7.0.1 install problem

C
Posted By
CalmanR
Jan 2, 2004
Views
279
Replies
7
Status
Closed
If the updater reports that it cannot find the application to update, please reinstall Photoshop 7.0, then run the updater.

tried everything but standing on my head to get past this message. uninstalled, reinstalled, browsed,

redownloaded the patch

any solutions?

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RL
Robert_Levine
Jan 2, 2004
tried everything but standing on my head to get past this message.

With the exception of reading the FAQs??

It’s covered there. In short, you’ll need to call Adobe.

Bob
C
CalmanR
Jan 2, 2004
No, I read those too. All they tell you to do is install photoshop. Photoshop 7 IS installed. I even tried updating it with the program running (Obviously, that didn’t work) Uninstalled 5.5 (that’s been lingering there just biding its time)
I moved anything in the Adobe\photoshop directory that had the word photo in the filename to another temporary location. That wasn’t the problem.

I also went and found that my system bios had an update. Installed that too.
RL
Robert_Levine
Jan 2, 2004
Here’s the bottom line. The 7.0.1 installer won’t work on any serial number that Adobe considers pirated. If you have a legitimately purchased copy, call Adobe and get it straightened out.

If you don’t, I suspect we’ve seen the last of you.

Bob
RH
r_harvey
Jan 2, 2004

[Click.]

Hello? Hello? Anybody there?
RL
Robert_Levine
Jan 2, 2004
buzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.

Bob
C
CalmanR
Jan 3, 2004
It didn’t occur to me that there was more than one FAQ on the 7.0.1 installation. I missed the 800 number soluton.

Right now I’m searching my Mastercard records for the required documentation before I give them a call.

Thanks for the ‘to the point’ suggestion.
RL
Robert_Levine
Jan 3, 2004
All the more reason to immediately register software. If you had, Adobe would have your serial number on record and be able help you.

Bob

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