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152
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Closed
I’ve installed PS CS2 and have two problems.
1. The Help files don’t work (see error message below).
2. I cannot open old Photoshop (*.psd) files. All other files open just
fine. A message says: Could not complete your request because the file couldn’t be found (yet, immediately after I click on the filename, a thumbnail of the file shows on the screen).
Here are the error messages I get when I install the program:
1. Help Startup Error; Adobe Help Cannot Start; Model Subsystem Returned This Error: 1
2. Error; The Operation Could Not Be Completed.
3. ahc.exe – Application Error; The instruction at "0x00964a4d" referenced memory at "0x00860b08". The memory could not be written. Click OK to terminate the program.
I found references to both problems on Adobe’s web site – but, to me, the solutions are not very clear as to what to do. Also, I found an Updater named PCCS2 Updater and ran it – but it didn’t help my problems.
I found that there are absolutely no files in Program Files/Adobe/Adobe Help Center/AdobeHelpData/Packages. I don’t know, where on the Adobe site, to get these files. Adobe Support references a "fix" file – but I can’t find it.
The other problem seems to be addressed at
www.adobe.co,/support/techdocs/331269.html – but I can’t follow the solution. The instructions are not clear at all to me.
Can someone help?
1. The Help files don’t work (see error message below).
2. I cannot open old Photoshop (*.psd) files. All other files open just
fine. A message says: Could not complete your request because the file couldn’t be found (yet, immediately after I click on the filename, a thumbnail of the file shows on the screen).
Here are the error messages I get when I install the program:
1. Help Startup Error; Adobe Help Cannot Start; Model Subsystem Returned This Error: 1
2. Error; The Operation Could Not Be Completed.
3. ahc.exe – Application Error; The instruction at "0x00964a4d" referenced memory at "0x00860b08". The memory could not be written. Click OK to terminate the program.
I found references to both problems on Adobe’s web site – but, to me, the solutions are not very clear as to what to do. Also, I found an Updater named PCCS2 Updater and ran it – but it didn’t help my problems.
I found that there are absolutely no files in Program Files/Adobe/Adobe Help Center/AdobeHelpData/Packages. I don’t know, where on the Adobe site, to get these files. Adobe Support references a "fix" file – but I can’t find it.
The other problem seems to be addressed at
www.adobe.co,/support/techdocs/331269.html – but I can’t follow the solution. The instructions are not clear at all to me.
Can someone help?
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