Error saving files after using filters

BZ
Posted By
Bill_Zitomer
Aug 25, 2004
Views
253
Replies
2
Status
Closed
Hi all- I’m new to Photoshop, just started last night with CS. I have a Windows 2K system with 256mb ram and about 2gb hard disk space free. I was making a relatively simple file with a couple of layers and when I tried to save it, I got "Cannot complete requested action because of program error" (not the precise error text, but that’s the gist of it). No matter what I did–save, save as, even tried saving as a JPEG–I could not save the file. I exited PS and tried a new file and it saved ok. Then I determined this problem starts happening after I use a filter (I used a couple different filters and they all seem to cause this problem). Once it happens, the only recourse is to lose any work, exit PS and restart. If I don’t exit, and just create a new file, the error persists, even if I try to save the new file without making any changes to it!

It would appear that something in PS is getting corrupted after using the filters.

I searched the forums and knowledge base but could not find this same problem, so I’m hoping it’s something that I can fix. I’ve also got ZoneAlarm and EZ Trust Antivirus running but I have not yet tried disabling them. I’ve performed the latest Windows Updates about a week or two ago.

Thanks in advance for any help/advice anyone can offer. I’d really like to get started using PS but not if I can’t save my work!

-Bill

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PS
Phil_Scarsbrook
Aug 25, 2004
Bill, I would suggest that you install additional RAM. 256 is way low for CS. Also, you will find that 2gig of scratch space will fill up very quickly. I would up the RAM and clear some more space on your HD.
BZ
Bill_Zitomer
Aug 25, 2004
Thank you for the reply, but do you really think memory/disk is the issue? These are the min. requirements listed for CS:

Intel® Pentium® III or 4 processor

Microsoft® Windows® 2000 with Service Pack 3 or Windows XP (Adobe applications on Windows XP with Service Pack 2)

192MB of RAM (256MB recommended)

280MB of available hard-disk space

Color monitor with 16-bit color or greater video card

1,024×768 or greater monitor resolution

CD-ROM drive

Internet or phone connection required for product activation

The file I encountered this issue with was very small. I had placed 2 pieces of text (one word each) on two separate layers, rasterized the layers and then applied a filter effect. I find it hard to believe that I don’t have enough memory to something simple like that when the min. requirements list 192MB and 256 recommended.

-Bill

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