Activation License missing ? Help!!!!!

GS
Posted By
George_Sekely
Dec 29, 2003
Views
348
Replies
11
Status
Closed
I downloaded CS in November and activated it right away.

For the last couple weeks an occasional message box appears on my desktop:

"Adobe Activation

The configuration for the activation
license is missing. Please uninstall
and reinstall this application."

I can click OK on the bottom of the box and it goes away, just to re-appear a few days later. CS keeps working.

I have made no changes to my system.

What is going on?

Has anyone seen this? Can anyone help?

Thanks for any info,

George
Related Tags
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Bruce_A_Henoch
Jan 5, 2004
I’ve had the same problem. I’ve tried to isolate the cause, which appears to be a conflict with another program. Do you happen to have GoBack or any other system recovery utility installed on your system, even if not active?
RA
Rebecca_Arnold
Feb 6, 2004
I’m giving this forum a try before I contact support.

I receive the same message at approximately the same time every day then PSCS shuts down. I think it may have started 30 days after the initial install. I have un-installed and re-installed and re-activated 3 times to date. No major changes or system restore that I know of.

Has anyone figured out what causes this problem?
BA
Bruce_A_Henoch
Feb 6, 2004
Are you running any sort of internet clean-up program like SurfSecret or WinClean?
RA
Rebecca_Arnold
Feb 6, 2004
Nope.
BA
Bruce_A_Henoch
Feb 6, 2004
I had this problem and it turned out to be caused by an internet cleanup program that ran automatically, deleting windows temp files. When it did so, it was deleting the files used by safecast, the activation system. If you are getting the message at the same time every day, there is probably some app on your system that is running automatically at that time and deleting these files. you’ll need to investigate your system to figure out which app it is that is running. Try looking at windows scheduler to start.
RA
Rebecca_Arnold
Feb 6, 2004
Okay. That makes sense. I’ll look into that. Thanks for the input!
BA
Bruce_A_Henoch
Feb 6, 2004
If there is nothing listed in Scheduled Tasks, I would suggest taking a look at the Events Viewer (Control Panel, Administrative Services). Look under System Events for the time when you got the error…it may tell you what else was running at the time. Keep us posted if you figure out the problem so that others may benefit from your experience!
DM
dave_milbut
Feb 6, 2004
some registry cleaners might be causing problems too. norton comes to mind…
RA
Rebecca_Arnold
Feb 8, 2004
I think my problem has been resolved. I recently enabled zonealarm’s automatic cache cleaner then promptly forgot about it… so it was indeed cleaning my hard drive daily. Thanks so much for the help.
TI
Thomas_Ireland
Jun 6, 2005
It’s supposed to work that way, yes. Check out:

<http://store.adobe.com/activation/main.html?tuv>
SD
Steve Dell
Jun 24, 2005
It did for me without incident.

Steve

wrote in message
It’s supposed to work that way, yes. Check out:

<http://store.adobe.com/activation/main.html?tuv>

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