Photoshop 7 disappears when "loading color preferences"

P
Posted By
pablomunoz
Jan 29, 2004
Views
558
Replies
17
Status
Closed
Photoshop 7 disappears when "loading color preferences" during startup. I have no idea where the color preference file is stored and what is wrong with it, but I have this proble every single time I’ve tried to start Photoghop 7.

I reinstalled photoshop 5.5 and was able to start it without any problems. So it has to be the way that photoshop 7 loads the color preferences or other initialization mechanism.

Please help if any of you are familiar with this.
Thank you, P.

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HP
Helen_Polson
Jan 29, 2004
Reset your prefs as per the FAQ- if that doesn’t fix it let us know!
AC
Arnold_Cherdak
Jan 30, 2004
PS 7.0 and 7.0.1 running under WinXP Pro. P4EE at 3.2 with 1 GB ram. -PS loads OK to blank screen
-using file/open loads picture of any size OK
-clicking screen background brings up directory segment for picture load selection (as it should) but
—as soon as directory text and icons are fully displayed, or —if directory is clicked before display is complete…

….entire PS display disappears, directory, program display & all. Background Windows screen remains OK after the disappearance.

On some occasions, computer was fast enough to display a ***Windows*** message saying that the application (i.e. the PS program) tried to write into low memory. This wasn’t consistent and I cannot get it to write this any time I want.

I can load the program by (double) clicking on a picture file and I can work on it, print it, save it…so long as I don’t try to click on the background to load a directory to select a new image. I don’t recall whether "Save As…" was a problem.

The "sister" program, Image Ready, had/has the same problem. I reset the PREFS and this didn’t affect it much and I still have the problem with no real solution in sight.

I have re-installed PS 7 and the 7.0.1 upgrade several times to no avail.

Could this be a virus? I use Norton/Symantec and upgrade the virus list frequently without any benefit, so far.

So, I’m stopped and I’m looking for another software solution at this point. I gotta get my work done. There’s a bunch of people getting madder and madder at me every day I don’t deliver.
DM
dave_milbut
Jan 30, 2004
arnold, in the future, it’s better to start a new topic rather than jump into someone else’s topic where they’re trying to solve their own problem. from what i understand, bandwidth isn’t a problem for adobe and a new topic shouldn’t crash the servers! 🙂

ok, not sure if i understand your question though. are you saying ps shuts down when you do a file open? or are you saying that the screen gets corrupted?

if just the screen, update your video drivers.

if ps is completely crashing, please answer the following:

how did you reset the prefs? crtl-alt-shift? did you get the dialog asking if you want to reset ps’s settings? answered yes?

what do you have your windows swap file set to? is it automatic or have you set a max size? if max size, set it to automatic (let windows handle it).

WHERE is your windows swap file? is the drive you have it set up on getting close to running out of space? how much space is left? same questions for PS’s scratch disk… is there enough free space left on the drive where you have the scratch disk? how much?

finally, no, it doesn’t sound like a virus. sounds like a program error we should be able to work out.

please start a new thread next time!

dave
AC
Arnold_Cherdak
Jan 30, 2004
As far as I’m concerned Mr. Milbut, This was the same kind of problem Mr. Munoz was having, sudden disappearance of the PS display. Believe it or not, some of us out here among the great unwashed are able to think and reason and are older than 12 years. I thought – wrong though I may have been – that I was doing something helpful and positive by linking the two problems together. In the future, I shall start a new thread when such circumstances arise. I would expect that in the future when you see such a situation, you approach it a bit more carefully. You wouldn’t want to be thought of as a disrespectful, overly sarcastic boor, would you.

Re. the technical problem:

The screen does not get corrupted in the usual sense nor does PS shut down when a file is opened. The entire PS display "disappears" when I click the mouse button over the directory display from which PS wants me to select an image file to load. As an additional bit of evidence, a Windows dialog box sometimes opens with a message saying that the application tried to write into a very low memory address. The dialog has an OK button and as soon as I click the OK, the box and the PS display simply disappears. There are no after effects, no apparenr attempts by the system to recover. The system goes on as though PS was never loaded or operating.

