PS 7 cannot read PS CS documents

R
Posted By
rachaelharwell
Jun 3, 2004
Views
340
Replies
3
Status
Closed
We create several monthly fliers in photoshop for print(yes it should be done in one of the other programs but thats another whole issue). The magazines & printer press all use ps 7, which we did until I convinced the boss we needed to utilize the other programs, so we purchased the new adobe software bundle-which apparently is also a new update. The 2 computers that version 7 is still installed on have both crashed, and the disks for 6.5 have been missing for at least a year. so we are stuck with CS.

The problem is that the magazine’s computer cannot open the files correctly-first we thought it was because it defaulted to 16b, so we resaved and red-labeled a new disk with the 8bit file saved…that made it a little better, except it is opening in black and white and gives an error. After holding for Adobe Tech Support for 20 minutes they told me as long as the new featues were not used in the files that v7 will open the CS. The deadline for the flier was 6/1, and now it will be the 4th at the earliest that they will have a working copy.

Has anyone else run into this problem? Is there a way to fix it? I looked into rebuying version 7, but it will cost more than i paid for the suite…

any info is appreciated.

Thank you,

rachael

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B
BLUDVLZ
Jun 3, 2004
What file format are you saving your CS docs in? Native PSD, TIFF with layers, Photoshop PDF?

Do you have the maximize compatibility option checked in your PS preferences?
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rachaelharwell
Jun 3, 2004
We were saving it as .psd, then tried ps pdf, but I just got off the phone for the 3rd time with tech support and it was our max compatability…apparently it defaults to never (which amazed my boss-why would you not want your file to be compatible?)…the 2nd time I called tech support they wanted $40 which i had to get authorization for, so the 3rd time i called with a cc but they didn’t want it that time…the 3 days we have been messing with it, plus the 3 red label cds, plus phone time & ld charges all for a default setting was lame-but oh well, hopefully this works!

thank you for your reply–i never would have known to check defaults for something like that… 🙂
CC
Chris_Cox
Jun 4, 2004
Max compatibility only includes a flattened version of the document.

If you are using documents that PS 7 could be expected to read (not too many channels, not too big, not 16 bit layers), then PS 7 will read CS files just fine — otherwise it will tell you why it can’t read the file.

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