Unable to access Help – Photoshop CS

DM
Posted By
david_meditek
Aug 30, 2004
Views
356
Replies
6
Status
Closed
For some strange reason I can’t access Help from within Photoshop.

My browser opens with :-

<http://%1%20>" file:///D:/Program%20Files/Adobe/Photoshop%20CS/Help/help.ht ml"

but it can’t find the page.

If I simply put :-

D:\Program Files\Adobe\Photoshop CS\Help\help.html

then it can.

I’ve re-installed twice (painful) and still get the problem. I’ve searched the registry for the link but can’t find it.

Any suggestions woulkd be appreciated. Btw what does %20 mean?

Thanks

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Y
YrbkMgr
Aug 31, 2004
Any suggestions woulkd be appreciated. Btw what does %20 mean?

The %20 is a code for a space: My Page=My%20Page. URL’s aren’t supposed to have spaces.

In your case, the easiest thing to do, is to create a bookmark for the helpfile. I did that back in version 6. I never use F1 – I always have my browser open anyway, and just click on the Helpfile bookmark.

Peace,
Tony
DM
david_meditek
Aug 31, 2004
Thanks.

I was actually hoping for some techy to explain why PS was pushing this load of rubbish over to my browser.

Seems nobody knows!
DM
dave_milbut
Aug 31, 2004
I was actually hoping for some techy to explain why PS was pushing this load of rubbish over to my browser.

because spaces in a url are illegal according to the w3c.

Seems nobody knows!

somebody ALWAYS knows!
DM
david_meditek
Sep 1, 2004
Maybe I should put this a different way.

If spaces are illegal then you would expect IE to decode the % but it doesn’t. Furthermore it accepts the illegal spaces if the % is left out.

So how do I solve this problem?

Thanks
JJ
John Joslin
Sep 1, 2004
Yes, Dave said why it won’t work but not why Photoshop uses this illegal URL.

With me Help was coming up fine in PS CS and then one day, for no apparent reason, no worky.

So I stuck it on the links bar in my browser but I’m still curious as to why this behaviour occurs. Could’ve been some M$ patch I suppose.

Cheers – JJ
DM
david_meditek
Sep 1, 2004
Glad to hear it’s not just me! Be nice if Adobe experts looked in here now and again. Far as I can see I’m going to have to pay for proper support 🙁

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