The fact that this computer is so very fast tells me that I can’t see any intermediate screen condition since the display probably goes away in less than a video scan time.

Computer is new and has all latest drivers as well as new hardware. Maybe this is a complicating factor. Also, I don’t see that PS is crashing prior to the disappearance.

PREFS were reset several ways. My first reading of the PREFS approach on your web site led me to delete a file…don’t remember a filename but this happened several times. One time a dialog box came up and I opted for that…don’t remember the circumstances.

Windows swap files are on default setting…I guess, auto. System runs with a 160 GB RAID-One disk array, one logical "C:" drive. It’s nowhere near full. there’s about 130 GB of free space at this time. This one drive houses all storage functions, Windows swap, all system and application files, and PS scratch.

I’m happy to hear you say it’s probably not a virus. Another party in this mix would make things very much more difficult.

And yes, I will start a new thread the next time.
DM
dave_milbut
Jan 30, 2004
You wouldn’t want to be thought of ss a disrespectful, overly sarcastic boor, would you.

Heaven forbid, no. There’s enough here already.
AC
Arnold_Cherdak
Jan 30, 2004
Ok Mr. Milbut. Now that we’ve both gotten that out of our systems, can we please get back to the technical issues?
DM
dave_milbut
Jan 30, 2004
sure knock yourself out.
MM
Mick_Murphy
Jan 30, 2004
Oh no. In trouble again Dave.
DM
dave_milbut
Jan 30, 2004
Guess so. 🙂
MM
Mick_Murphy
Jan 30, 2004
OK, here goes. Arnold. He was trying to be nice and helpful offering free advice in his own time and now you’ve hurt him. He’s nice. (OK Dave?)
DM
dave_milbut
Jan 30, 2004
now you’ve hurt him

Don’t be silly! I could (or is that couldn’t) care less. I was trying to be helpful though.

OK Dave?

I’m ok! You ok? 🙂

Have a nice day!
MM
Mick_Murphy
Jan 30, 2004
I’m feeling great Dave. It’s (Friday) night here at last and I’m to grab some Nepalese food. Have a good afternoon.
Y
YrbkMgr
Jan 30, 2004
Yep. Arnold peed in the coffee.

Fwiw, Arnold, Dave has been a regular (read:DAILY) contributor to this form for over two years. While you may have been offended at his attempt to share THIS forums ettiquette with you, he did it in a congenial way, and I read it as more of an FYI. Notice how he went on to ask questions?

Go to the Macromedia forum and try that. Heh. They’ll have you for lunch.

Dave is a programmer, and what I consider one of the most well read, honest, and intelligent folks who tirelessly helps other people.

Of course you wouldn’t know that unless you spent a little time reading some of the other topics, which is ALWAYS recommended, if for no other reason to guage the tone of a forum, to which you are a new member.

Good luck on getting that problem solved, and hey, have a great day.
AC
Arnold_Cherdak
Jan 31, 2004
Well, Mr. YrbkMgr, I don’t see it quite that way; although I wouldn’t dispute what you say. My reading was that Dave was more than a bit disdainful in his admonishment, especially when he "reminded" me of my infraction at the end of his note.

I believe and it’s been borne out by my experiences over my entire career of more than 40 years and countless hours of perusing and addressing fora like this one, that the first attempt to deal with an infraction especially when the offending party has not tried to be malicious in any way is to take it off line, to a private communication. Not to administer a public slap in the face. Such actions have usually been an effort to elevate the slapper (at least in his/her own mind)and to diminish the newcomer so it is known that the slapper is the "king of the hill".

