Calethia,
1 ) What screen rez are you running at?
2 ) Do you have Large Fonts selected by any chance?
3 ) Try turning down you video Hardware Acceleration to zero as a diagnostic. If that helps you have a video driver problem. 4 ) Again as a diagnostic, try renaming mmxcore.8bx in your plugins folder to mmxcore.8bx.old
Uninstalling Photoshop 7x should not be necessary and is unlikely to be either the cause or of any help. Have you copied any plugins over from Photoshop 7x to Photoshop CS?
Have done as you suggested. My font size was already at normal. I renamed the mmxcore 8bx.old. did what you said to my acceleration. Did them separately and together and still get the same result. "could not complete your request because of program error" with that other message behind it which I cannot read because the top message blanks it out. I have loaded some other plug-ins from 7 but I have never been able to get it to start up. Added the plug-ins after 3rd install. What can I try now. another clean reinstal? This is so frustrating because I am dying to see all the new features. Have been working at this since Saturday when I made this purchase. Please help me. Calethia Hill
uninstall both. then just reinstall cs and any plugins you want.
I have reinstalled and I have not added more plug-ins. When I try to open I got the same message. Then I added .old and tried again still same message. Tried the zero line on accelaration; same message. It’s strange though because ImageReady CS seems to run fine. It opens and allows in graphic all that. I tell it then to "Edit in Photoshop, it goes and then I get that same message from Photoshop. What am I doing wrong? This is driving me crazy. Calethia
I have done the clean reinstall which did remove those plug-ins which were not there in the beginning. I still get the same message with that one behind it. I tried again the .old added to the where you told me and then I tried the 0 accelleration and the same message. I don’t know what else to do. this is making me crazy. If I had known that I was going through all this drama, I would have left it in the shop. I certainly hope the changes are worth this. Please suggest something else. Calethia
Have you tried resetting the preferences as explained in the FAQ?
Next time, include some details with the ‘HELP’ thing, too. It’s yelling and, most of us tend to ignore these yelly ‘help’ things. Next time, please be more specific in your quest and do NOT YELL? You can make great friends here.
and did you UNinstall everything and clean out the adobe folder before reinstalling? (try the prefs per chris’ post first.)
I seem to be writing these things twice because I am not certain which one makes it into the folder and am desparate. Please forgive this redundancy. I did do a clean reinstall and yes I did delete the folder inside my Adobe folder. I changed the extension by renameing and adding the .old, tried it with the. well I said all this in the previous message. I tried the "prefs" thing and It got rid of the message, things loaded and then came "not responding" message and immediately shut down. Please forgive my yelling, but this is so urgent for me and I am so frustrated. I’ve never had this much trouble getting a program to operate. Thanks, in advance, for all of your assistance with this drama. Calethia Hill
It’s starting to sound like you may have a bad OS install, bad files (sometimes fonts or color profiles) or something other software (usually "utilities" conflicting).
what would you suggest that I do to find out if this is the case? I use Norton Antivirus and I have Photoshop 7.01 installed as well as Photoshop Album. I am running Win XP. I have now nothing in the Photoshop CS folder except what loaded so all the plug-ins are still in Photoshop 7.01. What could I have. Photoshop 7, when I purchased that runs perfectly and always has since I installed it.
I really don’t know. It’s something odd on your system though.
One thing you could try is creating a new user account, logging into that account and try to run Photoshop CS. That would eliminate some potential problems with your existing account.
If I do perhaps, have corrupted software what will I do. The policy of Office Depot is to not take back open software and this upgrade cost too much to just buy another copy. Why does ImageReady work? I am about to start pulling out my hair. This is a personal program for me and I couldn’t wait to purchase this copy. Big mistake, Huh?
I’ll do the new account thing and see what happens there. Please don’t leave me stranded out here. Thanks. Calethia Hill
I don’t think Chris was referring to you copy of Photoshop being bad. He was talking about your Windows installation possibly being corrupt.
Bob
reinstalled under Administrator and that has not worked either. Now when it opens and I do the clt-alt-shift to delete the settings that message that covers the other message returns. What to do, what to do????
Try installing it on another PC.
If worse comes to worse, back up all Documents, personal files, and e-mails, and reload your Operating System from scratch. Then install CS and see if it works.
It’ll take 3 days to unknown weeks to reload all your applications, but you’ll either get CS to work or you won’t.
I’m still happy with Photoshop 7.01, and plan to stay that way for a VERY LONG time!
Hmmm, you don’t seem very happy about anything today. <VBG>
Bob
I’m not going to reload all my application for this program to work. I’ll just chalk it up to my financial loss and go back to using PS 7.01 I’ll just remember the next time. Sooner or later It will work, that I believe. maybe when the first update comes. Whatever. I have many things that I want to do so I’ll just have to do them in 7.01. Thanks. This stressing is killing me. Calethia Hill
Calethia,
One more diagnostic to try: as an administrator, go Start>Run and type msconfig and click OK.
