"Could not complete your request because of missing or invalid personalization information&quot

SH
Posted By
Steve_Hudek
Aug 28, 2004
Views
3452
Replies
3
Status
Closed
I need help!

I just added a new hard drive and reinstalled PS 7.01. I keep getting the following message when I try to launch:

"Could not complete your request because of missing or invalid personalization information"

I’ve already followed the procedure outlined in the following Adobe technical bulletin to no avail:

<http://www.adobe.com/support/techdocs/30456.htm>

The serial number in regedit is the correct one, yet I still get the error message.

I am running Windows XP Pro (I haven’t installed SP1 or 2 yet – could that be an issue?), have 70GB free space, 256MB RAM.

PS worked fine on my old hard drive (40GB – I needed more space), but not on the new one.

Any suggestions are most appreciated.

Steve

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DM
dave_milbut
Aug 29, 2004
reinstallation usually fixes this error.
SH
Steve_Hudek
Aug 29, 2004
I’ve reinstalled several times to no avail. It’s not even showing up in Add/Remove programs after I "install" it usggesting to me that it was never fully installed in the first place.
PH
Photo_Help
Aug 29, 2004
Steve,

You could always try manually deleting the Photoshop directory as well as the settings in C:\Documents and Settings\[Your User Name]\Application Data\Adobe.

Then try reinstalling.

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