PS CS unable to crop, says scratch disks are full…

D
Posted By
dkperez
Dec 29, 2003
Views
342
Replies
5
Status
Closed
OK, I can deal with, sort of, the appalling slowness, mediocre performance, and bloat. But this one has me at a standstill…

I WAS using PS 7, WHICH WORKED FINE….

I upgraded to CS and suddenly I’m having a problem cropping. Here’s the situation… I have a 16 bit .psd file that is approximately 4.8 MB. I’ve done minimal basic operations on it and NOTHING with layers. I resized it for the screen by setting it to 72 ppi and 1122X768. NOW I need to crop it so its 1024X768.

When I TRY to do the crop I get the message:

"Could not complete your request because the scratch disks are full."

Which is pure, unadulterated excrement…

First, I only have 1 photo open. Efficiency SAYS I’m at 100%.

Second, I have 4 scratch disks specified. They have respectively, 61GB, 23GB, 17 GB, and 3GB of free space… Yes, GIGABYTES… And NONE of them is the disk on which Photoshop is installed.

The system has an AMD 2600+ cpu and 1GB of real memory. And 4GB of virtual memory. Running Windows 2000 Pro with SP4. Video is an ATI dual head board.

I have renamed the prefs.psp file and tried it without ANY scratch disks. I’ve tried it with everywhere from 1 to 4 scratch disks. I’ve tried different order for the disks.

NOTHING MAKES ANY DIFFERENCE. I can’t do a stinkin’ crop on a simple photograph with this *&^%$#@! new version.

I can’t find any information on this problem in google or newsgroups or any of the knowledge bases I’ve found. Has ANYBODY seen this problem? Or is this another one of those things where I have to nuke the installation and try again?

I HOPE somebody at Adobe actually reads these things and has a decent solution ’cause this is enough to get me back to the old version.

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FN
Fred_Nirque
Dec 29, 2003
Try backing off the amount of RAM you have allocated to PS in Preferences > Memory and Image Cache (take it back to 40% and then work back up slowly).

This may or may not help, and the gods at Adobe are not admitting anything yet, but there appears to be something amiss with CS in this department.

Fred.
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LenHewitt
Dec 29, 2003
That’s usually caused when you forget to add "px" after the dimension – it will try to ‘crop’ to 1024 cm x 768cm making a HUGE file and running out of scratch space….
FN
Fred_Nirque
Dec 29, 2003
Well spotted, Len.

Fred.
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dkperez
Dec 29, 2003
Thanks you folks, for the quick responses… AND, Len, you are now officially a genius!

It was indeed trying to make a crop 1024 inches by 768 INCHES… Unfortunately, my old, weary eyes on a 1600X1200 display didn’t spot the in instead of the px… Or, since its always been px before my brain just assumed it was px… In either case I WAS WRONG!

BUT, this leads me to a new question… In 7.0.1 I did/do this all the time and I’ve never had this problem. It always comes up as pixels. Is this something I have/had set in preferences that I DIDN’T set in CS or is it just a difference in the way the two versions work? I’m going to go rummage around my preferences and see if I can figure out what I’ve done/not done…
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LenHewitt
Dec 29, 2003
Preferences>Units and Rulers Set the units to pixels and that’s what the default should be

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