Program Error / Major Problem / Help!!!

CG
Posted By
Charles_Grubbs
Jun 21, 2004
Views
445
Replies
6
Status
Closed
Hi, I create an ad for a small grocery store each week and just updated to Photoshop CS, I run Windows XP Pro; a Dell Precision 330 Workstation, 1.5 Ghz Intel P4 processor, 1500 MB Ram, and two huge hard drives. I created a new file 17" x 11" and started building my ad by importing logo’s, header’s, and other files I had created in Photoshop 7 in the PSD format, it would rebuild the fonts when importing and look just fine…then I started bringing in new files, such as photos and using Photoshop CS to add type and such. I save very often to avoid lossing hard work, and I’m on a deadline with only a day and a half to get the ad ready for print….I had saved the file a few times and when saving Photoshop froze and kinda freaked, it would not respond, and when I clicked on file it would look like the name file would kinda vibrate…it didn’t shut down the computer but it wouldn’t respond and so I had to shut it down and restart the computer. I opened Photoshop CS back up after restart, it had not saved the last file I saved, it also would not open the last saved file of my ad, and would give me this error message; "Could not complete your request because of a program error.", and what’s worst is that I tried to open up other ad’s I had created in the past and it gives me this same error….I was lucky enough that I could open the file back in Photoshop 7.1 and finish my work this weekend to make the printer deadline…I hope someone out there can give me some idea what to do….the ad’s were saved in psd format and also in tiff format and also in pdf format but would not open any of them? I can’t figure it out, its like it blacklisted all my ad’s, not just the one I had trouble with, all the ad’s won’t open….it will open other files, it just won’t open the store ad’s that I had worked on in Photoshop CS….I did check and it would open an ad that I had created a few weeks ago, just not the last two ads and I assume that its because I worked on them or used them before the crash? Help!!!

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DM
Don_McCahill
Jun 21, 2004
I can’t help you with the problem, but will offer a tip. Rename your file every time you save. Call it filea.psd the first time, then filec.psd the second time. This way, if a crash happens during save, you will only lose the last version, not everything.
DM
dave_milbut
Jun 22, 2004
reset your prefs per the faq

Mathias Vejerslev "How to delete/reset Photoshop preferences" 5/29/04 12:33am </cgi-bin/webx?50>
L
LenHewitt
Jun 22, 2004
Charles,

I have edited your message to break up the long block of text, which was very hard to read onn screen.

Please take a look at:

LenHewitt "How To Get Help Quickly" 5/21/04 1:30am </cgi-bin/webx?50>
P
Phosphor
Jun 22, 2004
Thank you, Len.

So guess I’m not the only one who finds it easier to read now.

I gave up on it last night because it was all one giant brick.
L
LenHewitt
Jun 22, 2004
Phos,

I gave up on it last night <<

I gave up on it this a.m. in the NR – That’s why it got edited!
EC
emerson_carrillo
Jun 24, 2004
hi,

have a toshiba Latop, and i used photoshop6 and then moved on to 7. I never hard ANY kind of problem with any….till….

yesterday i installed the NEW acrobat reader (gr8 version i might add), and a macromedia studio FULL (Dreamweaver, fireworks, freehand and flash). This morning i tried to run PS7 and it gave me an error. i came to work and installed PS CS and ran it and it gave me the same error, but the thing is IMAGE READY runs fine….with PS7 and CS while is it ‘booting’ after it reads fonts and somethign else it gives this error:

"Unable to continue because of a hard ware or system error, sorry btu this error is unrecoverable"…

any one ever get that, its the first time i see that error, never in 3 years have i seen it. On my laptop PS7 was running fine till i installed those programs………those PS7 and CS and any compatability problems with these programs?

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