If it says there has been a configuration change, then there has been some configuration change. That could be hardware, or a registry restore.
And if the hardware was the same, the automated phone automation should work just fine and not refuse (because it’s just a re-activation).
You need to talk to customer support, because something does appear to have changed, and the activation system thinks there is a good reason it shouldn’t activate your system.
Thanks for the reply … but when I say that there was no configuration change I am 100% certain that there was no configuration change … PhotoShop CS simply decided that there was and refused to allow me to run.
I already spoke with customer support, and they simply tell me that I _must_ have changed the hardware in some way and I just have to put up with it. But I most definitely haven’t (nor has the registry been restored). It’s a laptop with nothing external connected … except that I do occasionally use a CompactFlash card reader to transfer the images, but this was not being used at the times of the problems.
Out in the field, nowhere near a phone, having this sort of problem is not what I expect from very expensive software.
What’s worse, my desktop PC has failed, and I’m going to have to rebuild it … I guess I’m going to have to reinstall and activate-from-scratch. It’s getting sickening.
Are you really 100% sure the registry didn’t do a restore?
Something had to make the software think that there was a configuration change.
So there is no chance that there is a problem with the activation software? It’s perfect? Maybe what’s changed is in the activation software, not the device itself.
Of course, if a glitch occurs in the activation software, well now, that’s possibly a hardware issue too! Why did the glitch occur?
A case could probably be made against the particular computer as being at fault, but only if it falls between the seams in the fabric of acceptable, proven devices on the market. If so, who’s responsibility is it to correct? It’s not likely that all iterations of HW/SW combinations have been examined and found operational.
So far, I have not had to re activate, and I have made changes to the HW. Installing a new HD, re partitioning the old (made "C" smaller, the editing partition larger) and so far, so good.
Just the musings of an old product evaluation guy! 😉
Absolutely positive that there was no registry restore (at least as positive as I can be because I didn’t do one, and can see no reason why the system would have done so on its own).
In any case, the activation should be robust enough to weather something like this.
The only things that I can think of are (a) there’s a bug in the activation/detection software which is finding something changed that it shouldn’t or (b) something is being changed that the activation/detection software is picking up but which is "routine" or (c) it doesn’t like timezone changes, because that’s the only system changes that I could have been making (thinking about it, I wonder if that _may_ have been a common factor in the three reactivations)
I think that the only answer is to find a hack to get around it. A piece of software that disables itself when it feels like, without my having any control, is of no use to me.
I don’t know if it’s worth noting, but when I installed it on my _desktop_ PC, I got the "you have 30 days to activate" message suddenly appear about three months after it had been activated. It continued to appear for the next month … and when the 30 days had expired, it went away but the program continued to run.
Lawrence – there’s always a chance. But so far it’s always had a real change when it requests reactivation.
"So far it’s always" … I think that now needs changing <grin>
Gotty – no, not yet it doesn’t.
I’m afraid it does.
I genuinely am 100% certain that there was no change to hardware or a registry change between the PhotoShop session that worked, and the one that required the reactivation.
Imagine that you’re sitting with a laptop with nothing except the PSU and a USB graphics tablet connected and you shut PhotoShop down … a couple of minutes later, having done absolutely nothing else with the laptop, you run PhotoShop up again for another session and it comes up with the need to reactivate. Within the terms of "hardware change" or "registry restore" what could have happened in those couple of minutes?
So, this is a case where there has been no hardware change and it required a reactivation … so "always" is now no longer appropriate.
I suppose it’s always possible that something written to the registry or some automatic file process created a "real change", but it would be a routine process for the system and ought not to count. I should also add that this is a Compaq Evo N800v, with a very basic WinXP Pro installation, relatively little other software installed and no viruses etc.
the fact that this happens to anyones 600 dollar piece of software is a shame. this is a bad policy, as i’ve said from the beginning. enough from me on this. sorry.
dave
Gotty, can you tell us what applications or processes are running in the background while you’re using Photoshop, and perhaps list the items in your Startup folder?
There may be a clue there as to what may be causing changes to your registry.
Is there a particular method you are using to change your system clock that may be non-standard? (Grasping at straws here.) Is it possible you are somehow changing the year as well as the hour?
I made two entries to the "Piracy" thread. Was almost convinced that activation wasn’t such a dreaded thing. But now I’m back to thinking I would never buy S/W that required it. (My PS CS was purchased for me as a gift).
