Scottsjack,
Simply ignore impolite answers.
Sometimes the tone is rude because the answers are fast. Sometimes Adobe wants to hide inaccuracies (e.g. the not consistent handling of Pantone colors in PhS 7 – maybe 6). Adobe doesn´t ever publish algorithms, but anybody who
likes to ask is ALWAYS wrong (C.C. style).
E.g. the question, whether the profile Adobe RGB (98)
doesn´t have a linear slope for small values whereas the execution uses a linear slope.
IMO it´s ugly that the manufacturer of a nearly perfect product doesn´t admit that the program is here and there not perfect (the next update might be better, but they
don´t refer to the bugs in the previous version).
Best regards –Gernot Hoffmann
In his defence, Chris Cox is often curt and does not waste words. He also, to coin an English phrase, "Does not suffer fools gladly". But he does spend time here – his own time, as far as I can tell, unless Adobe work very odd hours – because he wants to help. Frequently I observe him providing assistance that only someone with his background would have. This forum would be the worse without him.
BTW, he is not a host, just a participant like the rest of us.
If it helps at all, there is a photo of him in a document that I could send you. That might help you view him as more of a fellow human being.
Chris and Thomas are NOT hosts. . .they post on their own time and often are vexed at repeated stupidity. My advise to forum posters who also seem to have an attitude, treat Chris and Thomas like any other forum visitor and not as some sort of representative-official or unofficial-of Adobe. Seen like that, their responces are not particularly different than any of the other regulars in the forums. Patience only goes so far. . .and this is a User to User forum and they’re users just like the rest of us.
If it helps at all, there is a photo of him in a document that I could send you. That might help you view him as more of a fellow human being.
Can I have a copy of that document? I need to make up a new dartboard and maybe even some targets for when I get over to the shooting range… The Osama Bin Laden ones are way too cliché these days..
Jeff, it isn’t just repeated stupidity that vexes or upsets Chris.. He gets more than a tad perturbed (demonstrably and historically so) when it comes to his attention that any user has had the temerity to question the way Adobe has chosen to implement anything.. At that point, it is impossible to characterize him as "just another user in a user-to-user forum." Unfortunately, his attitude often borders on both sides of a line which treats information given by he and his fellow Adobe staffers as "manna from heaven" doled out to us poor misguided Israelites crossing a barren wasteland. Again, it can’t be had both ways… He can’t be some "special figure deigning to consort with us mortals" and at the same time be "just another user." That’s not to say that other Adobe staff who post here act similarly – those who don’t are more easily seen as fellow users.
Finally, whether or not he does it on his own time, the forums are on an Adobe site, he’s not a only an Adobe employee, but a product lead AFAIK, and therefore any time he posts here, he is a de facto representative of Adobe. It would be helpful if he kept that in mind.
Keith
That’s mean Keith. I’m sure you don’t mean it.
But, if you do, post your email address.
Yes, sometimes their responses seem a little harsh, but since they are volunteering their time to help I can’t complain. When a comment is made (by anyone) that is insulting but contains no helpful info, I just wonder why the poster even bothered to take the time to write it up. However, from what I’ve seen, the Adobe fellas give very helpful info, even if they tell you you’re a moron for asking 🙂 (I’m exaggerating, I know they’ve never called anyone a moron).
But, as with anything in life, ignore rude and useless responses and just pull out all the important information that will actually help you solve your problem. I doubt they will stop participating in this forum or change their attitude anytime soon, and this forum is better for it.
Colin,
I don’t mean it anymore than there have been those who joked that my picture was on the desks of guards at EPSON USA with a "shoot to kill on sight" notice.. LOL
However, Chris did resort to calling me a "troll" onlist sometime back when he disagreed with my opinion. I still haven’t ever received an apology, public or private, from Chris for that, and don’t honestly expect one.
Keith
Mr.Jeff (Schewe):
"Chris and Thomas are NOT hosts. . .they post on their own time and often are vexed at repeated stupidity."
