjustment layer….it doesn’t happen every time.

Photoshop comes up with a message box stating "couldn’t complete the operation because of a program error". After that I get the error box for every operation and I have to exit and re-start. This is really annoying. Anyone else have this happen or know of a fix? Is there a bug reporting link on the web and is there a way to save the program state at crash time so I can send it to tech support?

I am running Windows XP SP1 (with latest patches), on a 2.8 mhz P4 with 1 GB RAM, 80 GB HD with lots of free space. I am working with one 18 MB file (with 6 adjustment layers, no masks and 2 copies of the background). I’ve configured Photoshop to use 80% of available RAM. I don’t think its a machine resource problem.

Photoshop 7 was really stable. I hope this gets fixed soon.

Thanks for anyone that can help!
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16-bit bit crash layer operation

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CL
Christopher_Lewis
Nov 23, 2003
Hi. I have been through very similar experience. It seems that CS is very unstable in certain configurations. I sat with an Adobe tech representative for 45 mins while my system consistently crashed on 16bit images… So, he sent me the trouble shooting guideline. I am new to this forum, so instead of posting the file – which I am not sure I can do? – the name of the document is:

Adobe Systems Technical Document 326146
Title: Troubleshooting system errors or freezes in Photoshop (7.0 and CS on Windows XP)

If you do a search in the tech document section on the number 326146 then it will come up and you can step your way through a lengthy process to determine what is wrong… However, you should not go all the way to the end where it reccomends formatting your hard drive – call adobe before doing that!!

Chris

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