Photoshop CS tries to go online while it is starting up.

JG
Posted By
James_Giles
Jan 21, 2004
Views
585
Replies
25
Status
Closed
I’ve just upgraded to CS from 5.5 on a new XP system and also have just installed the Zone Alarm firewall. Although I rarely run PS while online, I happened to do so and was surprised to see alerts from the firewall telling me that PS was attempting to go online. This seemed to occur during the loading process after installing fonts. Does anyone know why this happens and how to disable it? I could find no mention of auto-updating, etc. anywhere.

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RK
Rob_Keijzer
Jan 21, 2004
Some reported Version Cue does that. Seemingly "on behalf" of aplications. Rob
L
LenHewitt
Jan 21, 2004
James,

Just add it to your Trusted Zone. If you check the alerts you will see that it is only connecting to 127.0.0.1 (localhost). That is YOUR MACHINE and not an external connection
JG
James_Giles
Jan 21, 2004
The alert indicates that it’s attempting to connect to "IP:205.171.3.65:DNS". Does anyone know how to find out where this is? If I can understand the reason for PS to do this, then I’ll add it to the Trusted Zone.
DM
dave_milbut
Jan 21, 2004
whois -h magic 205.171.3.65
Trying whois -h whois.arin.net 205.171.3.65

OrgName: Colorado SuperNet, Inc.
OrgID: CSN
Address: 950 17th Street
Address: Suite 1900
City: Denver
StateProv: CO
PostalCode: 80202
Country: US

NetRange: 205.168.0.0 – 205.171.255.255
CIDR: 205.168.0.0/14
NetName: CSN-BLOCK-7
NetHandle: NET-205-168-0-0-1
Parent: NET-205-0-0-0-0
NetType: Direct Allocation
NameServer: DCA-ANS-01.INET.QWEST.NET
NameServer: SVL-ANS-01.INET.QWEST.NET
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1995-03-17
Updated: 2001-05-04

TechHandle: QN-ARIN
TechName: NOC
TechPhone: +1-703-363-3001
TechEmail:

OrgAbuseHandle: QIA2-ARIN
OrgAbuseName: Qwest IP Abuse
OrgAbusePhone: +1-877-886-6515
OrgAbuseEmail:

OrgNOCHandle: QIN-ARIN
OrgNOCName: Qwest IP NOC
OrgNOCPhone: +1-877-886-6515
OrgNOCEmail:

OrgTechHandle: QIA-ARIN
OrgTechName: Qwest IP Admin
OrgTechPhone: +1-877-886-6515
OrgTechEmail:

# ARIN WHOIS database, last updated 2004-01-20 19:15
# Enter ? for additional hints on searching ARIN’s WHOIS database.

looks like an isp. is that your isp? likely not PS doing the connection.
L
LenHewitt
Jan 21, 2004
Hmmmm…..205.171.3.65 is resolver.qwest.net and qwest.net is the domain of Qwest Communications International Inc.

Qwest Communications International Inc. (QWEST2-DOM)
555 17TH ST
DENVER, CO 80202-5555
US

It shouldn’t be trying to connect there…….
MM
Mac_McDougald
Jan 21, 2004
Have you run AdAware or SpyBot recently?

Mac
B
Brian
Jan 21, 2004
Are you sure that’s Photoshop trying to connect and not something else? Photoshop has no connection to Qwest — that I’m aware of, anyway, but the way Adobe is working things behind the scenes (i.e. the anti-counterfeitting "feature") who knows anymore…

Brian
MM
Mac_McDougald
Jan 21, 2004
Again, run AdAware and/or SpyBot.

Mac
JG
James_Giles
Jan 21, 2004
Thanks for the info on the mysterious address that PS is trying to communicate with. No, Qwest is not my ISP. I live in NW Washington and use a small local provider. I have a dialup connection and installed Zone Alarm in preparation for going to DSL (I just found out today when Sprint came to install it that they had made a mistake in my case and that I’m a half-mile too far away. Gloom and frustration!)

A further note: with Zone Alarm active, I get the alert whenever I start PS whether I’m online OR NOT. This only occurs with PS and it occurs just after it reads in the fonts. Why it’s trying to connect with Qwest in Colorado is weird!

Of course, I can instruct Zone Alarm to permanently deny access but I’d really like to find out the reason. I don’t like things going on behind my back. I’ve disabled all the "automatic update" features of various programs because I’d rather choose when to update and because those automatic downloads could really screw up my online activity because of my slow dialup connection.
JG
James_Giles
Jan 21, 2004
I’ve just downloaded SpyBot and ran it. Found only one possible thing (Adbreak). However, deleting it had no effect on the PS problem. Also ran Norton Virius Scan (w/latest updates) with no results.
JG
James_Giles
Jan 21, 2004
The plot thickens. . .

