I just want to keep letting Adobe know how obnoxious Activation is.
Then why are you posting here? This is a user forum. Call them up and complain.
Call them up and complain? Sure…after wading through a byzantine robo-phone system, waiting an hour on hold, and then talking to a total incompetent on the other end of the line. For the last ten years, that has invariably been my experience with calling Adobe. It would be easier to email them, but they don’t post a Customer Service email address, or any other email address on their Contact page. Just don’t want to be bothered, I guess.
I couldnt agree more. I often use sytem restore due to the fact I demo alot of different apps and if I dont want a particular app I use system restore to erase all traces. PSCS has ended that practice as each time you do system restore you need to reactivate. What a joke. Ive emailed this concern to Adobe via there support page on activation. They have a "tell us what you think" email button there. But honestly, I doubt Adobe gives a [Bleep!]. And forget about phoning them. You can spend an hour on hold while paying for the call. Adobe support is one of the worst.
Then why are you posting here? This is a user forum. Call them up and complain
I don’t see anything wrong with posting a comment about a problem with Activation here. Activation DOES cause problems for a lot of users, and it is part of the functionality of the program, which is what we are supposed to be discussing here. Adobe employees do visit the forums from time to time. Probably nothing we users can do will influence Adobe management much on this subject, but this is probably a more effective forum for complaint than trying to phone or Email them.
Bert
this is probably a more effective forum for complaint than trying to phone or Email them.
It is definitely more effective, simply because it is public.
I don’t see anything wrong with posting a comment about a problem with Activation here. Activation DOES cause problems for a lot of users, and it is part of the functionality of the program, which is what we are supposed to be discussing here.
Yes but we know all that. It’s been done to death and cremated in several threads already.
But, Mick, NEW folks to the forum may or may know about the issues that us regulars are aware of.
Yes but we know all that. It’s been done to death and cremated in several threads already.
And it needs to keep being done to death until Adobe either fixes it or removes it. Those of us who are legitimate customers don’t need to have Adobe wasting our time on this. Maybe everyone who is having problems with this should send Adobe a bill for their time…however long it took to reactivate it, with a one hour minimum.
10 activation = user annoyance
20 activation <> less piracy
30 goto 10
/* Hi Dave! */
do {
alienate(customers);
customer_base–;
} while(customer_base > 0);
But, Mick, NEW folks to the forum may or may know about the issues that us regulars are aware of.
Point taken GH but perhaps it would be better for new users to see a rejuvenated older thread where Adobe have acknowledged that there are problems and more or less promised a better model in the future. TIme for a bit more bumping perhaps. Covering the same ground over and over in a monotonous moan is not going to get anywhere I feel.
Covering the same ground over and over in a monotonous moan is not going to get anywhere I feel.
I dunno…if nobody says anything, they may feel the issue has died and people are accepting the inconvenience. The squeaking gate gets oiled…as long as they know there are irate users, the pressure stays on to do something about it. Personally, I don’t own CS, and I have no plans to buy it. I don’t need the added features, but if I did, Activation would be a strong deterrent to purchase for me.
Bert
Same here Bert. I was borderline will-I-wont-I before I found out about activation, and it was enough to make my mind up. I’ve lost too much time to my other app’s equally stupid (and anyway ineffective)anti-piracy measures to welcome another one.
And to think that I actually used to admire Adobe’s policy on such matters (especially on the days when one of my other apps had spat it’s license out for the umpteenth time), in the belief that it was a policy, rather than, as it turns out, that they just hadn’t gotten around to it yet.
I got this email from Colombia Southamerica and emailed it to the Colombian Adobe Representative.
"Don Norbert hoy un amigo me comento que ya estan vendiendo por 5 dolares $ 10.000 pesos colombianos la nueva version ps cs .me dijo que hay que instalar photoshop 6 y 7 y dan un cd estra para cuando pide conectarse a internet se conecta con cd extra.
Despues le cuento pues para el lunes ya lo tengo en mis manos"
Sir Norbert today a friend told me that they are already selling PSCS for $US5 (five). One needs to install version 6 and 7 which they are including. Further more when installing CS and asked to conect to the Internet one inserts an other disk which is included with the 5 dollar purchase.
I recommended him to not install it telling him it has spyware build in.
but perhaps it would be better for new users to see a rejuvenated older thread where Adobe have acknowledged that there are problems and more or less promised a better model in the future.
where’s the fun in that?!!
Mick,
It’s like a lot of things on these forums. There’s a lot of repetition. It keeps the message going that people are unhappy with the current state of affairs. If you are unhappy with this thread, there is an easy solution for you.
Bert
I think I’ll just not buy another version for awhile. Get all of the bugs out before I pay $$$$ for it.
Legitimate owners continue to deal with activation on other Photoshop forums as well. The posts ARE repetitious.
The dismay, moral outrage, and frustration in the posts is the same on other Photoshop lists. The ones that get to me are the indviduals who have invested in huge fast optimized computers, along with all the necessary technical skills, and then grope around in the dark trying to find single hardware/software conflicts that set activation off. –Very difficult scenario for the individual to recoup lost time, jobs, and ultimately reputation.
A recent NAPP Forum post by a Director at the University of Stanford was well considered and most memorable. It was my understanding that, like corporations, he did not have to put up with an activated version of CS, but he was going to forego the CS version because of Activation.
If Adobe had any intention of recifying a bad situation, they would have done it quickly. Forums are a good place to shout about it if there is no other recourse. Who else would care but other users?
The posts will continue whether we want to read any more about it or not.
The posts will continue whether we want to read any more about it or not.
