Installation Denial

ML
Posted By
Mike_Logan
May 3, 2004
Views
201
Replies
5
Status
Closed
I have previously installed my Photoshop Version 5.5 on two other computers using Windows 98. I have just purchased a new computer running Windows XP. When installing PS it states that my Registration Number is not a valid PS 5.5 registration number. Very annoying. I would think an Adove representative may need to answer this one.

Any takers ?

Thanks

Mike
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GH
Gary_Hummell
May 3, 2004
I would suggest Adobe customer service. They should get to the answer pretty quickly. The forum here is mainly for the technical aspects of using Photoshop.

Gary
DM
dave_milbut
May 3, 2004
The forum here is mainly for the technical aspects of using Photoshop.

….and is only visited by other users like yourself, not adobe representitives.
ML
Mike_Logan
May 3, 2004
Thank you both…. but I can’t seem to get a response from them because of the really old version fo the software. Using a modem too, so navigating around the site is really slow.

Any URLs to offer ?
DM
dave_milbut
May 3, 2004
Call Adobe Customer Support at 1-800-492-3623. They’ll help you with a registration # problem. What they won’t help with is an installation or operational problem with such an old version. There’s nothing we can do here for stuff regarding your registration.
M
MarkATS
May 3, 2004
My guess is that you’re not entering the last three numbers after the hypen in the serial number.

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