Now, I’m not accusing Dave of this. I don’t know him well enough. It’s just my experience that such things happen and I react to that with a flame. If that’s what you mean by "peeing in the coffee", then perhaps I’m guilty. In any event, a private note would have given a gentler, more collegial message that there was an infraction and here’s what should be done about it. To be angry enough to slap-in-the-face at the outset is not the way to do it.

Having said that, Dave and I have now insulted each other to about the same extent and, if he’s half the man you describe and I have no reason to believe otherwise, he should return to his normal mode. I will adopt the appropriate demeanor with regard to his capabilities, and I sure hope he is willing to help me solve my problem. Surely it’s someone else’s problem as well and I’d be grateful to him and anyone else who can help.

BTW, Dave doesn’t need someone to speak for him. Merely being all that you say he is would be enough to speak for him. But I’ll take your word for it.

Thanks for the heads-up on the Macromedia forum. I’ll avoid it.

If you are serious about saying "good luck on getting that problem solved" and your "have a nice day" then thank you very much. If it’s merely sarcasm like "peeing in the coffee", then I can struggle on without that.

Arnie
Y
YrbkMgr
Jan 31, 2004
Look, take it this way. First time contribution to the forum, resulted in a little "misstep".

No need to belabor the point. Everyone here helps everyone else a great deal. You’ve stated your position in a respectful way, and shown some level of "I didn’t mean it that way". That’s cool.

We can move on – ask your questions and you’ll find the help here incredible. I can honestly say this is the best forum I’ve ever had the pleasure of visiting, which is why I also have spent over two years learning and contributing here. It’s a nice place.

Peace,
Tony
DM
dave_milbut
Jan 31, 2004
Alright Arnie, let’s take a shot at it. Please start a new thread. I’ll try to help and I’m sure others will too.

Sorry if you thought I came off sounding like an elitist. I wasn’t trying to be, I was honestly trying to help you get along here. I’m usually very quick w/my replies (as in typing fast, because I’m multitasking other things) and at times they’re taken not in the spirit intended. At times "terse" can be mistaken for "rude", especially in a written forum where there’s no vocal tonal variations or facial expression to clue one in on another’s meaning. Let’s just leave it as a misunderstanding.

I’ve seen places where stuff like protocol is taken off list too, but this isn’t one of them, usually – unless it’s really serious – and that wouldn’t be my place as I’m neither a moderator nor an Adobe empoyee. I’m just a computer geek who likes helping others while learning at the best place to learn PS on the web.

One of the things that makes this place great is that it’s actively discouraged to take even things like that off line because then no one else gets the experience of reading the solution, whether to a photoshop or system problem, or to a forum protocol problem (like read the faq, read the manual (RTFM), don’t type in internet abbreviations like how R U d00Dz, etc.).

I’ve had a lot of experinece in forums and newsgroups too – ever since the days of home brewed BBSes like the Well and CompuServe on a 286 with a 300 baud modem (screaming fast at time!). In ALL cases the protocol is to read the forum for a while to gauge the tone and demenor so as not to step on any toes (like posting in someone elses problem thread). If that’s impossible because of an emergency problem then always be polite and tred lightly. That’s how I’ve been brought up in the internet world.

Anyway, like I said, I consider it over and water under the brige, mosly because of your eloquent response to Tony (thanks for the kind words dude). Please start a new topic stating your problem with all relevant info so it gets the most eyeballs on it. Also, please go back and look at my first response to you in this thread and answer as many of the questions I asked as you can. That’ll help us try to help you as quickly as possible.

Nice to meat meet you! 🙂

Pax, dave
AC
Arnold_Cherdak
Feb 1, 2004
I had a health problem 2-3 years ago and since that time, whenever I’ve been told Nice to see you/nice to meet you, my answer has been "its nice to be seen/nice to be met". I usually say this with great conviction and pleasure.

I have copied and transferred a few parts of the dialog that appeared here to another"thread". Hopefully, I have done this correctly and a new thread awaits us.

Mr. Munoz, I regret having trampled all over your thread. I now hereby return control to you and your advisors.

Arnie

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