One of the posters here stated that they changed HDs and not required reactivation. I went from a 60 GB HD to a 120 GB HD. Reactivation was required. When the 120 GB had issued up a month later, did a complete format of the 120 GB and copied from the 60 GB back to the 120 GB again. Again, reactivation was required.
I never ran PS CS with the 60 GB HD in the machine while copying to the 120 GB the second time, but still had to reactivate. How come I had to, but others don’t? Is the reactivation thing flaky? If so, I wonder how it might mess up later on.
Tom Ireland
I have used System Restore twice (XPpro) and each time had to reactivate (one click…no calories burned) twice.
wrote in message
Are you really 100% sure the registry didn’t do a restore?
Something had to make the software think that there was a configuration
change.
And it’s completely 100% impossible that the activation software *might* have made an error and reported a change when there was none, right? But even if the registry did get restored, so what? This should not trigger the activation software because the machine is the same one. The bottom line is that Adobe and others have come up with an imperfect way to detect an illegal installation, a way that causes great inconvenience for some users. They should have decided that, since the activation technology was so flawed, that they would not subject their customers to it.
I have nothing against activation in theory but it has to be implemented in a more reliable way than it is today. The old idea of having a unique serial # enbedded in each CPU would be one approach – although I know there are serious objections to this idea based on privacy concerns.
Peter Aitken
wrote in message
I have used System Restore twice (XPpro) and each time had to reactivate
(one click…no calories burned) twice.
That’s great, but first off all a system restore should *not* require reactivation because the software has not been installed on a new machine. Second of all, just because the process worked smoothly for you and many others is not enough – I should work smoothly for 100% of people. If it does ot, which is obviously the case, Adobe should abandon it.
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Peter Aitken
Remove the crap from my email address before using.
Just wanted to corroborate Gotty’s problem. The same thing has happened to me 3 times in the past where I shut down PS and relaunch a couple minutes later only to have PS tell me that the computer configuration has changed and that I need to reactivate Photoshop.
Now, that being said, online reactivation has always worked. Never had to call tech support for a manual code.
What I have noticed is that in every instance that this has happened, all my prefs for all my Adobe Software (Photoshop, InDesign 2, InDesign CS, Illustrator 10, Illustrator CS) have also reset as well. Don’t know if it’s a corollary factor or not, just something that I’ve noticed.
While my situation was admittedly more likely to prompt a reactivation need than what Gotty encountered, I’ll just repeat that I too had a similar problem in the past with my laptop. I speculated as to whether a modular component change might’ve somehow played a factor in the scenario, but felt that highly unlikely. At the time, someone from Adobe commented that changing out modular or external components would not affect reactivation. Although inclined to agree, I don’t rule out such a possibility.
The problem I encountered was that I created a system image of my laptop, then reverted to an older image of the system (PSCS not in that image) as part of some troubleshooting I was doing. After deciding not to use the old image, I returned to the more current image which did include PSCS. Since PSCS had not been launched and the boot sector of the hard drive had not been manipulated by these image restorations, returning to the more current image should have been 100% transparent to PSCS. However, not only did it prompt me to reactivate, but it also denied my reactivation attempts by internet and phone. A phone call to Adobe for personal assistance found that I was calling outside of normal business hours and thus I had to wait until the following Monday to call for assistance. Once done, assistance was provided quickly and with no concerns expressed as to the legitimacy of my activation. The rep merely suggested that apparently the activation process detected that I had a new hard drive in my system, which was not the case. Even if a new hard drive had been the reason, changing out a drive should not be a sufficient reason in and of itself to prompt reactivation. Reactivation should be based upon hardware IDs of 5-6 hardware components and should only be required if perhaps 3-4 of those have all been changed concurrently.
Gotty’s experience is no surprise, but that it would reoccur 3 times is interesting and discouraging.
Regards,
Daryl
Well, I have a new HD and no activation prompt occurred. Also, I have auto clock reset and that hasn’t. caused any re-activation. Finally, I also did a sweep of the registry for dead items, of which there were several but no Adobe, and again, no re-activation necessary.
Makes me more suspicious of HW/SW incompatibility in certain instances, from certain vendors.
Again, some people must reactivate while others don’t. Such inconsistencies make me think the activation algorithm has issues that need to be corrected by Adobe.
