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I am posting here because it’s the Adobe group I sub to with the most posts (Photoshop’s practically deserted these days).
Right here’s the scenario. I used both PS and Acrobat yesterday without issue. Turned the system off and went to bed. Have just turned system back on now and fired up Acrobat to edit a form I started constructing the other day.
Should add at this juncture that I am running XP Pro SP2 and I *DO* have admin rights (this is *my* system, no one else uses it) and I activated the application when I purchased it six weeks ago and, up until just now, it was running fine.
This is the error that greeted me when I fired up Acrobat (obviously, because this is the CS, I receive an identical error whatever application I attempt to run)
"Adobe Activation
You are not allowed to continue because your account does not have the proper privileges. Please log in using an account with administrator privileges and try again."
So, just for laughs, I logged into the ‘hidden’ admin account (the one accessed by hitting C-A-D twice) and tried again. Same error. I have completely removed and reinstalled the Suite. Same error.
WTF is going on here? No changes have been made to the system (unless you call switching it off a change).
Any clues? I called TS and spoke to a guy called Alain (he was obviously French) who told me to use System Restore. I don’t have it switched on and I told him this. His reply?
"Why can you not switch it on and then use it?"
"Because there would be no restore points."
"What are restore points? I don’t understand…"
And so it went on for nearly 30 minutes. He has now sent me an Adobe ‘knowledge’ base article telling me how to resolve the issue. Guess what the solution is…?
S
C
R
O
L
L
D
O
W
N
That’s right – format and reinstall!* I mean, I could have figured out that would work! I didn’t need some crazy frog to tell me that!
So, apart from the obvious, has anyone any ideas?
Thanks
Miss T.
*But, somehow, I knew you knew that was coming… ;o)
Right here’s the scenario. I used both PS and Acrobat yesterday without issue. Turned the system off and went to bed. Have just turned system back on now and fired up Acrobat to edit a form I started constructing the other day.
Should add at this juncture that I am running XP Pro SP2 and I *DO* have admin rights (this is *my* system, no one else uses it) and I activated the application when I purchased it six weeks ago and, up until just now, it was running fine.
This is the error that greeted me when I fired up Acrobat (obviously, because this is the CS, I receive an identical error whatever application I attempt to run)
"Adobe Activation
You are not allowed to continue because your account does not have the proper privileges. Please log in using an account with administrator privileges and try again."
So, just for laughs, I logged into the ‘hidden’ admin account (the one accessed by hitting C-A-D twice) and tried again. Same error. I have completely removed and reinstalled the Suite. Same error.
WTF is going on here? No changes have been made to the system (unless you call switching it off a change).
Any clues? I called TS and spoke to a guy called Alain (he was obviously French) who told me to use System Restore. I don’t have it switched on and I told him this. His reply?
"Why can you not switch it on and then use it?"
"Because there would be no restore points."
"What are restore points? I don’t understand…"
And so it went on for nearly 30 minutes. He has now sent me an Adobe ‘knowledge’ base article telling me how to resolve the issue. Guess what the solution is…?
S
C
R
O
L
L
D
O
W
N
That’s right – format and reinstall!* I mean, I could have figured out that would work! I didn’t need some crazy frog to tell me that!
So, apart from the obvious, has anyone any ideas?
Thanks
Miss T.
*But, somehow, I knew you knew that was coming… ;o)
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