And they should. This is a major change in Adobe software policy, and the users should let them know what they think of it. Repetitious or not.
Bert
< I dunno…if nobody says anything, they may feel the issue has died and people are accepting the inconvenience. The squeaking gate gets oiled…as long as they know there are irate users, the pressure stays on to do something about it. Personally, I don’t own CS, and I have no plans to buy it. I don’t need the added features, but if I did, Activation would be a strong deterrent to purchase for me.
Bert
Agree with you…. (except that, unlike you, it has features i’d definitely find useful… the 16bit adjustment layers and the colour correction numbers)… two reasons why i’m actually waiting….
1/ For the dot update to get rid of a lot of irritants
2/ To see if it includes removal of the activation… actually they could easily… i think/hope… have a system that registered users could download a file that removes the need to activate. Considering cracks already abound it’ll make no diff to them regarding registered users.
And if they don’t remove Activation, i’m seriously thinking of upgrading to CS, registering it and then using a crack to get rid of this activation nonsense.
Would that make me a pirate? Technically yes… morally no.
Cheers…
JJ
The posts will continue whether we want to read any more about it
or not.
And they should. This is a major change in Adobe software policy, and the
users should let them know what they think of it. Repetitious or not.
And those who don’t want to can easily skip the effing post… after all, the topic is clearly stated. No? 🙂
Cheers….
I’m with you Jay. There was a conversation a while back where Scott Byer said that he didn’t see anything wrong in allowing a person to de-activate a particular machine when they uninstalled it, thereby rolling back their active activations by one. In fact he supported its implementation. Stephanie Schaefer (sp?) said that it wouldn’t be in the dot release.
So from that I conclude that they won’t be taking activation away in the dot release, and probably never.
Lost sales are considered either an emergency or a fantasy, depending on what agenda one is trying to promote, or what your boss would like to hear <smile>.
Jay,
And if they don’t remove Activation, i’m seriously thinking of upgrading to CS, registering it and then using a crack to get rid of this activation nonsense.
Would that make me a pirate? Technically yes… morally no.
I offer a correction that "no" is the answer on both counts, assuming you mean that you might purchase a legitimate upgrade to PS CS. If you do, then the use of a crack doesn’t make you a pirate. A pirate is one who illegally duplicates and provides software to others, freely or at some cost, whether with a crack, serial number, or both. If you are a legitimate owner of Photoshop and employ a crack to defeat the activation in PS CS, then you are simply one who is in breach of the "no modification of the software" clause of the EULA. Even that slight modification is pretty much non-invasive and easily restored since only two files are affected and one can easily backup the originals. When I ran into a snag with a denied reactivation at hours outside those of when personal support was immediately available, I readily used the crack with no qualms whatsoever. Later, when I was able to contact Adobe and get personal assistance with reactivation, I simply removed the crack and re-entered the activation response code.
Repeating what I’ve said before, if Adobe is going to require activation, then they really should provide personal support for reactivation on an "around-the-clock" basis, i.e., 24 hrs/day, 7 days/week.
The solution to activation which can be readily implemented by Adobe, is to trust the integrity of their legitimate users as they’ve done with prior versions of Photoshop. Then, in exchange for registering PS CS, provide those who register with a download that allows the activation to be bypassed so that reactivation is never an issue. For those who choose not to register, then perhaps it is also appropriate that they might have to deal with a bit more inconvenience if ever prompted for reactivation. After all, there is added value in registering, such as replacing a lost CD, obtaining assistance with a license transfer, etc.
Regards,
Daryl
The solution to activation which can be readily implemented by Adobe, is
to trust the integrity of their legitimate users as they’ve done with prior versions of Photoshop. Then, in exchange for registering PS CS, provide those who register with a download that allows the activation to be bypassed so that reactivation is never an issue. For those who choose not to register, then perhaps it is also appropriate that they might have to deal with a bit more inconvenience if ever prompted for reactivation. After all, there is added value in registering, such as replacing a lost CD, obtaining assistance with a license transfer, etc.
Daryl….
That’s exactly what i’m talking about…. maybe even the initial activation could be linked to registration… so that you have to register… <shrug>…
Cheers…
JJ
YrbkMgr (Tony… right?)
This whole thing has become such a mess… As so many people have pointed out, it does nothing to deter piracy… it only creates hassles for legitimate users…
I’ve forgotten how many copies of pirated versions of CS i’ve been offered… and, though i haven’t bothered to check, i’m sure the keyboard hassles with the first cracks have long been sorted out. So i wonder what Adobe is trying to achieve with this nonsense. Moreover given the fact it applies *only* to individual PC users… not to Macs.. nor to multi-users/corporates….
Anyway…
Cheers,
JJ
PS: i’d suggest… that if anything… sales have been reduced <shrug/grin/ moue>
On Sat, 6 Mar 2004 01:08:08 -0800,
graced us with:
Jay,
And if they don’t remove Activation, i’m seriously thinking of upgrading to CS, registering it and then using a crack to get rid of this activation nonsense.
Would that make me a pirate? Technically yes… morally no.
I offer a correction that "no" is the answer on both counts, assuming you mean that you might purchase a legitimate upgrade to PS CS.
Not only do I agree with you Darryl, but that’s exactly what I did. I had used cracked versions before and decided to become legit with the CS release. After going through 3 re-activations for no aparent reason, I reinstalled and used the crack to disable activation; if Adobe wants to come after me I invite them; they’ll get a very public airing of their ‘dirty laundry’ as a response.
I love the new CS version and the features (especially the RAW workflow) are very important to me. But this activation crap has seriously tainted my experience and makes me wonder which road I’ll take in the future…
subdude
