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I’m currently using the Photoshop CS tryout. Whenever I try to access Help in Photoshop, or any of the options that show up in the Welcome screen like Basics, etc., Internet Explorer will hang. I can’t stop IE unless I shut down. Strangely enough, I can still work in Photoshop itself while this is occurring.
This only happens if Norton Antivirus Auto-Protect is running in the background. If I disable Auto-Protect, I can open Help just fine.
I suspect it’s because of the use of Javascript in the help files because a similar thing happened when I was trying out Kaydara MotionBuilder, which also used an HTML help file. Painter 8’s help file also opens very slowly. I think what’s happening is Norton is scanning the Javascript.
Is anyone else having this problem? It’s not a huge deal if I can remember to shut off Auto-Protect, but sometimes Auto-Protect comes back on even when I disable it.
This only happens if Norton Antivirus Auto-Protect is running in the background. If I disable Auto-Protect, I can open Help just fine.
I suspect it’s because of the use of Javascript in the help files because a similar thing happened when I was trying out Kaydara MotionBuilder, which also used an HTML help file. Painter 8’s help file also opens very slowly. I think what’s happening is Norton is scanning the Javascript.
Is anyone else having this problem? It’s not a huge deal if I can remember to shut off Auto-Protect, but sometimes Auto-Protect comes back on even when I disable it.
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