Photoshop and UMAX 2400S Scanner Memory Allocate Error

EH
Posted By
Ed_Hennessey
Mar 4, 2004
Views
330
Replies
9
Status
Closed
My user has a Umax 2400S scanner (told her never EVER to buy this brand again). When she scans using the vistascan software – its ok – but when she tries to import a scan from Photoshop – it starts to scan – then gives a "Memory Allocate" error and quits.
Umax’s webpage offers only one tip – to edit an .ini file that, when an error occurs, it changes a value from 0 to 1. It says to change it back to 0. I tried this – and it did not help. I even made the ini file read-only to try to prevent the value chanigng back to 1 – which it did – it remained at 0 after the error – but the error comes back

Dell GX400
384 Meg
30+ gig free on HD
Windows 2000
Photoshop 6.0.1 (thought the patch would help – it did not

Any help would be GREATLY appreciated.

Thanks
Ed
St. Louis University-ITS
School of Medicine
Related Tags
memory scan

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RL
Robert_Levine
Mar 4, 2004
(told her never EVER to buy this brand again)

Good advice. IME, their support stinks and I was really ticked at their lack of Win2K drivers for some pretty new (at the time) scanners.

Which brings me to the question…does she have the most up to date drivers?

Bob
EH
Ed_Hennessey
Mar 4, 2004
Yes – we had to BUY drivers from Umax – they don’t offer them for free (is that even legal? not offering drivers for free for something we already own?) The department bought the disk that contains drivers for a whole bunch of their scanners. I would have them buy a new scanner – but they don’t want to just toss this one in the trash. Unfortunatly they need one that does the 14" scans which adds about $200-400$ to the price of the scanner. The cheapest I found was a microtek scanner.

In any event – they want to try to get this one working – so I’m trying everything I can think of.
RL
Robert_Levine
Mar 4, 2004
Sounds to me like they would have been better off buying an Epson and throwing the Umax in the garbage. You’re wasting time and money right now.

Bob
EH
Ed_Hennessey
Mar 4, 2004
I don’t want to give up that easily. It did work OK on W98 – and if I need to I will put 98 back on her machine. I don’t want to ‘give’ up – it looks unprofessional and it is sort of a challenge.
RL
Robert_Levine
Mar 4, 2004
I don’t want to give up that easily.

Neither would I…especially if I was getting paid by the hour <g>. But going back to Win98 is kind of like throwing the baby out with the bath water.

Toss the scanner or find an old machine to run it on. Get a new scanner with USB 2.0 connectivity and be done with it.

Bob
EH
Ed_Hennessey
Mar 4, 2004
I am paid by the hour 🙂 But I provide support for 200 other people too – it has just been time consuming. I got them quotes for new scanners – but being a 14" scanner – they are very expensive. The cheapese HP is around 500$.

There has to be a solution out there somewhere.
RL
Robert_Levine
Mar 4, 2004
There has to be a solution out there somewhere.

If my experience with Umax is an indicator, no there doesn’t.

Bob
CC
Chris_Cox
Mar 5, 2004
Or try VueScan as a driver…
BB
brent_bertram
Mar 5, 2004
Echo the Vuescan advice . I’m still using a Umax 1200s for its long bed in Win2k using Vuescan, but for everything else an Epson 2450 works so much better <G> .

🙂

Brent

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