Photoshop Freezing after initialization

PM
Posted By
Peter_McGettigan
Jul 24, 2004
Views
337
Replies
4
Status
Closed
I am a new member looking to get assistance and advice on Photoshop CS. I am a long time casual user of the Adobe photoshop products. I design and develop instructional materials for network engineering courses. I recently upgraded from Photoshop 5.5 to CS. I have encountered a real problem that prevents me from running Photoshop. I have been troubleshooting the issue for three days and still cannot get the program to run on my Lap-top. So far I have performed almost all of the Adobe recommended processes to get the system running, none of them helped. The machine I am using is a brand new Dell D600 with a 30Gig hard drive and 1Gig of system memory. I have windows 2000 pro as the operating system, unfortunately it is a corporate system and it has all manner of hidden programs running in the background. I have discovered that one of these programs is preventing Photoshop from continuing after initialization. What I want to know is; after photoshop initializes, which DLL is being called when the tutorial window pops up. This is where photoshop stops responding.

I know that the cd I have is working as I loaded it onto a laptop that had nothing loaded except a plain vanilla copy of 2000 pro service pack 4. I cannot find a list of photoshop dll’s or a description of the load sequence. Any help would be appreciated.

Desperate!

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DM
dave_milbut
Jul 24, 2004
first try resetting the prefrences, per the instructions in the FAQ section. Either delete the file, or make sure you get the "reset photoshop settings?" dialog box.
PM
Peter_McGettigan
Jul 24, 2004
Done, several times.

The settings file does not influence the running of the DLL’s. The issue I have, is, once the initialization is complete, ie. you’ve loaded the plugins, brushes etc. the photoshop program links to a DLL that loads the pop-up with the tutorial and other options. (you can check the box to stop the tutorial pop-up, however the first time you load photoshop the pop-up appears) I believe the issue I am experiencing is due to a DLL conflict between Photoshop and one of the hidden corporate dlls that my laptop is forced to use. If I can find the adobe dll then I can figure out where the conflict is.

Thanks for the response.
MM
Mac_McDougald
Jul 24, 2004
I wonder if Chris Cox might know a command line option for this? Obviously stored in .psp file, but as you say, if you delete prefs, the default is to show the welcome screen.
And the .psp file is binary, so can’t really edit it.

Or maybe he can identify the .dll.

Mac
DM
dave_milbut
Jul 24, 2004
I believe the issue I am experiencing is due to a DLL conflict between Photoshop and one of the hidden corporate dlls that my laptop is forced to use. If I can find the adobe dll then I can figure out where the conflict is.

I don’t think so…

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