crashing problem with some images

"Flo Nelson" wrote in
news:Zp95f.3917$:

I’m running into a very strange problem with images from a particular client. Whatever images they send me (jpeg, tiff, etc.), will sometimes crash Photoshop and/or Windows. No other client images do this. This occurs both with images they process themselves and other images (from photographers) they don’t touch at all except to forward to me.

Since I do web and multimedia and only need screen resolution, I’ve figured out a workaround – view in Irfanview, do a screen capture with SnagIt and save that. (Even saving in Irfanview will create a crashing image). But, as you might image, I’d prefer not to have to do this.
They’re on Windows XP (me too). Virus checker doesn’t turn up anything. Any ideas???

Flo

Have tried asking them to zip or rar the images and mail the zip?

—
Art, like morality, consists in drawing the line somewhere.

In article <Zp95f.3917$>,
says…

I’m running into a very strange problem with images from a particular client. Whatever images they send me (jpeg, tiff, etc.), will sometimes crash Photoshop and/or Windows. No other client images do this. This occurs both with images they process themselves and other images (from photographers) they don’t touch at all except to forward to me.
Since I do web and multimedia and only need screen resolution, I’ve figured out a workaround – view in Irfanview, do a screen capture with SnagIt and save that. (Even saving in Irfanview will create a crashing image). But, as you might image, I’d prefer not to have to do this.

They’re on Windows XP (me too). Virus checker doesn’t turn up anything. Any ideas???

Flo

Flo,

I’ve had images (several different formats), that would not open, some with error messages, some totally without, but never crashes from them. Has your client (also on XP) experienced any problems like this?

Since you are talking JPG’s (and some TIFF’s) I would not suspect that there is any size issue causing problems with your hardware/software. Out of curiosity, what is your hardware, and also, what are the Memory settings in PS Edit>Preferences>Memory, especially % for use by PS, and Cache?

Maybe someone else has help for you, as I am at a loss,
Hunt

Flo,

I’ve had images (several different formats), that would not open, some with
error messages, some totally without, but never crashes from them. Has your
client (also on XP) experienced any problems like this?

Since you are talking JPG’s (and some TIFF’s) I would not suspect that there
is any size issue causing problems with your hardware/software. Out of curiosity, what is your hardware, and also, what are the Memory settings in PS
Edit>Preferences>Memory, especially % for use by PS, and Cache?
Maybe someone else has help for you, as I am at a loss,
Hunt

I don’t think the problem is on my end – I think they’re somehow getting out slightly corrupted files. One or two they’ve sent by email had obvious corruption (part of the picture missing). I have absolutely no problems with any files anyone else has sent no matter how large or what format.

They display okay in a web page, but so far have crashed Photoshop, Fireworks, and Flash.

I don’t get it – just hoping someone else may have run into it.

Flo

Flo Nelson wrote:
<images from one client crash Photoshop>

What program does the client use to process the images? Are they perhaps using strange characters in a caption?

Andrew

In article <51g5f.4026$>,
says…

Flo,

I’ve had images (several different formats), that would not open, some with
error messages, some totally without, but never crashes from them. Has your
client (also on XP) experienced any problems like this?

Since you are talking JPG’s (and some TIFF’s) I would not suspect that there
is any size issue causing problems with your hardware/software. Out of curiosity, what is your hardware, and also, what are the Memory settings in PS
Edit>Preferences>Memory, especially % for use by PS, and Cache?
Maybe someone else has help for you, as I am at a loss,
Hunt

I don’t think the problem is on my end – I think they’re somehow getting out slightly corrupted files. One or two they’ve sent by email had obvious corruption (part of the picture missing). I have absolutely no problems with any files anyone else has sent no matter how large or what format.
They display okay in a web page, but so far have crashed Photoshop, Fireworks, and Flash.

I don’t get it – just hoping someone else may have run into it.
Flo

Flo,

Do you get any error message? Over every ver of PS, going back to its release for WinPC, I have never just had it crash without some sort of error. I have had many failed loads of files, but no lock-up, or crash. Each corrupt file has just failed to load and has yielded a message – some specific, say "… header info incorrect for file type… " etc. Matter of fact, I cannot recall PS just crashing, with the exception of my trying to use CS/CS2 before the LAST hourglass has appeared. Also, I have never had Flash or Fireworks crash, however, I use them far, far less than PS.

It does sound like the cause is on the client’s end, but it’s difficult to diagnose, without some sort of error. As stable as PS has proved, to me, at least, there must be something VERY wrong with these files.

One last thought, have you run any scans on these files, as soon as you get them? Image files are not good candidates for most worms, virii, etc. but times are changing. Also, if you get these files, do they open in any other viewing (editing, or not) program? You might want to look into getting another viewer, such as Ulead, ThumbsPlus, or Irfanview, and try opening the files there, first. If they DO open, you then might Save_As some variation, but in same format.

Otherwise, I’m uttering a big sigh of exasperation to explain this problem.

Hunt

"Andrew Morton" wrote in message

Flo Nelson wrote:
<images from one client crash Photoshop>

What program does the client use to process the images? Are they perhaps using strange characters in a caption?

Andrew

They use Corel Draw, but I have the problem even with photos they haven’t processed that professional photographers have given them. It must be something in their system that causes the problem. It occurs to me to have them mail me a CD rather than email images – perhaps something happens in that part of the process.