Also, again, more tales of people being denied the right to use their software until Adobe is open for business. Granted, Adobe’s hours of operation shouldn’t be as liberal as say, a convenience store’s, but then again, you don’t pay $600.00 USD for a gallon of milk at the 7-11. At least not yet. 🙂
Tom Ireland
In response to Dennis Johnson’s message … there’s nothing running that thousands of people aren’t running. Checking through the startup folder and the registry run entries, there’s basically just Adobe Gamma, Wacom Tablet, Acrobat, Epson Status Monitor and the usual WindowsXP stuff.
In any case, no competent software should be baulking at anything and refusing to run putting anyone through hoops just because something unexpected has happened!
The question has to be what could PhotoShop’s Activation software be checking in the registry that _any_ other software would be likely to change?
As for changing the date … nothing non-standard … just changing the time-zone as I travel across the Atlantic and back. But again, the software should be robust enough to handle anything like this.
I agree with Daryl that the activation software should be sensible and be checking a representative collection of hardware IDs.
However, although I initially had no problems with XP and then PSCS’s activation concept, I now seriously question the whole ethic (and legality) of activation.
Imagine if all the other software manufacturers did it … on my desktop I have something like 20 major applications, and many more minor applications. If I do some PC reconfiguration and all applications now decide that they need re-activating I could spend two days on the phone getting the PC up and running fully.
Didn’t someone else here have activation problems by doing that?
As for changing the date … nothing non-standard … just changing the
time-zone as I travel across the Atlantic and back.
Minor rant follows:
It is probable that Adobe have figured the occurrence of this sort of issue into the equation before starting the Activation policy, and that they then decided that having a minority of users experience major frustration was a price the company was willing to pay to support their bottom line.
Unfortunately for people in Gotty’s position, there is no guarantee that the software will actually work as expected, so there is little recourse other than to use some other product if no solution can be found here.
I am not a supporter of the Activation policy, and this thread is an example of the reasons why.
BLU – that would be evidence of a registry reset.
Dennis – we did think about most of this, and worked hard to be sure it wouldn’t cause problems even for a minority of users.
I agree with Dennis that there may have been a decision (conscious or otherwise) to accept that some people would have problems.
I actually work for one of the world’s leading broadcasters, and we have a huge investment in Adobe products. However, while these activation problems are with my own copy that is for personal use, and which I paid for myself, these experiences (not just mine, but those elsewhere) are prompting serious questions at a fairly high level … if Adobe can screw this up so badly at this level, what are they doing with the enterprise solutions.
volume corporate licences don’t require activation, when ironically (in my experience) that’s where most of the pirated copies come from.
Yes, I know that our corporate licences don’t require activation. But I also know that problems like these change perceptions in those who make the purchase decisions.
And I’m one of the "good guys" here in that I forked out my own money to buy a legit version … and I’m being punished for it.
Finding this discussion has been an eyeopener. I work with three people who use potoshop and we all uopgraded to CS at the same time and we all have some difficulties with activation very like those mentioned by gotty.
I use a removable harddrive and photoshop insists on reactivating whenever it is run with the drive not connected. I dont have same problems in getting the reactivation to happen thogh but one of my associates has a real nightmare and so far has had to reactivate more than 10 times.
one colleague was working in the australian bush doing stills for a realty tv show and it stopped working while he was out there. He was nowhere near a phone for most time, other than a satellite phone about a days drive from where he was, so reactivation was not an option.
If he hadn’t taken some precations {like keeping earlier ps on his laptop} it could have cost him dearly {he estimates the cost would have been 40000 dollars and he would not hesitate to have sued adobe for recovery}
I think adobe will seriouly regret their activation policy
I have 2 externals. They usually are not on, unless I need to retrieve or store long term items. Activation is not invoked anytime.
Which again leads me to question the activation scheme and it’s testing.
I have no doubt as Chris says they gave it much thought. No matter, field reports in the best laid schemes come back looking like the designers, evaluators and production all have egg on their face.
Goes with the territory.
Chris, does Adobe have any kind of follow-up group looking at these reports? If so, are they merely taking a statistical perspective to them?
Your friend wouldn’t have stood a chance in any court I can think of.
There is no guarantee that the software will work on every system.
Bob
There seems to be an echo in here…I said that very thing several posts back.
Not only do they not promise it will work, Adobe is not responsible for any attendant loss resulting from the use of their software. The only recourse one has is to dump the product and use something else.
Somethings bear repeating, I guess.
Anyone who thinks they can sue a software company for damages and win is simply suffering from delusions.
Bob
while i’m not a legal person I do know his legal advice was that it could be winnable under uk trading and uk contract legislation.
