How do I Uninstall Photoshop CS files?

C
Posted By
Ctein
Apr 25, 2005
Views
581
Replies
10
Status
Closed
Dear Folks,

How do I uninstall Photoshop CS from Creative Suite? I’m running under Win2K, SP4 (Athlon XP 1900+ processor, 1.5G RAM, 5 gig Photoshop HD scratch space, 5 gig Win HD page space).

The reason I need to uninstall the files is that I suffered a recent systems crash and the restore left some things in an odd state, like some permissions got broken, and some files got labeled as having invalid Windows images. I’m now positive (sorta) that something has gotten corrupted in Photoshop CS as part of this. When I try to launch Photoshop, it gets through 95% of the launch process and then presents me with the error message: "Could not initialize Photoshop because the ICC profile is invalid."
I’ve tried the following to resurrect Photoshop and it doesn’t work for me:

1) removed all profiles from winnt\system32\spool\drivers\color, save sRGB Color Space Profile.icm (also tried Len Hewitt’s version of that, leaving AdobeRGB1998.icc WideGamutRGB.icc sRGB Color Space Profile.icm USSheetfedCoated.icc USSheetfedUncoated.icc USWebCoatedSWOP.icc USWebUncoated.icc EuroscaleCoated.icc EuroscaleUncoated.icc in the folder when this didn’t work)

2) ran Adobe Gamma and created a new profile named sRGB2 (also tried writing over the original sRGB, when this didn’t work)

3) launched Photoshop with ctrl-alt-shift pressed to delete old preferences.

This seems to be what everyone recommends, but I still have Photoshop aborting with the %$#^% "Invalid Profile" message.

I’m hoping that deleting all the existing files and reinstalling them from the CD will fix this. I’ve reason to think so, based on other apps I’ve repaired since the crash. I have reason to believe that I actually need to wipe the old files from the drive before replacing them for this to work. Other apps failed because of reported "invalid Windows images" for some files and simply writing a new copy of the file over the old didn’t fix that; it was necessary to delete the old file first and then install a new copy.

When I launch the Creative Suite Installer from the CD, it gives me the option of uninstalling the Photoshop component, but when I select that option, it indicates that the free space on the drive will be the same after uninstalling as it was before. Sure enough, when I run the ‘uninstall’ it doesn’t change a damn thing. Files are still exactly where they were before.

So, how *do* I wipe all the Photoshop files out so I can reinstall them (hoping that will do the trick)?

Thanks for your help!

pax / Ctein

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B
Boskey
Apr 25, 2005
wrote in message
Dear Folks,

How do I uninstall Photoshop CS from Creative Suite? I’m running under Win2K, SP4 (Athlon XP 1900+ processor, 1.5G RAM, 5 gig Photoshop HD scratch space, 5 gig Win HD page space).

The reason I need to uninstall the files is that I suffered a recent systems crash and the restore left some things in an odd state, like some permissions got broken, and some files got labeled as having invalid Windows images. I’m now positive (sorta) that something has gotten corrupted in Photoshop CS as part of this. When I try to launch Photoshop, it gets through 95% of the launch process and then presents me with the error message: "Could not initialize Photoshop because the ICC profile is invalid."
I’ve tried the following to resurrect Photoshop and it doesn’t work for me:

1) removed all profiles from winnt\system32\spool\drivers\color, save sRGB Color Space Profile.icm
(also tried Len Hewitt’s version of that, leaving AdobeRGB1998.icc WideGamutRGB.icc sRGB Color Space Profile.icm USSheetfedCoated.icc USSheetfedUncoated.icc USWebCoatedSWOP.icc USWebUncoated.icc EuroscaleCoated.icc EuroscaleUncoated.icc in the folder when this didn’t work)

2) ran Adobe Gamma and created a new profile named sRGB2 (also tried writing over the original sRGB, when this didn’t work)
3) launched Photoshop with ctrl-alt-shift pressed to delete old preferences.

This seems to be what everyone recommends, but I still have Photoshop aborting with the %$#^% "Invalid Profile" message.
I’m hoping that deleting all the existing files and reinstalling them from the CD will fix this. I’ve reason to think so, based on other apps I’ve repaired since the crash. I have reason to believe that I actually need to wipe the old files from the drive before replacing them for this to work. Other apps failed because of reported "invalid Windows images" for some files and simply writing a new copy of the file over the old didn’t fix that; it was necessary to delete the old file first and then install a new copy.

