HELP@from anyone who can.

In article ,
"nancyc" wrote:

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

I assume you’re using a windoze machine?

Which version of PS are you using 8 or 9?

I can search my WinXP PC for the _ISource22.dll file if that will help.

"nancyc" wrote in message

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

There are a couple of Google references – is it possible the dll file is from
Atalasoft’s ImgX
Try this search –
http://www.google.co.uk/search?hl=en&q=%22_ISource22.dll %22+error&btnG=Search&meta=

Stewy wrote:

In article ,
"nancyc" wrote:

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

I assume you’re using a windoze machine?

Which version of PS are you using 8 or 9?

I can search my WinXP PC for the _ISource22.dll file if that will help.

Yes, I am using Windows XP. Photoshop CS2 -9. I certainly appreciate your looking ofr the _ISource22.dll file, but I think my problem might be beyond that…..since doing my several re-installs, I can’t even get Photoshop to open ("not responding"). I also have lost all my system restore points so that’s not even an option. Do you think I should uninstall the whole Creative Suite, and reinstall it, since just doing so with the Photoshop piece didn’t do the trick?
Stewy wrote:

In article ,
"nancyc" wrote:

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

I assume you’re using a windoze machine?

Which version of PS are you using 8 or 9?

I can search my WinXP PC for the _ISource22.dll file if that will help.

In article <44dc6f6f$0$2956$>,
says…

"nancyc" wrote in message

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

There are a couple of Google references – is it possible the dll file is from
Atalasoft’s ImgX
Try this search –
http://www.google.co.uk/search?hl=en&q=%22_ISource22.dll %22+error&btnG=

Search&me

ta=

It appears from the fine Google work that Harry did, that you might be running Atlasoft on your machine. Are you aware of this? Have you tried an uninstall of that software?

If PS is instructed to call certain plug-ins, and they are corrupt, or missing files, PS will not start. Do you get a Splashscreen, when you attempt to launch PS? If so, there is a small line of text (I always wondered what 1pt type was for, when I was in design school – now I know <G>) that updates, as various aspects of PS are loaded. Often one can monitor what is being loaded, when the crash/no load occurs. If you get the Splashscreen, watch that line of text and make notes about what PS is doing, especially just before you loose the Splashscreen.

I’ve done a system search on all of my PS equipped computers and do not have a ISource22.dll file on any of them. This is obviously NOT a PS .dll, and must come from some other source.

A totally clean install (after doing an uninstall, then a removal of all folders in PS (after a backup, of course), should get PS up. Now, you may have to look at the Registry to see where/when the ISource22.dll file is called. If you have to hack the Registry, make sure that you back it up to the nth degree.

Hunt

Thank you Hunt,
After spending two whole days, on this….
I ultimately did a complete uninstall of Creative Suite and reinstalled it. It "kind of" solved it. By that I mean that now when I open Photoshop it gets hung up on some missing files, however its no longer the same _ISource22.dll one, (more later on that). I’ll hit "OK" and it continues to load. The total time it takes to load Photoshop is about 5-6 minutes, sometimes more, but at least I’m able to work.

I did a lot more digging around about that elusive _ISource22.dll file….I hadn’t loaded Altasoft…didn’t know anything about it, however, I did learn that particular file is also part of Photo Pos Pro, a shareware program I had on my computer for a very short time…I downloaded it again, just to get that file in case I had trouble again)

So here I’ve got this brand new computer with all the bells and whistles and its slow as molasses.
I do thank you very much for your help in getting me up and running again….at least for the time being; I have no idea how long this will last, but at least I think I can finish my work this weekend….thanks again.
Nancy
Hunt wrote:

In article <44dc6f6f$0$2956$>,
says…

"nancyc" wrote in message

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

There are a couple of Google references – is it possible the dll file is from
Atalasoft’s ImgX
Try this search –
http://www.google.co.uk/search?hl=en&q=%22_ISource22.dll %22+error&btnG=

Search&me

ta=

It appears from the fine Google work that Harry did, that you might be running Atlasoft on your machine. Are you aware of this? Have you tried an uninstall of that software?