Select Diagnostic Startup, click OK & reboot. This will disable all your start-up extensions, so if there is a conflict with any of these this will show it up.
If this fixes CS launch, then go back to msconfig, and in the Startup tab enable items one at a time, rebooting each time & try relaunching CS until it fails again. Then the last extension you enabled will be the culprit and give you a path to the cure.
A long shot, maybe, but worth a try before embarking on a reformat & system restore.
A question – did your computer come with the OS pre-installed? If so, you might have to prepare yourself for the necessity of a reformat & clean install of everything – manufacturers’ "image" loading of software is notorious as the cause behind many problems.
Fred.
Me I love an occasional reformat and reinstall of the OS. Nothing to be afraid of. It’s a catharthic experience – rebirth. O’W must have one helluva lot of programs if it takes three days to reinstall. I’m up and running in a few hours.
With over 300 G of hard drive space holding 6-8 major graphic oriented programs, office programs, databases, Microsoft Visual Studio, various games for relaxation time (ha!), landscaping and interior design apps, along with updates and system maintenance installations and configurations, yeah, I guess you could say that…
I bet you’re smiling OW. I would be if I had that lot. Actually I am anyway. Wow, I wish I had the time to play with Microsoft Visual Studio. By the time I do I’ll be too senile to understand it.
I will do as you suggested today after work. I really don’t want to do that format thing unless I really have to. Yes, my machine came with the OME. I have a lot of stuff loaded on this laptop. Like PS 7.01,CS, Microsoft Digital Suite 9,since I switch between the two programs to make somethings easier. I hope this suggestion of yours works. Calethia Hill
You will not believe this. I brough my CS Photoshop to my office and loaded it and it went through beautifully. What the devil is stopping it at home. This is my personal copy, I didn’t buy this to use at the office. Why did it load so well here and not at home. I have most of my personal stuff loaded here because I like it but it is also loaded on my laptop for my personal use at home. What could be conflicting at home. I guess that I will have to do the one by one at home. However, this machine does not have Norton Antivirus on it. Suppose that could be a problem Well we’ll have to see, won’t we. Well at least I can see the new stuff here. Don’t give up on me yet. Calethia Hill
Calethia,
Given widespread opinion on this forum , you may be on the right track when msuspecting Norton’s.
Try the one-by-one, but rather than disabling everything initially, you could go into the startup tab first and uncheck any NAV and Symantec extensions. Then reboot & try CS. You might get lucky quickly!
If not, go through the whole process, but as you have already found that your home system is at fault, get ready for that reformat………. (and try something other than Norton’s AV – AVG is a free download and appears to work well).
nav is fine. it’s the other stuff that causes problems.
qualifying that… nav pre activation is fine. i’ve got nav 2002 and have used nav all the way back to the dos days and have never had a problem with it.
Am home now and did the dignostic startup. First thing I did was disable NAV and guess what? CS started and I was looking at pictures but I will not have virus protection. Just saw where you suggested another virus protection. Also, when I disabled NAV I couldn’t get on the internet. Have any idea why? I played with the program a little while at work and couldn’t wait to get home. Want so badly to play with it here but as I said when I disable NAV my connect to button disappears and I can’t get online. I am a diehard dial up. Any suggestions? I have enable NAV again and CS no longer works. Calethia
What other stuff. I don’t understand. Please detail. Calethia
Calethia,
Dave might mean SystemWorks, Ghost etc etc.
Anyway, go to:
<
http://www.grisoft.com>
and download AVG anti-Virus – it’s free, it may suit you, and you can upgrade to a full-featured current retail version if it does.
Uninstall NAV first, and make sure that no Norton’s stuff is left running in system processes (cmd+alt+del, processes tab in Win XP) after reboot.
This includes anything like LiveUpdate, CCApps etc. You may have to remove these with a third party uninstaller if they don’t appear in Control Panel>Add or Remove Programs.
Check the NAV or Symantec folders on your C drive, also look for any Norton’s stuff in C:\Program Files\Common Files\Symantec Shared. Be cautious if uninstalling stuff in here, though – don’t just delete things wholesale, they need to be properly uninstalled to be safe.
You may look to using a utility such as TuneUp Utilities to help with cleaning up your post Norton’s system, demo at:
<
http://www.tune-up.com/>
Good luck.
Fred.
………….and the uninstall may fix up your net connection. If not, afterwards use the Internet Setup Wizard to set up the connection again, though this shouldn’t really be necessary.
Sounds like you had a really wobbly install of NAV – so I’m not really guessing that this was included in the OEM setup, and so underlines the dodgy nature of those installations.
To avoid further such dramas you should really consider the full re-format & install thing when you have the time. It’ll be well worth it in the long run.