My understanding is that it wouldn’t be about software being guaranteed to work on evry system {which it clearly cn’t be) but the fact that it was an inbuilt mechanism intended to disable the software. Cases like this have been won in the uk before now.
That’s not to say hed have won but it may have been worth looking into.
I’m sure the Adobe lawyers have put wording into EULA to make sure that that there was no case.
Don’t get me wrong here. I think it stinks that anyone is having a problem with this, but there’s simply no legal remedy to be had.
Bob
it’s not that the sw doesn’t work on the machine, just that it decides to stop working whenever it wants AFTER giving the appearance that it works fine. IANAL.
Hi, Alan. I wonder if you’re talking about the "dodgy dongle" case.
If I recall correctly, a company had protected its software using a hardware dongle and a number of people had problems with the dongles not working after a while. The legal action was based on the lack of "due diligence" in ensuring that anyone buying the software had a legal expectation that it would work under the terms as described in the license agreement, and that the company had failed the test in that there was an apparent flaw in the dongle design which disabled the software through no fault of the end user.
The remedy sought was something like the cost of lack of productivity until a replacement dongle had been supplied. But I thought that the case had been settled out of court.
Bob … in the UK it is not possible for a EULA to remove legal rights and responsibilities. Indeed it is a criminal offence to attempt to do so (which is why EULA’s sometimes include phrases like "does not seek to limit rights under law", or "is void where prohibited by law")
It’s reasonable to add restrictions based on the fact that software is licensed on the basis that it may not perform as described. But when the software deliberately disables itself due to no fault of the user, the equation is different. It’s roughly the same as a "denial of service" claim.
But I would still imagine the onus would be on the user to prove that he/she hadn’t done anything to set off the (re)activation.
I’m not a lawyer and I don’t even play one on TV but I still don’t think it would be possible to win such a suit.
Bob
Since you can’t prove a negative, proving that you had not done something is not really possible. In any case, in a civil case like this it would be as much up to the other side to demonstrate that you had done something.
However (and I too am not a lawyer, although I deal with them fairly frequently) it’s more a case of showing that you had done something that was unreasonable in terms of using the software. Or, turning it round the other way, if you did have to prove that you had done something that set off the reactivation it would be a case of proving that you had done something unusual and not part of the normal day-to-day common usage of the computer.
In the UK there is also legislation about "unfair contracts", and if a license’s contractual condition required you to avoid doing things which would otherwise consider as being "normal" otherwise the software would disable itself, I don’t think it would be difficult to void the license conditions (this is fairly well tested in the UK courts).
But it’s difficult to really be sure. And regardless of the legal position, it cannot do a company much good to have it turn off individual copies of the software on what seems to the user like a "whim", irrespective of the remedy of allowing reactivation. In my case, this will be the last time I will ever buy Adobe products and it seems that I am not alone in this. Adobe probably don’t care, though, because the personal user is probably not where their money comes from, and most corporate users probably won’t care much.
The only way I think that re-activation would be acceptable would be (a) to allow a sensible mechanism for monitoring hardware changes and (b) to allow a period of 30 days grace from the point at which re-activation is required.
I just read this thread on re-activation. I find it appaling that Adobe puts these kind of "stones" in the road of professionals using this kind of most expesive software.
I had just ordered my copy of PS CS. I will cancel that order immediately and stay with PS 6.0. To hell with these kind of practices.
I do hope this practice will loose them more customers than they try to secure. It is always bad to run a business by laywers!
Sincerely Hans-Georg
Hans-Georg. Since I posted my message I have been reading that Photoshop CS also writes to the boot sector on the hard-drive (no software should ever do this, it is not an aread for applications to write to) and it also loads special spyware that cannot be disabled.
So, it’s not just contract law in the UK that Adobe may be challenging but also the Computer Misuse Act.
Until Adobe stops playing fast and loose with systems that are not theirs to play with, I can see more and more people refusing to buy it.
If I’d known what I know now, I certainly wouldn’t buy it. And I now read that several major users are now thinking the same way. I think Adobe seriously shot themselves in the foot with all of this.
And they will eventually regret it.
PCs (and yes, Macs too), are flaky at best. I have been considering formatting my 120 GB HD and copying the 40GB back onto it to correct some issues with the 120 GB. However, PS CS will demand yet another reactivation. Until I get my machine the way I want it, this might be a continuous effort. I’ve considered removable HDs for my PC to facilitate this process, but will surely still have to reactivate, so I’ve been watching this forum.