If PS is instructed to call certain plug-ins, and they are corrupt, or missing files, PS will not start. Do you get a Splashscreen, when you attempt to launch PS? If so, there is a small line of text (I always wondered what 1pt type was for, when I was in design school – now I know <G>) that updates, as various aspects of PS are loaded. Often one can monitor what is being loaded, when the crash/no load occurs. If you get the Splashscreen, watch that line of text and make notes about what PS is doing, especially just before you loose the Splashscreen.

I’ve done a system search on all of my PS equipped computers and do not have a ISource22.dll file on any of them. This is obviously NOT a PS .dll, and must come from some other source.

A totally clean install (after doing an uninstall, then a removal of all folders in PS (after a backup, of course), should get PS up. Now, you may have to look at the Registry to see where/when the ISource22.dll file is called. If you have to hack the Registry, make sure that you back it up to the nth degree.

Hunt

In article ,
says…

Thank you Hunt,
After spending two whole days, on this….
I ultimately did a complete uninstall of Creative Suite and reinstalled it. It "kind of" solved it. By that I mean that now when I open Photoshop it gets hung up on some missing files, however its no longer the same _ISource22.dll one, (more later on that). I’ll hit "OK" and it continues to load. The total time it takes to load Photoshop is about 5-6 minutes, sometimes more, but at least I’m able to work.
I did a lot more digging around about that elusive _ISource22.dll file….I hadn’t loaded Altasoft…didn’t know anything about it, however, I did learn that particular file is also part of Photo Pos Pro, a shareware program I had on my computer for a very short time…I downloaded it again, just to get that file in case I had trouble again)
So here I’ve got this brand new computer with all the bells and whistles and its slow as molasses.
I do thank you very much for your help in getting me up and running again….at least for the time being; I have no idea how long this will last, but at least I think I can finish my work this weekend….thanks again.
Nancy
Hunt wrote:

[SNIP]
I’ve not heard of Photo Pos Pro. Any idea of how it interfaces with CS2? Is it a plug-in, or a totally standalone program?

As for the load time for CS2, what are the points, where things seem to hang – that tiny line of items being loaded/initialized? Also, have you checked your fonts? A bad font, can really hang PS. You should see a long pause when loading the fonts in PS.

Next question: OK, it loads, albeit very slowly. How does it perform, once loaded? If that too is slow, you might want to check out Adobe’s site, as there are several links on PS running slowly. There are step-by-step guides to settings that can speed the program up, mostly Allocated RAM, Cache, Undo States, Scratch Disks, etc. These usually help get the program up to max. performance.

Most of all – glad you can finish your project. Problems usually surface, when you have a deadline. Keep us posted on what you find out, once the work is done, and you have time to poke around a bit. Though you are rat in the maze, right now, your efforts might help many other folk in time to come.

Hunt

I’m going to jump right on your suggestions and get on Adobe’s sight immediately since in addition to taking 30 minutes to load, once I’m on, it feels like I’m working at the speed of my first 8088 computer about 20 years ago. Usually it starts loading for about ten minutes than I’l get a message that it cannot finish because some file is missing (since my reinstall there have been several, not the same one each time, the latest was OXX…?.dll (the..?? are mine) I’ll hit ok and it continues to struggle to load. for another 15-20 minutes.

I hate to keep bugging you, but how do I know if I have a bad font–anyway to isolate it? I know I have way too many on my machine and started to get rid to them but haven’t completed that task…found that it wouldn’t let me delete some, even though they didn’t come with Windows.

To answer you question about Photo pos pro, I surely don’t need it and only downloaded it to get the _ISource22.dll file from it. It just seems to be a basic photo retouch program, but quite frankly I haven’t explored it.

And here is a REAL brain teaser for you….which I though by uninstall would solve. My tool pointers (just in Photoshop have all turned into "doubles"–two tiny crop tools side by side, two tiny paintbuckets, eyedroppers….everything. While it seems like a minor annoyance you cannot believe how often I’ve dragged a layer to make a duplicate and it winds up in the trash, or the wrong color is selected. I have put that one on the Adobe forum but now one knows what the heck I’m talking about….they probably think I have double vision. When I did my reinstall I reset my preferences so I thought that might solve it, but if you have any ideas it would be great!
Hunt wrote:

In article ,
says…

Thank you Hunt,
After spending two whole days, on this….
I ultimately did a complete uninstall of Creative Suite and reinstalled it. It "kind of" solved it. By that I mean that now when I open Photoshop it gets hung up on some missing files, however its no longer the same _ISource22.dll one, (more later on that). I’ll hit "OK" and it continues to load. The total time it takes to load Photoshop is about 5-6 minutes, sometimes more, but at least I’m able to work.
I did a lot more digging around about that elusive _ISource22.dll file….I hadn’t loaded Altasoft…didn’t know anything about it, however, I did learn that particular file is also part of Photo Pos Pro, a shareware program I had on my computer for a very short time…I downloaded it again, just to get that file in case I had trouble again)
So here I’ve got this brand new computer with all the bells and whistles and its slow as molasses.
I do thank you very much for your help in getting me up and running again….at least for the time being; I have no idea how long this will last, but at least I think I can finish my work this weekend….thanks again.
Nancy
Hunt wrote:

[SNIP]
I’ve not heard of Photo Pos Pro. Any idea of how it interfaces with CS2? Is it a plug-in, or a totally standalone program?

As for the load time for CS2, what are the points, where things seem to hang – that tiny line of items being loaded/initialized? Also, have you checked your fonts? A bad font, can really hang PS. You should see a long pause when loading the fonts in PS.

Next question: OK, it loads, albeit very slowly. How does it perform, once loaded? If that too is slow, you might want to check out Adobe’s site, as there are several links on PS running slowly. There are step-by-step guides to settings that can speed the program up, mostly Allocated RAM, Cache, Undo States, Scratch Disks, etc. These usually help get the program up to max. performance.

Most of all – glad you can finish your project. Problems usually surface, when you have a deadline. Keep us posted on what you find out, once the work is done, and you have time to poke around a bit. Though you are rat in the maze, right now, your efforts might help many other folk in time to come.
Hunt

In article ,
says…

I’m going to jump right on your suggestions and get on Adobe’s sight immediately since in addition to taking 30 minutes to load, once I’m on, it feels like I’m working at the speed of my first 8088 computer about 20 years ago. Usually it starts loading for about ten minutes than I’l get a message that it cannot finish because some file is missing (since my reinstall there have been several, not the same one each time, the latest was OXX…?.dll (the..?? are mine) I’ll hit ok and it continues to struggle to load. for another 15-20 minutes.
I hate to keep bugging you, but how do I know if I have a bad font–anyway to isolate it? I know I have way too many on my machine and started to get rid to them but haven’t completed that task…found that it wouldn’t let me delete some, even though they didn’t come with Windows.

There are several utilities that will verify your fonts. I do not have a link handy, to any of them. Seems that Mike Russell posted one, or more, not too long ago. I’d go to www.tucows.com and Search for "font verification," and variations on that search criterium. A bad font (or more), will likely show up as a VERY slow load, or hang, while the Splashscreen shows, "loading fonts."

To answer you question about Photo pos pro, I surely don’t need it and only downloaded it to get the _ISource22.dll file from it. It just seems to be a basic photo retouch program, but quite frankly I haven’t explored it.

Since that .dll isn’t causing a hang right now, you might copy that program to a safe space on your HDD, then use Control Panel>Add Remove Programs, to remove Photo Pos Pro. You will have the files elsewhere, so you could copy them over, if necessary.

And here is a REAL brain teaser for you….which I though by uninstall would solve. My tool pointers (just in Photoshop have all turned into "doubles"–two tiny crop tools side by side, two tiny paintbuckets, eyedroppers….everything. While it seems like a minor annoyance you cannot believe how often I’ve dragged a layer to make a duplicate and it winds up in the trash, or the wrong color is selected. I have put that one on the Adobe forum but now one knows what the heck I’m talking about….they probably think I have double vision. When I did my reinstall I reset my preferences so I thought that might solve it, but if you have any ideas it would be great!

Wow, this sounds more like a problem outside of PS. Is PS the only program with this behavoir? What are your cursor preferences Edit>Preferences>Cursors? Have you tried changing these to say, Precise? Does it still happen? How about mouse drivers? Head to your mouse/pointer Web site and get the latest drivers and see what happens. You might also attempt to remove the device (mouse, tablet, whatever) from you System>Device Manager, reboot, and see if XP finds them, and installs the necessary drivers. Make copies of all of your device drivers in a safe spot (a directory off of C:\, using DOS naming conventions. Something like C:\Drivers would work. Write this down. Also have your XP keyboard commands handy, as you might not have a mouse and need them to navigate for a moment – scarry, if one is used to having a mouse at all times.