Are we idiots here ? Mr. Thomas Knoll and Mr. Cox are not volunteers who try to help the ignorant users. The one is an owner, the other is an employee of Adobe.
It´s ridiculous that the users of programs have to be grateful for advice how to use the stuff.
It´s just an necessary marketing method that the ignorant users are not left alone.
I don´t criticize the style generally, just the opposite. This forum is very helpful.
But I´m not extraordinary grateful for getting harsh answers for reasonable questions.
Best regards –Gernot Hoffmann
My feeling is simply… if you don’t have something helpful to add to the discussion, stay out of it. No one needs anyone else’s smartass remarks, and all it does it make the jerk who writes it look like the jerk he apparently really is. Spare everyone the cute one-liners and the aire of superiority. Nobody is a Photoshop God here. Too bad there isn’t a way to filter out the immature and unprofessional losers that have nothing better to do than phish the forum looking for somewhere to display their ignorance. Save that crap for the Lounge.
sounds like there’s plenty of attitude to go around.
Actually this forum is very polite compared to the Illustrator/InDesign/Type/Acrobat forums. The only reason I post here at all is that it would be rare to get my butt kicked around. I gave up on the other forums because the hosts are either incredibly lazy or very snarky.
I can point to one example, just today, why some of us get curt and rude,
Phosphor "Split up image" 4/28/04 10:18am </cgi-bin/webx?14/0>
Phos, you’re a baddy, you gave him the wrong info. It’s Com+r for rulers, Com+M for marquee Com+Mem for Commit to Memory and Com+BF, that’s Command Big Fees for the info. LOL!
Regards
Mark
<Homer>"Com+M for marquee, ehhhh?</Homer>
The "Command + BF" thing?…now that would be a shortcut worth knowing!
Phos, I haven’t got a Mac, I’m assuming "Command" replaces all "Control" settings in Windoze with the shortcuts the same. Obviously NOT!
Who’s this Homer guy you’re talking about? Greek guy with frown on face or yellow guy with upside down face. What shortcut does he use, Command_o?
Regards
Mark
"I’m assuming "Command" replaces all "Control" settings in Windoze with the shortcuts the same. Obviously NOT!"
You assume correctly. But think about it. Do you need to use the CTRL key under Windows, along with "M", to select the Marquee Tool?
Comman…D’OH!
Hilarious!
I Know! I Know! but I was playing on the Shortcut thing. I can just imagine Homer going to ancient Greece dressed up as a soldier looking for the Homer who had the cheek to steal his name. I could right a whole half hour script about it.
Bet ya Chris Cox couldn’t think that one up
My belly’s bursting
Mark
By the way, which of the Microsoft forums does Bill Gates post to? I’ve noticed Chris’s terse comments too, but feel that his personality is quite worthwhile for the benefit of having a senior programmer visit and fill us in on comments. Ditto for all the other Adobe people who stop by on occasion.
Heck, we even can gauge the approach of a new version by the disappearance of some of them in the final crunch periods of preparing the new versions.
Don,
While I know your comment was made in jest, many of Microsoft’s programmer’s are taking to blogging in a very big way. Some of these blogs have feedback capabilities to which these programmers reply. Not exactly an official forum, nor to my knowledge does Bill Gates blog, but Microsoft has encouraged this new line of communication with the user by the developers.
Keith,
However, Chris did resort to calling me a "troll" onlist sometime back when he disagreed with my opinion. I still haven’t ever received an apology, public or private, from Chris for that, and don’t honestly expect one.
Chris DID apologise in PUBLIC:
Chris Cox "PS CS and serious memory problems under OS X (Panther)" 2/27/04 2:16pm </cgi-bin/webx?13/40>
I think you now OWE him one!
I have stumbeld into Trolls ville
I agree, TDO…
Keith I’m wondering if it is not similar to a threat to say in public that you intend to practice firing on someone’s picture…
I’m wondering what some would say if Mr Knoll, Cox and others stopped posting in here… hah!
Keith, Why are you still not working for the Gov?
