Neil,
Trash your preferences, per instructions in the FAQ.
If, after that, it still hangs, look closely at the information that scrolls across the startup splash screen and see where it stops. It could be a bad font or plugin or color profile… That SHOULD give you an idea of at least where to start.
I did that, and everything opened up again.
It hung at the "global settings" point in startup. Could this be XP related??
I was having exactly the same problem and there are several different threads on this forum reporting this. CS hangs at "Reading Text Global Resources …..". The advice is to delete ALL the files in the following folder in Win XP:
C:\Documents and Settings\<user name>\Application Data\Adobe\Photoshop\8.0\Adobe Photoshop CS Settings
N.B. You must make sure that you enable "show hidden files and folders" in the folder options (Tools-Folder Options-View) in Windows Explorer otherwise you won’t be able to see the Application Data folder.
I’ve just done this and it’s worked. Photoshop CS now starts up properly and all the niggling little problems I’ve had with it seem to have vanished.
I’d dearly like to know what caused this problem in the first place. I’m using Win XP Pro with SP1 and all the latest critical updates.
Debbie Howard
What would be helpful, instead of trashing the entire contents, would to be to remove one folder/file at a time to find out what the cuprit is.
I agree, but it’s a bit late for that now :-). I’m just relieved that the problem has gone away because I was seriously regretting shelling out big bucks for CS.
Debbie Howard
What would be helpful, instead of trashing the entire contents, would to be to remove one folder/file at a time to find out what the cuprit is.
I was just thinking along those lines! 🙂 It would also be helpful if someone from adobe could tell us what file in the prefs directory relates to "Global Text Resources" if it’s not: "Adobe Photoshop CS Prefs.psp" (which would be reset during a crtl-alt-shift reset).
Well, see, the info line says that it’s done reading the Text Global Resources. Which means it’s stuck doing something else, and some programmer didn’t put in a useful statement (that might be me, or someone else, dunno).
Without someone being kind enough to archive off their broken preferences the next time it happens to them and e-mailing me the archive, it would be difficult to track down what’s actually happening.
(Text Global Resources is a data blob for the new text engine containing some of the default settings and some tables for the text engine. No, it’s not editable. I put speicific messages around that section since that’s an interesting potential failure point. But we’re getting past that…)
-Scott
I was just thinking along those lines! 🙂 It would also be helpful if
someone from adobe could tell us what file in the prefs directory relates to "Global Text Resources" if it’s not: "Adobe Photoshop CS Prefs.psp" (which would be reset during a crtl-alt-shift reset).
Scott,
I backed up the contents of the Settings folder before I deleted them. I still have that backup.
Debbie Howard
Ohh! Debugging time! So Debbie (if you don’t mind a little sluething), if you put the files back and get it to fail again, start by deleting one at a time and trying to start ps. When it finally starts, the last one you removed is the problem!
I have that folder backed up before I deleted it as well Scott. I’ll have a go, see if I can get it to hang again. Give me a few minutes 🙂
OK, I think it’s the New Doc Sizes.psp file. Just checking to see whether any other files make it hang.
Nope, it’s that New Doc Sizes file! Scott, I have the offending file here, let me know if you’d like me to e-mail it to you.
is that the one that’s now using unicode text? good work helen!
Thinking about that file, I did make a new document size (to match some postcards that I was having printed). I really like tht functionality- easier than messing about with a text file! Anyway, I made the new doc size either on or before the 8th Jan, hanging started around the 19th I think.
If Debbie could have a look and see whether it’s the same file on her machine that causes the hanging, that would be useful, yeah? Over to you, Debbie 🙂
Well, unfortunately I could not reproduce the error on startup and I tried copying back the backed-up settings files about 3 times, and also deleting each file one by one. However, the erratic behaviour of the crop tool returned. It would not move more than two thirds of the way down the image I wanted to crop. When I deleted the prefs file, the crop tool returned to normal – weird.
The dates Helen quotes are interesting. I installed Photoshop CS between Christmas and New Year and let my brother, who was staying with me, play around with it initially. There were no problems when he was using it and it was only after he had gone on Jan 4th that the start up problems began. It was probably about a week or 10 days later and I can’t remember the exact date.
It happened just once (could have been around Jan 8th) then was OK for a few days. Then it started to happen with increasing regularity, first of all when my other networked PC with shared printer was switched off, then when it was switched on. In the end it made no difference whether the other PC was switched off or not.
I joined this forum on 1/17/04 and seem to remember reading on another thread about a problem on or around Jan 8th with Norton Antivirus and the "check for publisher’s certificate revocation" feature in Internet Explorer 6. It caused several programs, including Microsoft Word, not to function properly. This feature was enabled on my computer and I have now disabled it. It may of course have nothing whatsoever to do with the Photoshop problem but I thought I would mention it.
Hoping someone can get to the bottom of why Photoshop was hanging on startup.
Debbie Howard
Yes, Helen, please e-mail that file to me. That certainly sounds like a reasonable place for things to go wrong.
-Scott
Hmm. The file Helen sent was corrupted. That corruption caused the part of the code trying to read in the custom document sizes to loop forever. It’s not yet clear how or why the file got corrupted, but deleting it (without touching any of the other preferences files) fixed the problems. The file was "New Doc Sizes.psp".
-Scott
Deleting that file did not fix the problem for me. I’ve had this come up several times and the only solutions has seemed to be a three-finger load (Ctrl-Alt-Shift).
You might check the memory allotment in PS….just an idea 🙂
-= Will
wrote in message
Deleting that file did not fix the problem for me. I’ve had this come up several times and the only solutions has seemed to be a three-finger load (Ctrl-Alt-Shift).
—
If you can figure out which preference file specifically causes your hang up and send it to me, I would greatly appreciate it.
-Scott