Have you checked your memory? Are the sticks seated properly and the contacts clean? When you boot the computer, watch the RAM check in the POST. (You may have to set POST to display via the BIOS function, as many assemblers turn this off, so the user doesn’t see the POST.)

Last thought – What is you I/O chain? Do you have SCSI HDDs, SATA, EIDE, etc.? What type of I/O controller do you have? PCI, PCI-E, on-board EIDE, stand- alone EIDE? This sounds like a hardware problem (after you eliminate driver issues).

I’d also look into doing a System Backup, of EVERYTHING, REG, OS, programs, and especially your data files. You might then want to do a System Restore, going back to an earlier System State. Win NT & 2K had what was known as Last Known Good (System State in Restore), but I do not know how it might be termed in XP, though I’ve got versions of XP on several machines. Just have not had to poke around System Restore in any of these. That name might still be used.

Hunt wrote:

In article ,
says…

[SNIP]

Good luck,
Hunt

There were so many suggestions in your last post I just haven’t been able to get to them all. I’m set to tackle them now…..but when I get to your paragraph that begins "Last thought:", I’m out of my element. If these small fixes don’t get me where I need to be, I think I need to find a complete computer/photoshop wizard to go through this thing and help me get it sorted out. You have been a SUPER help…and I’ll keep coming back to this forum just to get some of your knowledge. Thanks,
Nancy
Hunt wrote:

In article ,
says…

I’m going to jump right on your suggestions and get on Adobe’s sight immediately since in addition to taking 30 minutes to load, once I’m on, it feels like I’m working at the speed of my first 8088 computer about 20 years ago. Usually it starts loading for about ten minutes than I’l get a message that it cannot finish because some file is missing (since my reinstall there have been several, not the same one each time, the latest was OXX…?.dll (the..?? are mine) I’ll hit ok and it continues to struggle to load. for another 15-20 minutes.
I hate to keep bugging you, but how do I know if I have a bad font–anyway to isolate it? I know I have way too many on my machine and started to get rid to them but haven’t completed that task…found that it wouldn’t let me delete some, even though they didn’t come with Windows.

There are several utilities that will verify your fonts. I do not have a link handy, to any of them. Seems that Mike Russell posted one, or more, not too long ago. I’d go to www.tucows.com and Search for "font verification," and variations on that search criterium. A bad font (or more), will likely show up as a VERY slow load, or hang, while the Splashscreen shows, "loading fonts."

To answer you question about Photo pos pro, I surely don’t need it and only downloaded it to get the _ISource22.dll file from it. It just seems to be a basic photo retouch program, but quite frankly I haven’t explored it.

Since that .dll isn’t causing a hang right now, you might copy that program to a safe space on your HDD, then use Control Panel>Add Remove Programs, to remove Photo Pos Pro. You will have the files elsewhere, so you could copy them over, if necessary.

And here is a REAL brain teaser for you….which I though by uninstall would solve. My tool pointers (just in Photoshop have all turned into "doubles"–two tiny crop tools side by side, two tiny paintbuckets, eyedroppers….everything. While it seems like a minor annoyance you cannot believe how often I’ve dragged a layer to make a duplicate and it winds up in the trash, or the wrong color is selected. I have put that one on the Adobe forum but now one knows what the heck I’m talking about….they probably think I have double vision. When I did my reinstall I reset my preferences so I thought that might solve it, but if you have any ideas it would be great!

Wow, this sounds more like a problem outside of PS. Is PS the only program with this behavoir? What are your cursor preferences Edit>Preferences>Cursors? Have you tried changing these to say, Precise? Does it still happen? How about mouse drivers? Head to your mouse/pointer Web site and get the latest drivers and see what happens. You might also attempt to remove the device (mouse, tablet, whatever) from you System>Device Manager, reboot, and see if XP finds them, and installs the necessary drivers. Make copies of all of your device drivers in a safe spot (a directory off of C:\, using DOS naming conventions. Something like C:\Drivers would work. Write this down. Also have your XP keyboard commands handy, as you might not have a mouse and need them to navigate for a moment – scarry, if one is used to having a mouse at all times.
Have you checked your memory? Are the sticks seated properly and the contacts clean? When you boot the computer, watch the RAM check in the POST. (You may have to set POST to display via the BIOS function, as many assemblers turn this off, so the user doesn’t see the POST.)

