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I have searched these forums, the knowledgebase, other forums, and even did a Google search for this issue. The closest thing I can find on this was a link on the Adobe site:
<http://www.adobe.com/activation/main.html>
The closest issue to what I see as a problem with Photoshop CS activation is the question on that link called "Do I have to reactivate if I reformat my hard drive?" The response was "as long as you don’t low-level format the drive."
After reading the information below, my question to anyone that does something similar to this is have you experienced the same issues with Photoshop CS after imaging a drive? If not, what software for drive imaging are you using?
Here is the scenario, issue, and suggestion that I sent to Adobe:
———- Message to Above ———————–
I have purchased, installed, and successfully activated Photoshop CS on Windows XP Home Edition. This suggestion relates to how your product activation works.
The scenario is that I have created an image of my main hard drive using Drive Image 2002 from PowerQuest. I do this for several reasons: in case I get a virus I go back to the last known good configuration, if during a new application install something goes wrong, I go back to the last image and try again to ensure a clean install, every new application I install I will go back to the last image to ensure the system is clean before installing then after installing re-image the drive, etc.
The problem with your Photoshop CS activation method comes up after I have successfully installed, activated the application, and burned an image. If I go back to that image, Photoshop CS requires reactivation due to system configuration changes.
The issue is that I need to periodically refresh the image and to have to reactivate Photoshop CS every time severely impacts my use of the application. This application is installed onto a laptop and so I may not be around an internet connection when I refresh the image. And since I cannot forecast when I have to refresh the image, it can happen at anytime. Your phone support is only 6am – 8pm PST Monday through Friday. For this activation to occur over the phone you need staffing on a 24×7 timeframe else the customers use is impacted.
I suggest that you develop a fix that will allow a user to refresh the image without having to reactivate the software. If Windows XP can handle image refreshes without reactivation, then so should your software.
———————————————————— ————— Gary T
<http://www.adobe.com/activation/main.html>
The closest issue to what I see as a problem with Photoshop CS activation is the question on that link called "Do I have to reactivate if I reformat my hard drive?" The response was "as long as you don’t low-level format the drive."
After reading the information below, my question to anyone that does something similar to this is have you experienced the same issues with Photoshop CS after imaging a drive? If not, what software for drive imaging are you using?
Here is the scenario, issue, and suggestion that I sent to Adobe:
———- Message to Above ———————–
I have purchased, installed, and successfully activated Photoshop CS on Windows XP Home Edition. This suggestion relates to how your product activation works.
The scenario is that I have created an image of my main hard drive using Drive Image 2002 from PowerQuest. I do this for several reasons: in case I get a virus I go back to the last known good configuration, if during a new application install something goes wrong, I go back to the last image and try again to ensure a clean install, every new application I install I will go back to the last image to ensure the system is clean before installing then after installing re-image the drive, etc.
The problem with your Photoshop CS activation method comes up after I have successfully installed, activated the application, and burned an image. If I go back to that image, Photoshop CS requires reactivation due to system configuration changes.
The issue is that I need to periodically refresh the image and to have to reactivate Photoshop CS every time severely impacts my use of the application. This application is installed onto a laptop and so I may not be around an internet connection when I refresh the image. And since I cannot forecast when I have to refresh the image, it can happen at anytime. Your phone support is only 6am – 8pm PST Monday through Friday. For this activation to occur over the phone you need staffing on a 24×7 timeframe else the customers use is impacted.
I suggest that you develop a fix that will allow a user to refresh the image without having to reactivate the software. If Windows XP can handle image refreshes without reactivation, then so should your software.
———————————————————— ————— Gary T
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