Creative Suite CRASHES upon OPENING

BH
Posted By
Bill_H_Sullivan
Feb 19, 2004
Views
363
Replies
9
Status
Closed
HELP I’m upgrading to CS from 5.0. Problem: once the program finishes installing and I attempt to open the application, it intializes, opens up and immediately shuts down. I cannot use the product.
Solutions attempted; empty temp files
disable (config) all other programs during starup
Safe Mode start
uninstall reinstall
All troubleshooting options provided by Adobe Tech support

HELP PLEASE
Related Tags
crash creative open

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RL
Robert_Levine
Feb 19, 2004
I’m not sure you even have pref files created yet, but try trashing them. Details in the FAQs.

Bob
BH
Bill_H_Sullivan
Feb 19, 2004
Thanks Bob

I don’t get the oppurtunity. It closes upon opening…???
HP
Helen_Polson
Feb 19, 2004
Bill, you have to be really quick pressing ctrl + alt + shift to get the reset prefs pop up! You can trash the prefs manually- and tehre are details about that in the FAQs. Good luck!
HH
Heikki_Harli
Feb 20, 2004
I have the same problem – all other CS Programs work out of the box, no problems. Photoshop CS will work the first time it’s run, then every subsequent start crash out during start-up with ‘Program Error’. ctrl + alt + shift works sometimes, but mostly not. I have uninstalled, re-installed more than 6 times, spoken to Adobe support 3 times, but in the end they blame other programs on my PC (P4-2G, 1G RAM, Win XP Pro SP1). Even crated another user profile and installed – no difference. Have given up – gone back to PS 7 which runs fine (& faster!). Some of us work to do using these tools, not muck around with the tools themselves.

Any ideas?
BC
Brian_Cushing
Feb 20, 2004
Why bothernabobe, go to to hell!!!!
DM
dave_milbut
Feb 20, 2004
is that in english? 🙂
BH
Bill_H_Sullivan
Feb 21, 2004
Thanks for adding a postive and productive thought Brian…no wonder knowbody listens to ya

Thanks Helen

I’ll give it a try.

Bill
BH
Bill_H_Sullivan
Feb 21, 2004
Helen

Tired & failed

Bill
DM
dave_milbut
Feb 21, 2004
bill have you gone through the faq?

Mathias Vejerslev "How to delete/reset Photoshop preferences" 2/11/03 12:04pm </cgi-bin/webx?50>

it also lists the prefs location so you can just delete the file if you’re not quick enough to get the dialog with crtl-alt-shift. (took me about 5 tries to catch it right).

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

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