Last thought – What is you I/O chain? Do you have SCSI HDDs, SATA, EIDE, etc.? What type of I/O controller do you have? PCI, PCI-E, on-board EIDE, stand- alone EIDE? This sounds like a hardware problem (after you eliminate driver issues).

I’d also look into doing a System Backup, of EVERYTHING, REG, OS, programs, and especially your data files. You might then want to do a System Restore, going back to an earlier System State. Win NT & 2K had what was known as Last Known Good (System State in Restore), but I do not know how it might be termed in XP, though I’ve got versions of XP on several machines. Just have not had to poke around System Restore in any of these. That name might still be used.

Hunt wrote:

In article ,
says…

[SNIP]

Good luck,
Hunt

In article ,
says…

There were so many suggestions in your last post I just haven’t been able to get to them all. I’m set to tackle them now…..but when I get to your paragraph that begins "Last thought:", I’m out of my element. If these small fixes don’t get me where I need to be, I think I need to find a complete computer/photoshop wizard to go through this thing and help me get it sorted out. You have been a SUPER help…and I’ll keep coming back to this forum just to get some of your knowledge. Thanks,
Nancy

[SNIP]

What I was asking is how is you I/O (Input/Output) system set up. This pertains to what type of HDD (HardDiskDrive) you have and how it is controled. There are many systems, that are in common use today, with SATAII (soon to be SATAIII) one of the newest. If one is experiencing problems with file access, one hardware problem could be with the system communicating with the HDD. One often encounters errors on Save, but also on file retrieval. These problems would be system-wide, and not related to any one program.

Take a few moments and list your hardware profile, CPU, RAM, HDDs, Video ( though I doubt that this could give you the results that you list), etc. This might help someone come up with ideas as to where one should begin looking. My gut feeling is that you have a conflict with some other program(s), followed by a hardware problem.

Hunt

"nancyc" wrote in message

I have a deadline to meet and Photoshop I can’t get to work. It has been opening slowly (I’ve been getting a message re: missing _ISource22.dll file). It only stalls for a few seconds, then opens. However two days ago everything froze up completely, I’ve done complete maintenance, registry mechanic, adware, virus scans, defragged, etc. I’ve uninstalled and reinstalled Photoshop (4 times) but no resolution. Just now I uninstalled my version, and downloaded the free trial version but it still happens. All my other Creative Suite applications are working fine.

I hope someone has a magic answer so I can get my project done (and hopefully keep my freelance job.)

Hello,

I have read of similar loading problems caused by third party plug-ins when PhotoShop is upgraded to a new version.

Good luck

nancyc wrote:

I’m going to jump right on your suggestions and get on Adobe’s sight immediately since in addition to taking 30 minutes to load, once I’m on, it feels like I’m working at the speed of my first 8088 computer about 20 years ago.

You might also check for any large temp files that need to be deleted. It won’t be the cause of the original problem, but it could eat up your scratch disk if the computer crashes while photoshop is open.

Just thought I’d let everyone know that my problem was kind of solved. Apparently when I did the uninstall, I didn’t go in a delete a lot of the files that were "left over" (and there were a lot). So I did it again and it worked. Thats the good news….the bad news is that after Dell had replaced my burnt out transformer for the 5th time in the 5 months I’ve had my Inspiron 1705, finally figured out the motherboard needed to be replaced so I’m without a computer again….BUT thanks to everyone, have learned a whole lot about photoshop….thanks to all. nancy
wrote:

nancyc wrote:

I’m going to jump right on your suggestions and get on Adobe’s sight immediately since in addition to taking 30 minutes to load, once I’m on, it feels like I’m working at the speed of my first 8088 computer about 20 years ago.

You might also check for any large temp files that need to be deleted. It won’t be the cause of the original problem, but it could eat up your scratch disk if the computer crashes while photoshop is open.