Can’t register

NF
Posted By
Neil_Faulkner
May 22, 2004
Views
392
Replies
20
Status
Closed
bought a copy of adobe photoshop 7, from ebay and I can’t register. How do I know if I’ve been sold a copy (or already used reg code) or not?
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RK
Rob_Keijzer
May 22, 2004
Please tell us what happens if you try. Otherwise you’ll win the "Given us less than no information Award".

Rob
NF
Neil_Faulkner
May 22, 2004
Sorry Rob,

What information would you like?
B
BobLevine
May 22, 2004
You said you couldn’t register. What exactly does that mean?

Bob
NF
Neil_Faulkner
May 22, 2004
Error!
.. Sorry, this is not a valid serial number. Please check to make sure you have entered it correctly. If you have questions please see our FAQ or contact us.

This is my error.
NF
Neil_Faulkner
May 22, 2004
The CD came in a hologram-sealed white sleeve, with text on it saying CD liceince Key is on the CD readme file.

When I try to register the message above is as far as I get.
MM
Mac_McDougald
May 22, 2004
Meaning, you can’t INSTALL it, right?

The program was never distributed that way, the serial number is NOT on the CD in legal versions.

Is this an actual "silver" based commercial CD or a CD-R? Either way, methinks you’ve been had.

Mac
NF
Neil_Faulkner
May 22, 2004
I can install fine, I just can’t register.

The item number on Ebay is 3678536373.

Have a look and let me know what you think. P.S. you will need to be registered.

It appears to be a proper CD.

Can someone please confirm whether Adobe Photoshop 7 was EVER distributed in this way (maybe as part of a set), before I start to take action.
DJ
dennis_johnson
May 22, 2004
That CD is clearly not an official Adobe product. Notice that the image on the disc is the logo from PS 6, not 7. You’ve been had, friend.
MM
Mac_McDougald
May 22, 2004
My guess is poor Asian mass produced bootleg.

Mac
B
BobLevine
May 22, 2004
Neil,

You should report this to eBay immediately and if you paid by credit card, report it to them, too.

It’s flat out fraud.

Bob
NF
Neil_Faulkner
May 22, 2004
I have emailed the seller and asked for a full refund ASAP.
MM
Mac_McDougald
May 22, 2004
My guess is you won’t see 200 pounds back from that newby seller on his own volition. Has also been selling XP and Office XP, prolly bootleg also, even though he has feedbacks for them, go figger. This is second PS 7 he’s unloaded.

You are in UK also?
Did you (hopefully) use PayPal?

Mac
NF
Neil_Faulkner
May 22, 2004
I did use Paypal.

I am in th UK.

I can’t belive I’ve been had.

I’m gunna give him a while to respond, then take action.
MM
Mac_McDougald
May 23, 2004
I did use Paypal.

If seller won’t refund, approach PayPal fraud claim. If PP needs any more proof, just call Adobe customer support, see if you can get an email statement that the program isn’t legit.

Traditionally, PayPal would only kick back funds IF the seller leaves any in his account.But there is now a Buyer Protection thingie:

"PayPal Buyer Protection is an extension of PayPal’s Buyer Complaint Process. Under PayPal Buyer Protection, when you use PayPal to pay for a qualified listing on ebay.com, ebay.co.uk, or ebay.ca you are eligible for up to $500.00 USD of coverage at no additional cost. PayPal Buyer Protection covers non-delivery of items and items that are significantly not as described."

Mac
MM
Mac_McDougald
May 23, 2004
PayPal Buyer Protection

Whoops, seller has to offer it.
Of course, a reputable seller would make good on it himself, rather than let PayPal refund it (thus probably ending the seller’s PayPal account), so that probably doesn’t cover it.

So you’d be back to the Buyer Complaint Process, in which case I believe it’s like before, where the seller would have to have funds in his account for PayPal to pull.

But hopefully, all this is just speculation and the seller will make good, but he doesn’t have much of a track record on eBay yet, so I’m doubtful. Will keep a good thought,
Mac
L
LenHewitt
May 23, 2004
Mac,

Paypal’s rules are also different for customers outside the US – and offer far less protection to ‘overseas’ purchasers
MM
Mac_McDougald
May 23, 2004
I know, Len…I’ve done PayPal from almost the beginning, long before eBay bought it.
But the US and UK policies are now almost identical, even selling back and forth over the pond. And of course both buyer and seller in this thread are in UK.

One of the major diffs is still that you cannot add a surcharge for using PayPal in the US, but you can in UK.

Mac
NF
Neil_Faulkner
May 23, 2004
User has offered full refund.
MM
Mac_McDougald
May 24, 2004
Outstanding!

M
B
BobLevine
May 24, 2004
It will be outstanding when the seller SENDS refund.

Bob

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