Lasso Tool bug in Photoshop CS????

RR
Posted By
Ralph_Reynolds
Dec 9, 2003
Views
813
Replies
16
Status
Closed
While going through the process of using the Lasso Tool to make a selection (of a person – head to toe) the picture and all the tool boxes go grey. If I continue to move the mouse I see that the lasso tool is still active and continues around the image but I can’t see anything until I hit ESC which also cancels the part of the selection I have already made…

I have tried this on two different PC’s with two different pictures and same thing…

I also tried this in PS 7 and it works perfectly….

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BH
bryan_hughes
Dec 9, 2003
Are you trying this on the same machine, with the same file? Is there any more information that you can give? Machine specifics, etc. Thanks, Bryan
RR
Ralph_Reynolds
Dec 9, 2003
Yes.. This same process works perfectly on PS7, on the same machine with the same files.

I have tried it on two machines with two different files (CS and 7) One file is a TIFF(8MB)… the other is a JPG(600K).

HW detail…
PC1: 2.5Ghz Pentium 4 , 512MB Ram , 120GB Hard Drive with 8MB cache.

PC2: Toshiba Tecra 9000 , 256MB
SB
Scott_Byer
Dec 10, 2003
Your PC2 is very slim on memory. The PC1 is still a little light. PC2 should really have memory added. PC1 should have the Photoshop memory percentage scaled back – try 40%. If you just stop and wait, does the image eventually get drawn? What kind of mouse? It could also be a video card issue – try turning down acceleration on the video card (Display Properties, Settings, Advanced, Troubleshoot).

We haven’t seen anything like that here or heard about it from others.

-Scott
RR
Ralph_Reynolds
Dec 10, 2003
Scott

PC2 was just being used as a test. Not really trying to do anything substantial on this machine.

The Video does not return until I cancel the selection. I can move the mouse around and still see the selection being formed but everything is greyed out… If I size the Photoshop window so I can see the rest of the desktop… Nothing on the desktop is affected.

Other tools seem fine so far…

As far as memory being light… This is a pretty simple selection on a simple image… PS7 works fine on both machines with MUCH more complexed tasks.

I doubt the video card issue… both machines do not have the same video.. BTW PC1 has an ATI Radeon 9800 with 128MB.
Mouse = standard Microsoft wheel mouse (wired)
RR
Ralph_Reynolds
Dec 10, 2003
Sorry… Magnetic Lasso Tool… Just realized I did not specify MAGNETIC…
SB
Scott_Byer
Dec 10, 2003
Beyond the Magnetic Lasso being pretty heavy on memory use, I really don’t have much to add – we haven’t seen anything like that before, and haven’t heard of other users having the problem. Bring up Task Manager and monitor Available Memory while this is happening to see if memory is running out.

Do you have some other utility installed that is forcing a screen refresh inappropriately? I’ve seen Virtual PC do this.

-Scott
KP
Ken_Pratt
Dec 10, 2003
Scott,

I have just reproduced this problem exactly. My image was straight from my Canon 10D with only an adjustment layer.

My PC is a Pentium 4 2.54ghz with 500mhz fsb and 1 gig of DDR memory.

It seems a very intermittent problem as I used the tool about five times and only got the grey out once. After I press the esc key the selection is gone as you would expect so it is not a work around.

Although I am not qualified to say if it is a PS bug or something related to our systems I really think it is worth investigating.

I have been using Photoshop since version 3.

Regards,
Ken
RR
Ralph_Reynolds
Dec 10, 2003
Thanks Ken

I was starting to feel like an oddity…

Scott..

I added another 512mb and no dice..

before adding the extra memory, the usage was at about 50% while performing this selection.
RR
Ralph_Reynolds
Dec 11, 2003
I got a friend of mine to try it on his machine… He also get this same problem. Using a completely different file.

He has a 3Ghz P4 with 1.5GB Ram, NVidia 128MB Video card.
J
Jellybean
Dec 11, 2003
I’ll add my vote to this problem as well. It seems to happen intermittently. I’ve tried it on multiple images all jpegs, no layers, about 3MB in size all from a Canon EOS 300D. I’m running photoshop CS on a P4 2.8GHz, 1GB Ram, ATI Radion 9800pro 128MB. BTW I’m also using serial ATA disks if that can shed any light on the matter.
SB
Scott_Byer
Dec 11, 2003
What are the exact pixel dimensions of the images where it is happening?

-Scott
J
Jellybean
Dec 12, 2003
The image dimension are 2048 * 3072 pixels
SB
Scott_Byer
Dec 12, 2003
Yeah, I’d still look for something else on the system causing it. Do oyu have a theme manager installed? WinAmp? Are you running video in the background?

-Scott
RR
Ralph_Reynolds
Dec 14, 2003
No WinAmp… No video running…

My friend is building a new PC this week… I will have him put CS on FIRST and see if he still has the problem.
SB
Scott_Byer
Dec 15, 2003
Hmm. Wish I had more to go on here. I can’t reproduce anything like that kind of problem here. *Something* on those systems is causing Windows to try and redraw the screen. And even then, Photoshop should end up catching up on the draws, even while using the Magnetic Lasso.

If you can think of any other possibilities, it would be greatly appreciated.

-Scott
RR
Ralph_Reynolds
Dec 17, 2003
the "Clean Machine" failed the test…

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