PS5 seems to "lock" files on network drives

BS
Posted By
Bill_St
Feb 13, 2004
Views
547
Replies
13
Status
Closed
I’m the IT consultant for a client who uses PhotoShop – Version 5 is the last they bought – and I’m having this strange problem on one PC. Its new, running WinXP Pro, but other new & recent PCs are also WinXP Pro and PhotoShop 5, with no problem.

The problem: any image opened and then re-saved by PhotoShop (no matter the modification, even a "Save As") on a network drive, becomes mysteriously "locked". Saved locally, no problem. Images already on the network drives, or put there from other PCs, no problem. Images copied from this PC to network drives (without saving in PhotoShop), no problem.

Its clearly something happening when PhotoShop 5, from this particular XP machine, saves to the network. Other files saved by other apps from this PC to the network (including PageMaker, Word, etc.) have no such problems – to the same network drive, folder.

The error says the file is locked and to go into Windows Explorer, go to the properties of the file, and unlock it. There no such option. On the server itself, the files show as normal, not hidden or read-only. They can be opened on the server. But once saved to the network drive from this PC through PhotoShop, they cannot be opened by PhotoShop on any PC.

Anyone??

Thanks.
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CC
Chris_Cox
Feb 13, 2004
Something is wrong with the file server software they’re using, or the client software for the server.

Also, it is spelled Photoshop – no capital S.
BS
Bill_St
Feb 13, 2004
Spelling of PS aside, if there were something wrong with the file server software, then the half dozen other computers attached to the same server and running PS5 would have the same problem. As I said originally, they don’t.
DM
dave_milbut
Feb 13, 2004
sounds more like a user permissions or file ownership thing than an actual machine or network hardware thing.
BS
Bill_St
Feb 13, 2004
Nope, the files are just fine if copied from that PC to the server, its just when PS saves them they are suddenly "locked." And only from that one PC. All users log on with same name & password and the entire share drive where the files are kept is "full access" to all. Oh, and its only a Windows "workgroup" not a domain or any other more sophisticated security.
DM
dave_milbut
Feb 13, 2004
are the users who are logged in to windows when saving via ps administrators? same question for those trying to open the files.
BS
Bill_St
Feb 13, 2004
All users are local admins on their XP PCs and have the same full access rights to the server share. They are not "admins" on the server itself, if that was the question.
DM
dave_milbut
Feb 13, 2004
if you shut down the machine in question after sucessfully saving to the network can another machine/user then open the file? i’m going after trying to find out if something on the offending machine is hanging on to the file handle.

dave
BS
Bill_St
Feb 14, 2004
Never tried that, but I guess we can give it a go (next week). I was able to open the file on the server while the PC in question was on – but since that’s the admin maybe its not a good test. I’ll let you know…thanks.
DM
dave_milbut
Feb 14, 2004
but since that’s the admin

AH! I think it IS a good test. It points to the fact that there is some rights that you need to give the user or users that are having a problem on that machine. Or maybe some setting like some type of sharing that needs to be turned on and IS on on the machines that work!
BS
Bill_St
Feb 14, 2004
Yes, but the trouble machine is identical to 3 others (all just installed) and setup the same. But we’ll see what happens with it off and the others trying to access those files, post holiday.
DM
dave_milbut
Feb 14, 2004
yea, maybe i got over excited there! 🙂 still it’s odd (or maybe telling is a better word) that an admin can get at them an not the users. i still suspect it’s a permissions thing.
BS
Bill_St
Feb 17, 2004
Nope, no difference whether the PC that created/saved the file to the network drive is on or off. The file once on the network drive is "locked" other users on other PCs
BS
Bill_St
Feb 17, 2004
Sorry for got to mention – users logged in as admin CAN open the file. Still doesn’t explain why the one PC locks files – as the others don’t and they all log in under same name with same rights.

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