Problems with Adobe Photoshop 7.0

TC
Posted By
Tim_Chin
May 5, 2004
Views
420
Replies
10
Status
Closed
Whenever I try and change the color, by clicking on the color in the toolbar, Photoshop freezes. What happens is that it goes to the eyedropper tool, and won’t change the color of anything I click on, and all the menu options are greyed out. I can not exit, change the color or anything. I am runing this on a Dell computer, with 3.0 ghz’s and 2 gb’s of ram, so that is not the problem. This is Adobe Photoshop 7.0, which I have had for a while.
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RL
Robert_Levine
May 5, 2004
What version of Windows? What are the rest of the system specs? Does the entire computer freeze or just PS? Can you ctl+alt+delete your way out or do you need to reboot?

Bob
TC
Tim_Chin
May 5, 2004
Its windows xp pro. Only PS freezes, and I can ctl+alt+delete my way out. System Specs: Intel Pentium IV 3.0 GhZ
Harddrive: 250 GB
Video Card: ATI Radeon 9800 Pro 128 MB
Win Xp Pro
Vsync On
75 hz refresh rate
RL
Robert_Levine
May 5, 2004
Try turning hardware acceleration down to zero. If that helps, then you have a video driver problem and need to find an updated driver.

Also, are you patched to 7.0.1?

Bob
TC
Tim_Chin
May 5, 2004
No I’m not patched. And how do I turn the hardware acceleration down to zero? Also, if you could give me the link to 7.0.1, that would be great. Thanks.
RL
Robert_Levine
May 5, 2004
http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851

Display properties>settings>advanced>troubleshoot.

Bob
MM
Mac_McDougald
May 5, 2004
Do you get the color dialogue box?
Sounds to me like it’s off screen.

Mac
DM
dave_milbut
May 5, 2004
tim, try this:

Robert Levine "Dialog box is missing??" 2/14/04 6:41pm </cgi-bin/webx?13/0>

and if that fails, try this:

Mathias Vejerslev "How to delete/reset Photoshop preferences" 2/11/03 1:04pm </cgi-bin/webx?50>

dave
TC
Tim_Chin
May 5, 2004
That was it, because I’ve been using 1600×1200 before, and i switched to 1024×768. Didn’t think of that. I found it in the lower right hand corner. Thanks so much for your help
DM
dave_milbut
May 5, 2004
you’re welcome tim.
RL
Robert_Levine
May 5, 2004
Good call, Mac.

Bob

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