How are you opening the files? Via the File>Open menu, via double-click or via drag-and-drop?
Are the appropriate .psd file extensions added to the end of the file name? (Depending on how you’re trying to open the file, this may be necessary).
HOW are you sending them?
Via email? Over a network?
they are send to me on cd’s. i finally realized what was happening, the person on the other end sending the files was adding "." in the middle of the names creating odd files extensions. (ie. file name rice_cha.ir — should be just rice_chair but they add a "." before the "i" therefore my file extension is then .ir. people i tell ya. thanks for the help.
Actually, it may also have to do with the way they burn the CD.
Seems their filenames get truncated to the good old DOS (8.3) limit and since they did not put an extension to begin with, the burning software just ads the dot in. tell them to check the options when burning ISO 9660 CDs
In other words:
Original filename: nice_chair
"truncated" name: nice_cha.ir
If the original name had been: nice_chair.psd
The truncated name would be nice_ch~.psd
This happens to files burned to cd off my Mac using ISO 9660 when outputting to the Fuji Frontier kiosk at my local Walgreens.
They never have any problems printing my Mac jpegs as long as I burn the cd in ISO 9660 just the names get truncated like Rene said.
Tim,
I am not in front of a Mac right now, but I will try and get you the info to avoid filename truncation tomorrow.
Allright, here it is:
Choose ISO the 9660 format
Click on Select
Click on Settings
Format should be CD-ROM XA and Naming should say Allow Macintosh Names