Folks are talking legal battles. Adobe should lend an ear to this. Not for fear they’ll get cleaned out by a lawsuit, but from where the talk on the street is headed. A bad rep can take years to overcome.
If you discover the 100 rolls of film you shot on Mars was defective, the film manufacturer would offer to replace the film or refund the cost, but not the expense of the trip. Even if they knew the film was bad and didn’t do anything to stop it shipping.
Enough people have had issues with activation. A lack of corrective action by Adobe might soon earn them a street slogan of "Photoshop. The standard of professionals… but only when it works".
Gotty Enders has a brilliant solution. Allow 30 days for reactivation. This would help the folks who work in the middle of nowhere to bring us those fantastic nature photos! But how about one better to calm Adobe? Make it so you must reactivate through the normal ways after the 30 days. Thus, you couldn’t continually avoid activation, but would get a month to get to a phone.
Just a comment, and observation, and a suggestion.
The only street where the talk matters is Wall Street.
Adobe’s stock is flying and sales of Creative Suite softare are excellent.
This doesn’t diminish the problems that a vast minority are having, but it shows that most people aren’t having any at all.
Bob
I feel I have to add my two cents to this thread.
First, Adobe bent over backwards to make sure that my version of Photoshop CS is running for me, and for that I am very grateful. It is an excellent program, and a huge improvement over previous versions.
But, the fact that it is honest, legitimate users who are having problems, and not the crooks that activation was designed to thwart, proves that the activation thing is doing the opposite of what it was intended for.
Also, someone pointed out in an earlier message that if more programs start using the same activation thing, then it could take a very long time to get back up and running if you have a lot of those programs.
Adobe has said that they are considering adding the activation thing to the rest of their programs, which would place a real burden on anyone with multiple Adobe programs on their machine.
Again, I am very grateful to Adobe for helping me, and I have had a very good experience with their support people. I also appreciate all of the Adobe programmers who monitor these forums and try to help us out, but someone needs to come up with a scheme that thwarts the criminals, not the honest users.
Sorry to everyone at Adobe, I feel guilty for posting this because you have been so helpful to me, but I still disagree with the activation thing.
I like the multi day thing. 30 days might be too long, but 7 days… hmm… then final lockout requiring a phone call.
Adobe’s stock is flying and sales of Creative Suite softare are excellent. This doesn’t diminish the problems that a vast minority are having, but it shows that most people aren’t having any at all.
I wonder how much of that is corporate volume licence as against the individual activation-required software.
30 days might be too long but 7 days… hmm… then final lockout requiring a phone call.
Depends on where you are Dave. Many photographers are out in the wilds for far longer than that I would say.
Personally I haven’t had any problem with Photoshop but that doesn’t say I never will. My feeling is that the activation model Adobe is using has some difficult-to-predict flaws. Had they used the Microsoft-type model, then I would be much happier. I’ve never had to reactivate Office or XP, even after several hardware changes whereas the sensitivity of Photoshop is worrying – system restore or, it seems, changing time zones and it requires reactivation. And the fact that there is no backup manned phone line for out of office hours denied activation emergency is a disgrace I think.
I’m not sure but your problem may be linked to a piece of spyware called Adobe LM Service that PhotoshopCS installs on your machine which apparently monitors your machine and allows Adobe to disable your program for whatever reasons they deem appropriate. I have just discovered this on my machine and am looking for ways to disable it. I paid for software, not privacy invasion. I am posting a separate message on the subject to find out if other PS users know more about this.
John, stop spreading lies. That’s the activation service.
In addition to this thread I just read through Adobe’s Support Knowledgerbase topic "Troubleshoot activation errors". This clearly indicates that the so called activation service deeply interferes with disk structures and the operating system. A well designed software should never do this. The steps Adobe suggests to go thru in case of problems can put an incredible burden on the user Examples: Delete DAT files, Reformat hard disk and install only Windows and Photoshop and then one by one re-install the other programs etc
Obviously they have to protect their property but it is appalling to put the burden on the honest customer (who is obviously the easiet target!0 They say they loose an estimate $700mio/year because of piracy. That is what percentage of their annual sales?
Saying the most people do not have problems does not mean anything.
katherine,
But, the fact that it is honest, legitimate users who are having problems, and not the crooks that activation was designed to thwart, proves that the activation thing is doing the opposite of what it was intended for.
The crooks and pirates are having plenty of problems. They just can’t come out and say I’m a crook/pirate and my version of Photoshop doesn’t work right – fix it!
