scan for viruses and trojans after getting the latest virus defs from symantec. scan for spyware with something like ad aware. something’s not right on your system.
Thanks for the reply Dave. I have the latest from Symantec and it can’t find anything. I downloaded Spysweeper and scanned all three hard drives but nothing came up. I just used CS and the same thing happened. Right click and out it goes. I traced it this time and the URL it went to is 64.94.110.11, Verisign/Network Solutions. I’m not a computer tech, just a user so this is all beyond me. I have no idea what to do next.
Thanks again.
Bill
strange. is it all files or just some specific files. they’re not digitally watermarked in any way are they?
Bill,
Do you have the full Creative Suite or just Photoshop CS?
If the former, I’ll bet it is a Version Cue issue, and that Version Cue is attempting to contact localhost port 3703 and nothing external to your machine at all.
I don’t know if this is relevant but there have been some very happenings this week with Norton Firewall, NAV and Word, related to VeriSign. It didn’t affect PS on my machine but it’s probably worth a look as there are similarities in the symptoms. Version Cue perhaps? I only have PSCS installed. Check out the link below for details and fix.
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http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/20 04010810205113>
You can get a free program called CommView and it will monitor all internet activity and tell you what port, IP etc. I used it and cannot get CS to send anything. I’ve even opened the money file and generated the error message – nothing goes out at all from any operation done in CS.
Many thanks to all who took the time to respond. I’m just using the CS not the whole Creative Suite. The images are my own and burned onto CD’s. I load them back onto my D drive when I want to work on them. It crossed my mind that because these were all originally done in earlier versions of PS is it possible that CS is programmed to question the authenticity of all images it has not dealt with before? Probably not.
Mick – thank you. When I think back about this problem it was about the same time that I downloaded a large update from Symantec (about 3 megs). This problem seemed to start soon after. I followed the links you listed and am going to contact Symantec directly. I always have used the tools>options menu in my IE browser to hit the delete cookies,delete files and history record to try to keep to a minimum the Spyware but I think I will keep Spysweeper to.
My thanks again. At least you have given me a direction to pursue. cheers
Bill
Bill, I would hazard that it’s a safe bet that this is a VeriSign issue given the similarity in the symptoms. I would say that it’s not worth contacting Symantec (from my experience in the UK almost impossible unless you pay).
Have you tried any of the suggested fixes? In my case (and the other 2 people I know of who had similar problems), it just cleared up itself.
Hi Mick. I followed your links and downloaded the latest Verisign certificate validations as per their instructions. Now we’ll wait and see what happens during my next CS session on monday evening. Thanks again.
Bill
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http://www.pbase.com/polarpics>
OK Bill. I’d be interested to hear what happens in case it ever happens again. I don’t know the first thing about any of this. It just bumped into me.
I didn’t download any certificate validations and my troubles with the Verisign and Norton have vaporized on their own.
It really *was* an odd thing to have happen though!
Well, it’s monday night and CS called home on my first right click, only this time it was not in CS. As an experiment, before I started to work in CS, I went to "my computer" and opened it up then double right clicked on "D" drive. "D" drive opened up and displayed 75 tiff files. I chose one and right clicked to pull up the pop-up menu and bingo – ET call home. I could not access the pop-up box commands until I had permitted the command "photoshop.exe" to call Verisign. I have fired off a lengthy e-mail to their (VeriSign)tech support asking for their assistance. We’ll see what happens and I’ll keep you posted. regards
Bill
what’s the image of? where did you get it? did you create it? is it only one tif or is it any tif? try creating a new one in ps, saving it and then doing the same procedure you describe above. does the new tif call home? interesting.
Well it’s beyond me. Have you got Photoshop.exe as one of your listed programs in Norton Firewall (Personal Firewall – Configure – Program Control). If so, try removing it and see if that works. Also have you unclicked "Check for publisher’s revocationc certificate" in IE (assuming you are using IE).
PROBLEM SOLVED!!! Mick – you nailed it. Verisign called me and asked me to use the fix in Symantecs site. This involved going to the IE options>security> uncheck "Check for publisher’s certificate revocation. Click OK, and restart the computer". The Symantec software would routinely call VeriSign to authenticate their downloads/updates/etc as part of the monitering process. They got caught up in an expired CLR site at VeriSign which could not respond. I downloaded the new Authenticated Certificate list from VeriSign on the weekend but it wouldn’t work until I told the the Symantec software to stop calling the old site. VeriSign and Symantec are both working on the bug.
This was really perplexing as all the images I work on are my own. If you would like a look at Canada’s eastern and western Arctic please go and have a look at tne pbase site I am developing. My thanks to everyone for their patience and suggestions. It is much appreciated. cheers
Bill Malloch (polarpics)
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http://www.pbase.com/polarpics>
Great Bill. I had a strong hunch it must have had something to do with VeriSign as the general symptoms were so similar. Why it cleared up on my machine and Grass Hopper’s without any intervention and why it affected PS on your machine and not on mine may remain a mystery. At least if it ever happens again we know what to do.
Cool pictures. Brrr! Fantastic light. I live in eastern England where -5 is extremely cold and landscapes like those may as well be on another planet.
great! glad you got it fixed. zdnet has a good article on it’s op-ed page about the symantic verisign thing.
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http://zdnet.com.com/2100-1107_2-5140009.html>
god i love the snow! beautiful pix!!! it’s supposed to snow here (new jersey) tomorrow! WHeee!!!
To clarify, it’s in IE Options/Advanced/Security
in IE6.