Flo

"Hunt" wrote in message

In article <51g5f.4026$>,
says…

Do you get any error message? Over every ver of PS, going back to its release
for WinPC, I have never just had it crash without some sort of error. I have
had many failed loads of files, but no lock-up, or crash. Each corrupt file
has just failed to load and has yielded a message – some specific, say "…
header info incorrect for file type… " etc. Matter of fact, I cannot recall
PS just crashing, with the exception of my trying to use CS/CS2 before the LAST hourglass has appeared. Also, I have never had Flash or Fireworks crash,
however, I use them far, far less than PS.

It does sound like the cause is on the client’s end, but it’s difficult to diagnose, without some sort of error. As stable as PS has proved, to me, at
least, there must be something VERY wrong with these files.
One last thought, have you run any scans on these files, as soon as you get
them? Image files are not good candidates for most worms, virii, etc. but times are changing. Also, if you get these files, do they open in any other
viewing (editing, or not) program? You might want to look into getting another
viewer, such as Ulead, ThumbsPlus, or Irfanview, and try opening the files there, first. If they DO open, you then might Save_As some variation, but in
same format.

Otherwise, I’m uttering a big sigh of exasperation to explain this problem.

Hunt

Thanks for all the ideas, Hunt. I have Irfanview and that is how I’ve been able to use the images – but get this, I have to do a screenshot – when I save them from Irfanview and try to view them in Photoshop, the same problem happens.

No error message, just a crash. Usually once I recover from the crash, I can open one photo okay and then it will crash on the 2nd photo. I have run anti-virus programs on everything.

I mentioned in a response above that I think I will try having them mail me a CD and see what happens with that. Perhaps it’s their email program doing the corrupting. Definitely the oddest thing I’ve ever run into.

Flo

"Flo Nelson" wrote in message

Flo – You might have a hardware problem. What graphics card and driver are you using? Also run a systems check.

In article <elw5f.12914$>,
says…

"Hunt" wrote in message

In article <51g5f.4026$>,
says…

[SNIP]

Thanks for all the ideas, Hunt. I have Irfanview and that is how I’ve been able to use the images – but get this, I have to do a screenshot – when I save them from Irfanview and try to view them in Photoshop, the same problem happens.

No error message, just a crash. Usually once I recover from the crash, I can open one photo okay and then it will crash on the 2nd photo. I have run anti-virus programs on everything.

I mentioned in a response above that I think I will try having them mail me a CD and see what happens with that. Perhaps it’s their email program doing the corrupting. Definitely the oddest thing I’ve ever run into.
Flo

Wow, a really odd one here. Let us know if/when you get to the bottom of this, as it might help someone else down the road.

Good luck,
Hunt

"Lorem Ipsum" wrote in message

"Flo Nelson" wrote in message

Flo – You might have a hardware problem. What graphics card and driver are you using? Also run a systems check.

I have NVIDIA GeForce 6800. By systems check you mean scan disk and disk defrag? – if so, do that regularly. But if the problem were on my end, I would have the same problem with files sent from other people and I don’t – just this one client.

Flo

"Flo Nelson" wrote

I have NVIDIA GeForce 6800. By systems check you mean scan disk and disk defrag? – if so, do that regularly. But if the problem were on my end, I would have the same problem with files sent from other people and I don’t – just this one client.

Ah, then exactly (again) what format are they sending? Oh, and until you get an answer, tack on a nuisance fee. They will probably have the same problem with any other CS pro.

"Flo Nelson" wrote:

They use Corel Draw, but I have the problem even with photos they haven’t processed that professional photographers have given them. It must be something in their system that causes the problem. It occurs to me to have them mail me a CD rather than email images – perhaps something happens in that part of the process.

A case for a nuisance fee. For sure.

Flo, as Kindom first responded, are they zipping the file before they e-mail. It could be the e-mail process itself, and zipping properly should prevent that. If they are zipping, you might ask how they’re doing it.

inez

What program does the client use to process the images? Are they perhaps using strange characters in a caption?

They use Corel Draw, but I have the problem even with photos they haven’t processed that professional photographers have given them. It must be something in their system that causes the problem. It occurs to me to have them mail me a CD rather than email images – perhaps something happens in that part of the process.

Would it be possible for you to upload one of the errant files to a web site so that we can see if it crashes our Photoshops?

You haven’t mentioned which version of Photoshop you’re using.

Andrew

"iehsmith" wrote in message

Flo, as Kindom first responded, are they zipping the file before they e-mail. It could be the e-mail process itself, and zipping properly should prevent that. If they are zipping, you might ask how they’re doing it.
inez

I had not thought about zipping – that’s a great idea.

Flo

Thanks everyone for all the help. I’m going to try 2 tactics the next time I work with this client (almost done on this round, with all the photos converted) – zipping and sending a CD and see if that solves the problem. Really appreciate all the help and suggestions.

Flo

On Fri, 21 Oct 2005 01:27:57 +1000, Flo Nelson
wrote:

Thanks everyone for all the help. I’m going to try 2 tactics the next time I
work with this client (almost done on this round, with all the photos converted) – zipping and sending a CD and see if that solves the problem. Really appreciate all the help and suggestions.

Flo

There’s one other thing you can try, get one of your own images and send it to them
and get them to send it back to you. Then you compare the two images to see what got
screwed up in the transmission.

—

Gerty 🙂

"Gerty" wrote in message

On Fri, 21 Oct 2005 01:27:57 +1000, Flo Nelson
wrote:

There’s one other thing you can try, get one of your own images and send it to them
and get them to send it back to you. Then you compare the two images to see what got
screwed up in the transmission.

Thanks, that’s a good idea too. I think the problem must be in the transmission process.

Flo