When I launch the Creative Suite Installer from the CD, it gives me the option of uninstalling the Photoshop component, but when I select that option, it indicates that the free space on the drive will be the same after uninstalling as it was before. Sure enough, when I run the ‘uninstall’ it doesn’t change a damn thing. Files are still exactly where they were before.

So, how *do* I wipe all the Photoshop files out so I can reinstall them (hoping that will do the trick)?
Have you tried the steps from this page?
http://www.adobe.com/support/techdocs/331405.html
B
BobLevine
Apr 25, 2005
Sounds like you have a real mess. Quite honestly, under the circumstances you describe, I’d be tempted to wipe the entire system clean and start from scratch.

BTW, you need a bigger harddrive. 5 gigs free is not very much at all.

Bob
C
Ctein
Apr 25, 2005
Dear Bob,

Ummm, regarding the hard disk space: 5 gigs is the size of each partition entirely devoted to Win2K paging and Photoshop scratch files. That’s actually PLENTY for a 1.5G RAM machine, unless I’m working on 500+meg files (which I ain’t). The total hard drive space is hundreds of gigs, not to worry.

When you say "wipe the entire system ", I presume you mean do a complete uninstall of Creative Suite and reinstall that from scratch? Hmmm, Hadn’t thought about that… maybe a good idea! Will it clobber PS’ activation code? That’d be my big qualm.

If you meant wipe out Win2K and reinstall it from scratch… no way! If this were a machine dedicated to Photoshop and nothing else, sure, but it’s got dozens of "mission critical’ (he said self-importantly <g>) apps. It’d take at least a full week to get it back where it was. And 99% of it is working perfectly, some of it even better than before the crash (go figger). It’s just the 1% crap I still need to clean up involves a critical app.

Thanks!

Ctein

(P.S. This forum’s spell check program doesn’t know the word "Photoshop" <giggle>)
B
BobLevine
Apr 25, 2005
You did refer to a complete crash and yes I was referring to a complete system reinstall.

Bob
C
Ctein
Apr 26, 2005
Dear Bob,

Well, I said systems crash, but I didn’t mean to imply that it was unrecoverable. As I said, I had backups and restored from them; they just didn’t do a perfect job.

You still recommending I wipe the system??!! I mean, really, that’s an absolute last resort!

Thanks!

Ctein
KV
Klaas_Visser
Apr 26, 2005
When you say restored from backup, was this a complete system wide backup? If so, did you install a skeleton OS, and then execute the restore, or did you restore using the existing, crashed, OS?

Based on what I’ve read so far, I’ll echo Bob’s recommendation for a wipe and rebuild (if the backups didn’t do the job properly, I wouldn’t have too much faith in using them again).
C
Ctein
Apr 26, 2005
Dear Klaas,

"…did you install a skeleton OS, and then execute the restore, or did you restore using the existing, crashed, OS?"

Neither– I booted from the recovery CD, reformatted the system partition, and restored all the files from the backup.

And, it’s 99% OK, as I said. I’v just got this nasty problem with Photoshop. So, back to my original question– howcum when I execute an ‘uninstall’ it doesn’t physically remove the files?

Thanks!

Ctein
MD
Michael_D_Sullivan
Apr 26, 2005
Maybe you should try deleting the entire PS directory and the corresponding c:\documents and settings… PS directories, and then reinstalling.
KV
Klaas_Visser
Apr 26, 2005
Neither– I booted from the recovery CD, reformatted the system partition, and restored all the files from the backup.

Okay, this is the equivalent of a system wipe 🙂

As far as an uninstall not removing the files, I don’t know, as every uninstall I’ve done, the files have been deleted. But then I don’t have the Creative Suite, only individual applications.

Try Michael’s suggestion (manually delete all PS related directories – you may need to work through the registry as well).

If that fails, do the recovery CD thing again, but instead of restoring from backup, re-install all the applications (and yes, I do know how painful that can be 🙁 ).
B
BobLevine
Apr 26, 2005
The only way to uninstall a suite app is through the original installer. If that’s not working and a complete system format is out of the question, I’d try uninstalling the entire suite, wiping out all remaining folders and files rebooting, defragging and then reinstalling.

Bob

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