Interesting thread.
I purchased Photoshop CS for my newish laptop computer about three weeks ago, but hadn’t gotten around to activating it until this afternoon. The initial activation was quick and painless over the internet. Subsequent to activation, I edited a few pictures (say, 10-15) and saved them to disk. I fiddled with a few other pictures and didn’t save them. I created a two new folders and a couple of sub-folders. I checked my e-mail. I did some web surfing. I burned three CD’s. The first CD failed, so I had to repeat it.
I then shut the computer down [it may have gone into sleep mode a couple of times before this] and took it with me to visit some people. At my destination I booted the computer back up and fiddled with one of the CD’s I had written earlier and added another file. I then tried to add several more files. The CD failed at that point and the system automatically tried to recover it and seemed to hang on that task. The system went into a suspension mode a couple of times during this whole process.
The reason for all this inane detail: I then went to use Photoshop, and got a message telling me that my "computer’s configuration seems to have changed since the time this product was activated" and that I need to reactivate it. This was, needless to say, quite a shock, as I had done *nothing* to the system except create some new JPEG’s and a couple of folders and burn a few CD’s in the ca. 8-9 hours since I had initially activated the software. (I hadn’t seen this thread yet.) I had not touched hardware, disk partitions, connected or disconnected any drives, *anything*. I just used my computer in a way that would appear to be quite common for PS users of all sorts…
It was also extraordinarily inconvenient as I had no internet access at the time and using the telephone was not really an option under the circumstances.
What happened? Did my failed CD-burning attempts set off a hair trigger in the Photoshop activation system? (Note that, as others seem to have also experienced, my Microsoft Office products weren’t in the least bit perturbed and continue to run without needing to be reactivated.) How many times can I re-activate before it becomes a problem if this sort of thing continues? (Would I eventually have to call and talk to a person during business hours?)
I had read many complaints about the PS CS activation requirements, but most of them seemed to be a bit overblown. I doubt no longer that this is truly a scourge — right now PS CS looks like the most unreliable piece of software I’ve ever used. If pretty much anything can trip the hair trigger and render a *very* expensive piece of software completely inoperative (as has been often pointed out, one is not always connected to the internet or near a phone), this is entirely unacceptable. I can’t say I blame those who stuck with earlier versions or move to other programs to avoid this insanity.
I do have a related question now. Unfortunately I could not cancel my pending order for the PS CS upgrade, it had already been sent out when I phoned. (Strange enough, in the past I used to look forward to new versions and was ancious to try them…) I have a dual disk system. I plan to install CS on my second hard disk and keep PS 6.01, I am currently using on the first hard disk, together with WIN XPpro.
Maybe I will never have a problem with re-activation, or maybe Adobe will change its philosophie. But in case I do have problems, I guess I can still use version 6, without re-activation CS. Or does it also block the other versions of PS one may have on the same computer.
Hans-Georg
Installing CS will have no affect on 6.0.
Bob
LOL – I found this forum by just this one thread. I am super happy t be here – but let me tell you what happened to me – over and over an over.
The same thing as the topic poster – I got the ‘configuration ha changed message’ only the first time it happened to me – I was at church meeting with a couple who were interviewing me to shoot thei wedding. As a new photographer – I was already embarrassed enough but now I could not show them my photo portfolio and how I retouche shots. The ‘reactivate’ screen came up – so I tried to call from m cell phone and went through reading her the numbers and typing the ne one – and it would NOT work. Kept getting an ‘invalid number’ message I finally had to hang up. I lost the wedding job – maybe it was o wasn’t because of that – but I called again from my home phone.
Same thing – finally, an expert tech came on and had me delete CS, the try to reinstall. Same problem. Then he had me go into the registry which was very nerve wracking and make some deletions. It worked, was able to reinstall and activate with the tech.
But that was only the first of many times. Finally a tech told me t use an ‘uninstall’ program that would erase all the ‘left overs’ and t delete CS this way before I called again.
That worked also – but everytime it happens – I lose all my presets and plugins and have to reinstall all of them. Needless to say – th brushes I create are also gone. Because I have to do a TOTA uninstall in order to remove all the stuff. Otherwise the new instal acts as only a ‘repair’.
I have considered upgrading to CS2 – but I really don’t have the money And, now, I am so agravated with Adobe that part of me doesn’t eve want to buy any more of their products.
This really IS a glitch! A bad one.
Sorry to unload on everyone my very first post
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