Fred.
Will do but first I need to know why I lose my ability to connect to the internet when I disable Norton? I have downloaded the new, free antivirus but have not yet installed it because I am unsure about the internet connection and NAV was an OEM from IBM. I can’t reload it if I’m not happy with this new thing or can’t reclaim my internet connection? Suggestions????? Calethia Hill
Calethia,
I would have thought the supplier should have furnished program & OS disks with the computer.
Whatever, your NAV installation is sick and will have to be uninstalled anyway. Disabling NAV is different to uninstalling, which should – that’s should – remove any hooks that NAV has into your internet setup. Don’t forget about Live Update etc either. (What should happen as opposed to what does happen is not guaranteed with these OEM installs, however.)
You could check before the uninstall in NAV settings/options just what controls on internet settings it has, such as automatic updates, email scanning etc (check all options), and disable all of these, reboot and then uninstall.
Do this before installing any other AV program.
Go slowly – someone with more knowledge in the software department than I do might have other suggestions.
Fred.
Dave might mean SystemWorks,
Yes. I menat all auto-loading the system works stuff specifically. Is it nav 2004? Actually a better question… is it Norton Anti-Virus or is it Norton System Works with anti-virus? How about Norton Firewall? What versions of any or all?
Haven’t I seen a couple of posts of conflicts with CS’s activation and Symantec’s? (Have I mentioned that I loathe activation? Nevermind. Off topic.)
I don’t know if Symantec’s activation conflicts with Adobe’s or not, but I had Systemworks 2004 (with activation) installed until Chris raised the Norton’s card in the conflict role in an earlier thread, and though I had all auto-everything turned off in Norton’s prefs, a search through the system had most of it still running. What made it worse is that even after a control panel uninstall of Systemworks, a lot of the stuff was still there and running.
A ruthless search and destroy saw 44 running processes (when SysWorks was supposed to be not there) reduced to 38 when the system was idle. Given that, I don’t wonder that Norton’s is other programmers’ nightmare. It’s off my machine for good. (I had been using Norton’s Utilities and its decendants since my first Mac in 1992, btw.)
Fred.
I have Systemworks 2003 (no activation) running without any problem to PS CS (on XP). Before I installed CS, however, I used msconfig to set "selective startup" and unchecked "Load Startup Items" specifically to avoid having Norton running during the install. I recall that when installing Corel Draw 9 or 10 under Win98, one had to go to great lengths to ensure no Norton components were running during the install and decided to play it safe. So you might want to uninstall and then reinstall PS with a selective startup or in safe mode.
Given that, I don’t wonder that Norton’s is other programmers’ nightmare.
Sad but true. Norton used to be the gold standard. Now they’re simply redundant bloatware.
Well everybody, I don’t know what I throught I did but obviously is was something that I didn’t see. I did the uninstall of Norton and everyone of the devices that I found. Uninstalled all of something called PADinCase that I found that go there some way or the other and could not get CS to work. It functioned properly that one time and I could have sworn that it was the above two that were the culprits but I guess that I am wrong. Had to do my "GoBack" program to restore them and am now looking for something else. I will try the last suggestion. Well, back to the drawing board. Calethia Hill
Calethia,
If all you did in msconfig was disable NAV and following that CS worked, then the uninstall should have been the cure. Sometimes it is handy to write down the steps as you do them – it’s all too easy to do something and not remember the precise detail a bit later.
Think now about the reformat & re-install route. For the amount of time you are going to spend chasing this one down, you will most likely spend less time on the reformat.
Plus you will only load what you want/need onto your machine, and not have to suffer all the conflicting "extras" that the OEM brigade seem to think are essential for the end user. Your software will also be properly installed, as opposed to being written to the disk holus-bolus from an image.
I can virtually guarantee that your machine will improve universally – it will not be time wasted.
And CS will load and run well.
Fred.
I think in fairness to Symantec it has to be said that pure and simple Norton Anti Virus does not seem to cause many problems. It is System Works and other combinations of tools , AV and firewalls (especially preinstalled OEM versions) that seem to cause the problems.
John
my machine is the R40 IBM Laptop and it has a system restore. They sent me all of the program cds at my request but informed all I would have to do is hit the system restore. Should I just do a system restore? NAV is the OEM so I know that it will be restored with that system restore, however I did purchase a LiveUpdate renewal. Will that become invalid? I really need advise on this one as well. I also seem to be having some problems with the GO Back so I am updating to see if that will handle that problem. I disabled it and CS started the first time, but when I tried the second time with the same program disabled, I had the same problems. Man, what a time. Thank you for your continued assistance. Calethia Hill
just wanted to come back out to the site to say very, very Thank You to all of you who helped me with my working installation of PS CS. I am now up and running. Thanks for all you assistance. Calethia