I remembered that when I first installed my PS upgrade I clicked on "Online Services" but just got an error message because I wasn’t online. Maybe that could have something to do with it, so I started PS again and allowed it to access the outside world. Nothing happened until several minutes after I’d turned PS off when I got an alert that the following was attempting access to my computer (I didn’t let it through):

"0-1pool33-139.nas7.tukwila2.us.da.qwest.net"

So this must be Qwest returning the call?
P
progress
Jan 21, 2004
that address is a DNS server which simply means that your machine has been asked to lookup a domain name like adobe.com, so it looks up that address first. It could be your dialup is using someone elses DNS, which is possible for companies that maybe owned under an umbrella company or indeed may be just temporarily using another to get around a problem or someone has set your DNS address there or Adobe has told it to lookup whatever address from that DNS server because their address my not be a public one and may change.

The returning packet from qwest is likely to be the server seeing if your connected to them still…this is quite common.

If you want to see where in the end its connecting to then you have to let it talk to the DNS and watch your connections at the same time, or just install a packet sniffer, which will even show you whats being sent (unless its encrypted).
DM
dave_milbut
Jan 22, 2004
it’s also very possible that your little guy isp buys THEIR bandwidth from quest. Might be worth a call to them (or email) to find out. I know my system wants to talk to optonline.net all the time, but that’s my isp …
ML
Mathew_Lodge
Jan 22, 2004
My copy of CS goes online at start-up to check for updates to Adobe Online. It is normal.

ZoneAlarm is simply logging an outgoing request for DNS resolution (likely for something at adobe.com) which is being handled by Qwest’s DNS server, for whatever reason. Perhaps your DNS set-up is wrong, or maybe Qwest runs some part of Adobe’s DNS. There could be any one of a hundred legitimate reasons why DNS is talking to the Qwest server.

But, in any case, it is your computer making the request as part of normal start-up of CS. I ignore it and get on with my life, but if it bugs you, configure ZoneAlarm to block any Internet traffic from CS.

Mathew
JG
James_Giles
Jan 22, 2004
Thx, Matthew! I suspected it was something like that but I could find no mention of it in the PS manual or elsewhere. I’d never run PS while I was online before and it was just a chance occurrence that I did so and noticed the ZoneAlarm alert. So for PS not to make a connection is clearly not a problem. I just was curious about what was going on. Now I’ll let it do its thing in peace! Thanks to all who responded to my question.

Jim
MM
Mac_McDougald
Jan 22, 2004
You DO have Adobe Online pref set to check NEVER, right?

Mac
JG
James_Giles
Jan 22, 2004
Mac,
The first thing I did was look all through the Preferences menus for a checkbox like that. Where do I find it? Is it in PS or do I have to go to Adobe?
MM
Mac_McDougald
Jan 22, 2004
In 7 it’s just Prefs/Adobe Online.
They take the option away in CS?

CS Phone Home no matter what?

Mac
JG
James_Giles
Jan 22, 2004
Mac,

Yep, ‘taint there! I went out to my old WinME computer with PS 7 and looked and sure enough, there was an Adobe Online listing and I’d checked NEVER long ago. But it isn’t there in CS.

Jim
MM
Mac_McDougald
Jan 22, 2004
Adobe’s Big Brother Syndrome continues, seems.

Mac
MM
Mick_Murphy
Jan 22, 2004
Here we go again. Perhaps that’s why they got rid of the eye icon. Or maybe that is what it was for all along and now they’ve become even more sophisticated. Wow – that ole PS6 eye on my taskbar is making me nervous.
SB
Scott_Byer
Jan 22, 2004
Folks, there is a bug in the VersionCue stuff which always (even when VersionCue is disabled) looks to contact a server on the local machine (127.0.0.1). You can safely have your firewall block it. After activated, that’s the only net access Photoshop should be doing.

-Scott
SS
Stephanie_Schaefer
Jan 22, 2004
Mac,

The CS version doesn’t include Adobe Online – that’s why there’s no preference.
MM
Mac_McDougald
Jan 22, 2004
Ah, IC. Thanks, Steph..

Mac
I
ID._Awe
Jan 22, 2004
I, for one, am glad that Adobe Online has been gotten rid of finally. Probably because it interferes with Version Cue (which thankfully I am not getting either). JMNSHO.

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